COMMUNICATION & CUSTOMER SERVICE

TTY/Teletypewriter Relay Services
The Bell Relay Service (BRS) allows deaf, deafened and hard of hearing, or customers with speech disabilities to communicate with hearing persons or non TTY users by phone with specially trained operators acting as intermediary. Relay operators are available 24 hours a day, 7 days a week.

Accessible Customer Service Tips
Ministry of Community and Social Services tips such as how to greet customers with disabilities; what you need to know about customers with vision disabilities, language impairments, physical disabilities; what you need to know when dealing with customers with disabilities over the phone; etc