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Virtual Applications

Introduction

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Ryerson's Virtual Applications (VApps) provides secure access to licensed software applications from anywhere with an Internet connection. Using Virtual Applications, you can access applications without having them installed on your computer's local hard drive. The applications reside on a server and can be accessed once you log into the Virtual Applications web site at https://vapps.ryerson.ca.

Before You Begin

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Outdated Virtual Application Client warning

If you have installed the Virtual Applications Client earlier than September 1, 2010, please uninstall the client and download the new client from the Virtual Applications page.

Attempting to run the updated Virtual Apps with the old client will result in error.

If you do not yet have the Virtual Applications Client installed on your computer, ignore this and move on to the next step.

Uninstall from a Windows 7 or Windows Vista machine:

  • Click Start > Control Panel > Programs and Features, find "Citrix Xenapp Web Plugin" and uninstall.

Uninstall from a Windows XP machine:

  • Click Start > Control Panel > Add or Remove Programs, then remove "Citrix online plug-in - web".

Uninstall from Mac OS X:

  • Find "Citrix ICE Client" in the Applications folder, drag to Trash, right-click to select Empty Trash and confirm. (Mac OS X)

Uninstall from Linux:

  • Cd /usr/lib/ICAClient
  • ./setupwfc
  • Select 2 "Remove Citric Receiver for Linux 11.0", then enter "y" at "Do you want to continue with removal?"
  • Enter "y", "Remove reference to Citrix Receiver?"

Now you can install the updated Virtual Applications Client from the website without conflict.

Video Tutorial

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As an alternative to these text-based instructions, Computing & Communication Services offers video tutorials for Virtual Applications through the Ryecast video streaming service. Visit the link below to open the video in a new window:

Virtual Applications Client Pre-Installation Requirements

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You must install the Virtual Applications Client once on your computer before you can access the applications. This is available for download from the Virtual Applications web site.

Virtual Applications supports the following Operating Systems:

  • Microsoft Operating Systems
  • Linux Operating System (Ubantu, Red Hat)
  • Mac Operating System (OS X [10.4 for Intel based, 10.3 for Power PC based])

Supported browsers:

  • Internet Explorer (Version Six or higher)
  • Mozilla Firefox

The following sections will provide step by step instructions on how to install the Virtual Applications Client for your Microsoft Windows, Linux, or Apple Macintosh Operating Systems.

Installing Virtual Applications Client for Windows

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**Note: The images for the following installation instructions were taken from Windows 7 using Internet Explorer 8, but the steps can be applied to other Windows operating systems.

  • Connect to the Internet.
  • Start Internet Explorer or Firefox.
  • Type https://vapps.ryerson.ca into the Internet Explorer address bar and press Enter.

The Virtual Applications website should detect whether or not you have the Client installed, if you do not, the first screen you should see will look like this:

Initial Download Client screen
Fig. 1 - Initial Screen

Read the linked licence agreement, then select the checkbox. This will enable the "Download" button, select the button to download the client.

In the case that the website does not display the previous screen, you will see the following:

Window displaying Vapps Client downloadable links
Fig. 2 - VApps Download Links

From the list (Fig. 2), select the client that corresponds with your operating system. This will begin the download and prompt the File Download dialog box.

Click either Run or Save on the File Download - Security Warning window.

Security warning providing Save or Run file options
Fig. 3 - Download to Save or Run File

When the download is complete, if you chose Save, click Close to close the download window and locate the installer on your computer. If you chose Run, the installer will start automatically.

Double click the downloaded file and click Run to execute the file.

Security warning providing Run and Don't Run options
Fig. 4 - Open File Security Warning

The Virtual Applications Client will now install automatically. Wait until the installation bar is full and the installation will notify you of successful completion.

Window indicating successful Citrix online plug-in installation
Fig. 5 - Installation Completion Notice

Installing Virtual Applications Client for Linux

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  • Connect to the Internet.
  • Start an Internet Browser.
  • Type https://vapps.ryerson.ca into the Browser address bar and press Enter.

Download the Linux Virtual Applications Client from the link displayed on the Virtual Applications web site.

Unzip the file with the following command: tar zxf en.linuxx86.tar.gz
Once files are extracted to the Citrix folder, type cd citrix then press Enter to change to the Citrix folder.
In your terminal, run setup by typing ./setupwfc and press Enter

Unzip and installation window used to change Citrix folder and run setup to install
Fig. 6 - Unzip and Initiate Install

Press 1 to install Citrix Presentation Server Client 10.6

Window presenting three Citrix setup options
Fig. 7 - Press 1

Press Enter for default location.

Window used to enter directory in which Citrix Presentation Server Client is to be installed
Fig. 8 - Select Default Location

Press y to Create New Directory

Window asking to create new parent directory
Fig. 9 - Create New Directory

Press y to Proceed with installation

Window indicating agreement as Y to proceed with installation, the default is an N
Fig. 10 - Proceed With Installation

Press 1 to accept the License Agreement

Window presenting License Agreement acceptance options
Fig. 11 - Press 1 to Accept License Agreement

Press y for Do you want to integrate the Citrix client with KDE and GNOME?

Window presenting Citrix integration with KDE and GNOME options
Fig. 12 - Choose how you want to integrate client

Enter 3 to quit Citrix Presentation Client 10.6 setup.

Window indicating Install, Remove, and Quit setup options
You are now ready to use Virtual Applications on your computer.
Fig. 13 - Quit Setup

Installing Virtual Applications Client for Mac OS X

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  • Connect to the Internet.
  • Start Firefox (Safari may have issues).
  • Type https://vapps.ryerson.ca into the Browser address bar and press Enter.

**Notes:

  • Firefox is the recommended browser to be used with Virtual Applications on Mac as the default Safari browser for Mac is known to be incompatible with some electronic services offered by Ryerson
  • Certain applications are known to have a notification indicating that Windows SP2 is required. Please choose "continue" and ignore the message as it is not applicable to Mac
  • The applications offered by Virtual Applications are based on the version for Microsoft Windows. Certain shortcut and/or command key combinations may be invalid on Mac. Please use the mouse as an alternative to access these functions. Additionally, most program shortcuts that traditionally use the "Command/CMD" key will use the Windows counterpart, "Control/CTRL" instead.

Download the Mac Virtual Applications Client from the link displayed on the Virtual Applications web site, and save the file to your computer.

Window indicating file type and opening and saving options
Fig. 14 - Save the file to your computer

Once downloaded, double-click the Citrix_Plugin.dmg file from the Firefox Downloads window.

Download window with Citrix_Plugin.dmg file in it
Fig. 15 - Double-click .dmg file

Now the installer will be mounted and will open a new Finder window (Fig. 17), double click "Install Citrix online plug-in.pkg" to begin the installation.

Window presenting Install and Uninstall options for Citrix online plug-in package
Fig. 16 - Select the Install Package

Follow the instructions through the installation process, you will have to accept the user agreement on the second screen. To do this press Continue which will launch a pop-up asking you to "Agree". Select "Agree" to continue.

Window presenting Software License Agreement
Fig. 17 - Accept License Agreement

The installer will notify you of how much disk space will be used and request you choose a drive to install on. You also have the option of selecting the specific folder to install on if you wish, otherwise it will be installed using default settings.

After a short installation you will see the successful installation screen. Click "Close".

Window indicating successful software installation
Fig. 18 - Successfully Installed

You are now ready to use Virtual Applications on your Computer.

Security Settings

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Depending on your computer's security settings you may see an alert upon starting Virtual Applications, particularly if you are using Windows 7. The alert should look like this:

Security warning asking permission for remote application to access computer files
Fig. 19 - Successfully Installed

It is important that you select "Yes" otherwise you will not be able to use the Virtual Application. If you do not wish to receive this message everytime you start Virtual Applications then select "Do not ask me again for this site." Make sure you do not select "Read files only." which will disable your ability to alter documents or projects.

Using Virtual Applications

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Virtual Applications Log In window
Fig. 20 - Log In To Virtual Applications

Enter your my.ryerson user name and password in the Log in box on the Virtual Application web site, as shown in Fig. 20

**Note: The applications offered by Virtual Applications are based on the version for Microsoft Windows. Certain shortcut and/or command key combinations may be invalid on other operating systems. Use the mouse as an alternative to access these functions.

After you have logged into Virtual Applications you may start using any of the applications shown in the Applications box. Simply click on the icon of the application you wish to use and the Citrix Client will launch.

The following applications are available with Virtual Applications:


  • Maple 16
  • MATLAB R2012a
  • IBM SPSS Statistics 20
  • R Commander
  • SAS Foundation 9.3
  • SAS Enterprise Guide 5.1

    What Happened to Adobe Apps?

    Due to restrictions in Adobe's licensing, access of Adobe applications by students, faculty or staff on their personally-owned machines by way of virtualization is prohibited. As a result of these license restrictions, all Adobe application access has been removed from VAPPS.

    For more information on Adobe's licensing conditions please see the Concurrency Policy section on Purchase and Use Restrictions here:

    http://www.adobe.com/volume-licensing/policies.html

     

    Users with access to KHW71B can also use the following applications:

    • ANSYS Fluent
    • ANSYS ICEM CFD
    • ANSYS Mechanical APD
    • ANSYS Workbench

    ITM students also have access to:

    • Microsoft Project 2010
    • Microsoft Visio 2010


    Saving Files in Virtual Folders

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    Virtual Application files save files in "Virtual Apps Documents" folders which are only accessible through the Virtual Applications themselves; you can not access virtual folders through Windows Explorer or Finder. The interface for these folders is based on the Windows 7 user interface regardless of the operating system you are using; Mac, Windows XP, and Linux will all display Windows 7 style menus for saving and opening files. If you are unfamiliar with how Windows 7 functions, please read these instructions carefully or read more about Windows 7.

    Unlike previous versions of Windows, Windows 7 does not have a "My Documents" folder which is immediately accessible in these dialog boxes. Instead, folders like "My Documents", "My Pictures", and other personal folders are now called "Libraries". To access them you must select "Libraries" from the left-hand side of the window and then choose either Documents, Pictures, Music, or Video to save your personal files.

    When saving your files through Virtual Applications, the window will look like one of the two following examples:

    Save As window with Document Library selected
    Save As window showing Virtual Folders accessed through  Documents Library
    Fig. 22 - Accessing Virtual Folders Through Libraries

    Printing Files from Virtual Applications

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    1. Open the file you want to print on its respective application from Virtual Applications.
    2. Select Print from the File menu.
    3. The Print window will appear on your screen. Select any printer from the drop-down menu as shown below.

      Print window presenting available printers
      Fig. 23 - Select a Printer
    The list of available printers will include Ryerson Network Printers and printers which are locally networked to your computer.

    You can print to the Ryerson Network Printers located in:
    • Kerr Hall West 71
    (\\ACPS1\KHW71F-Self-serve)
    • Library Second Floor
    (\\ACPS1\LIB-Self-serve)
    • Ted Rogers School of Business
    (\\ACPS1\TRS-Self-serve)
    • Sally Horsfall Eaton Center
    (\\ACPS1\SHE-Self-serve)
    1. After selecting the printer, click OK to print the document.
    2. If you chose one of the Ryerson Network Printers, proceed to the Printer Release Station.
    3. Swipe your Ryerson OneCard, and you will see a window where you are asked to enter your my.ryerson user name and click OK.

      Window with field to enter my.ryerson user name
      Fig. 24 - Enter my.ryerson Username

    Regular Downtime

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    Virtual Applications is not available between 2:30 AM - 3:00 AM (Eastern Time) daily for maintenance. Sorry for any inconvenience.

    Please save your work to portable media and log off Virtual Applications before 2:30 AM otherwise all work will be lost! Warnings will appear 45, 30 and 15 minutes respectively before downtime.

    Pop up window indicating scheduled downtime and restart time
    Fig. 25 - Scheduled Downtime

    F.A.Q.

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    1. When I tried to run the Vapps Client, it got blocked because there is an unknown publisher. How can I install the client?

    You must download and save the Vapps Client to your hard drive (Desktop), and then install it locally.

    2. Why do I get an error when I log in with my my.ryerson user name and password?

    Virtual Applications only supports a limited number of users at a given time and users can log in concurrently. Please try again at a later time.

    3. Can I login from home?

    Yes, you can access the Virtual Applications from anywhere with an Internet connection.

    4. Where should I save my files?

    When you click Save or Save As from the File menu of an application, you should save your file to the "Virtual Apps Documents" folder on Ryerson's Network Storage. You can access this through "Libraries". For more information, go to the Saving Files in Virtual Folders section of this page. The files saved in this folder will be available next time you access a Virtual Apps application. Your files will be saved in this folder until the end of the academic year.

    IMPORTANT NOTE: The "Virtual Apps Documents" folder is NOT accessible from lab computers. You must open a Virtual Apps application in order to access a file in the Virtual Apps Documents folder.

    You can also save your files on your compute's local drives. If you click on the drop-down menu of the "Save in:" field, you will see all the drives you have access to on your computer. Your local drives are "X$ on 'Client' (X :)" for Linux, "C$ on 'Client' (C :)" for Windows. (See Image below)

    Save As window with Local Drive selected
    Fig. 26 - Save on Local Drive

    5. How do I open my previously saved files?

    Open the application of the file you want to open. Go to the File menu, and click Open. By default you will see the "Virtual Apps Documents" folder in the Open window similar to the "Save As" window previously shown. If you have saved any files in this folder before, you will see those files. Select your file and click Open.

    Since you can save your files on your computer's local hard drives, similarly, you can open your files from these drives as well. Click Open from the File menu, and from the drop-down menu of the "Open" window, select any "Client" drive. For example, if you select "C$ on 'Client' (C :)", you will see the previously saved files of the application type you selected. Select the file and click Open .

    6. Response time for the Virtual Applications is very slow. What should I do?

    If you are using other online applications such as online audio/video files, your Virtual Applications will not respond as fast as you expect them to. Close all other online applications while using Virtual Applications.

    7. My session expired for the application. Did I lose my file?

    Applications will automatically shut down if they are not in use for 30 minutes. However, because the system backs up the files, if you log in again within 30 minutes, you will be able to re-connect to your session and recover your work. It is still highly recommended that you save your file before leaving the applications idle for more than five minutes.

    8. How much space do I have in the Virtual Apps Documents folder?

    You have 100MB disk space available for your 'Virtual Apps Documents' folder.

    9. Why did I receive a message "launch.ica save file" when I tried to open the application?

    On the Internet Explorer menu, go to Tools > Internet Options > Advanced tab. Under Security section, unselect the "Do not save encrypted pages to disk" option.

    For additional questions or if you experience any problems, please access Application Problem Form.

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