Clearing the Cache

Internet Explorer 9 (Windows)

1. Select Tools (wheel icon)  > Safety  > Delete browsing history…

2. Make sure to uncheck Preserve Favorites website data and check the rest of the options. Then click Delete.

Internet Explorer 8 (Windows)

1. Select Tools (wheel icon) > Internet Options

2. Select General and then under Browsing history click Delete...

3. Make sure to uncheck Preserve Favorites website data and check the rest of the options. Then click Delete.

Internet Explorer 7 (Windows)

1. Select Tools  > Internet Options  > General Tab
Click the Delete button within the Browsing History section.

2. The Delete Browsing History dialog box will appear.
Click the Delete All… button.

3. Check Also delete files and settings stored by add-ons and click  Yes on the dialog box.
Click Close on the Delete Browsing History dialog box, and then click OK to close Internet Option dialog box.
Close internet explorer. Open a new internet explorer session and log in.

Firefox 7 and lower (Windows and Mac OS)

1. Select Tools  > Clear Recent History…

*Note: In case you don’t see the Tools menu, hold down the Alt key and then press the T key to access Tools.

2. Select the Time range to clear: Everything

3. Click on Details and make sure all options are checked.

Safari 3 / 4 / 5 (Windows)

1. Select Display a menu of general Safari settings (wheel icon)  > Reset Safari…

2. Make sure to check all the options given. Click Reset.

Safari 3 / 4 / 5 (Mac OS)

1. Select Safari > Reset Safari…

2. Make sure to check all the options given. Click Reset.