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Written Communications and Taxpayers’ Compliance: An Interactional Fairness Perspective

By Jonathan Farrar and Linda Thorne

In our study, we examine the impact of tone and information on taxpayers’ compliance through an experiment involving 287 taxpayers.  We find an interaction effect such that compliance is highest in the presence of high information and an authoritative tone. We also find that compliance is positively associated with information. Our findings have practical implications for tax authorities in determining how best to use written communications to encourage taxpayers’ compliance.

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