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| Ryerson Home > Current Students > Academic Calendars > Full-Time Undergraduate Calendar |
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 UNDERGRADUATE PROGRAM CALENDAR 2003-2004 |
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Info. Tech. Mgt. Courses
ITM 100 Info. Tech. Mgt.: Business and Information Systems Lect: 3 hrs. This course is a broad introduction to business information systems and information technology and their importance in obtaining and retaining competitive advantage. Introduced are the use of information to support business decision making, computer hardware and software, networks, telecommunications, and databases. Emphasis is on the development of critical thinking and analytical skills through the use of business information system applications, case studies, internet research and projects. Corequisite: ITM 101 or some knowledge of personal computer usage. Exclusion: AIM 136.
ITM 101 Info. Tech. Mgt.: Personal Productivity Lab: 3 hrs. This course provides students with a hands-on introduction to three Microsoft Office XP computer applications and to HTML. Students will learn the basic/intermediate features of Word, Excel, and PowerPoint. Students will learn the basic features of HTML. Upon completion of this course, students will have the generic computer skills they will need for academic, personal and professional success. The course consists of independent-learning modules. Students will learn the MS Office applications by using a Web-based learning tool that provides a simulated application environment. Students will learn HTML by working independently through a basic-level text. FOR DAY STUDENTS ONLY: An exemption exam will be available in week 2 of classes for those students who are already proficient in two or more components of this course. FOR ALL STUDENTS: If you are already proficient in all four components of this course, you should try the Challenge Exam. This course is graded on a pass/fail basis. A ‘PSD’ grade has no numerical value and is not included in a student’s grade point average; a Failure is graded as an ‘F’ and is included in a student’s grade point average. Exclusion: AIM 226, BIS 100, ITM 102.
ITM 102 Info. Tech. Mgt.: Business Infor-mation Systems I Lect: 2 hrs./Lab: 1 hr. The course will introduce the student to the role of technology in contemporary business. The course will provide the background necessary to develop skills required for more advanced business courses as well as advanced ITM courses. Students will be introduced to software products currently used extensively in business. Some exposure to basic microcomputer functions is a pre-requisite. Prerequisite: The ability to use a personal computer. Exclusions: BIS 100, AIM 226 and ITM 101.
ITM 200 Info. Tech. Mgt.: Introduction to Application Development Lect: 3 hrs. This course covers fundamental principles of object-oriented event-driven program design and implementation in a business environment using a graphical interface. Emphasis will be placed on logic development, program design, structured standards, control elements, and interface development. Prerequisite: Some knowledge of personal computer usage or ITM 101 or ITM 102. Exclusion: BIS 300.
ITM 300 Info. Tech. Mgt.: Intermediate Application Development Lect: 3 hrs. This course will teach the fundamentals of programming logic development in current use. The major emphasis will be on problem solving using the basic logic constructs common to all programming environments. Specifically, the focus will be on the use of data variables, loops, branching, arrays, functions, file access, database management, object-oriented programming, data display and internet communication. Prerequisite: ITM 200. Exclusion: BIS 711.
ITM 305 Info. Tech. Mgt.: Systems Analysis and Design Lect: 3 hrs. The major techniques of systems analysis and design are studied in this course. Case studies are utilized in which the students, as team members, apply systems development methods and tools to describe business needs, define information system problems, and formulate logical and physical solutions. Microcomputer applications are used to support analysis activities. Effective communication with users, team members and other stakeholders are also important goals of the course. (formerly AIM 236) Prerequisite: ITM 100 or ITM 102 (for degree students), or some knowledge of personal computer usage for certificate students. Exclusions: AIM 236, BIS 405.
ITM 310 Info. Tech. Mgt.: Introduction to Network Technology Lect: 2 hrs./Lab: 1 hr. A foundation in networking concepts is an integral part of any course of study in the field of information technology. Linking computers on a network brings users and data together to foster productivity, improve communication, and provide opportunities for collaboration. In this way, the PC network has become a critical component of the corporate computing environment. This course provides an understanding of networking concepts including OSI model, TCP/IP, network topologies, network hardware, and network operating systems. Students will gain this understanding through lectures, hands-on exercises, and computer-based training. Prerequisite: ITM 100 or ITM 102 (for degree students), or some knowledge of personal computer usage for certificate students. Exclusions: BIS 636 and AIM 200.
ITM 315 Info. Tech. Mgt.: Introduction to Network Management Lect: 1 hr./Lab: 2 hrs. This course provides the concepts and hands-on experience necessary to configure and manage a Microsoft Windows 2000 Server network environment. Concepts examined include installing Windows 2000 Server, Active Directory, configuring access to resources, Microsoft Management Console, optimizing system performance, and security. An introduction to Novell NetWare is also provided. Prerequisite: ITM 310. Exclusion: AIM 300.
ITM 320 Info. Tech. Mgt.: Database Applications Lect: 2 hrs./Lab: 1 hr. The course is designed to instruct the student on implementing database information systems. Data structures, data editing, table relationships, form design, queries, program-ming and report generation will be included. Software applications in this course may include Microsoft ACCESS. Prerequisite: ITM 200. Exclusions: AIM 305 and BIS 435.
ITM 330 Info. Tech. Mgt.: ERP and Enterprise Solutions Lect: 3 hrs. This course deals with enterprise wide integrated systems, and process thinking as a key element in business restructuring. Many key business applications are now implemented using comprehensive and complex Enterprise Resource Planning (ERP) software. The concepts, structure, benefits and problems of ERP solutions are examined from a business perspective as well as from a technical Information Technology perspective. SAP R/3 ERP software features and their applications will be examined in this course. Prerequisites: ITM 305.
ITM 350 Info. Tech. Mgt.: Concepts of eBusiness Lect: 3 hrs. This course introduces the student to the Internet and the specific applications of electronic commerce. It covers the technical, social and business changes that are taking place to make eComm such an important innovation. Through an examination of these changes it will identify the opportunities which are emerging and review how to develop business strategies to capture these opportunities. It will also examine the nature of products and services on the Internet, as well as the nature of payment systems and electronic funds transfer. Prerequisites: MKT 100, ACC 100.
ITM 360 Info. Tech. Mgt.: Establishing an eBusiness Operation Lect: 3 hrs. This course will take students through the various steps needed to set up an electronic commerce operation, with focus on the process redesign needed and on the effective design, sourcing and implementation of the necessary systems and computer facilities. It will examine the links between back office and front office operations as well as the services available to help the set up of virtual business. Prerequisite: MKT 530 and ITM 350.
ITM 400 Info. Tech. Mgt.: Telecommunications Tech Lect: 3 hrs. & Applications. This course reviews the basic concepts of voice, data, image, and video technologies with emphasis on their applications in a business environment. Through a combination of application problems and case studies, students learn to apply the telecom-munications concepts, and technologies in organizations. Topics include analog and digital transmission, telecommunications models and networks, protocols, network topologies, products and services, bandwidth issues, broadband technologies, evolving Canadian deregulation environment, and emerging telecommunications trends. Prerequisite: ITM 100 or ITM 102 (for degree students), or some knowledge of personal computer usage for certificate students. Exclusion: AIM 208.
ITM 405 Info. Tech. Mgt.: Internet Applications Development Lab: 3 hrs. This course deals with the development of business applications on the Internet. Features that enable the developer to effectively produce purpose built applications on the Web such as HTML and web-based scripting/programming will be covered. (formerly BIS 705 and AIM 201). Lect/ Prerequisite: ITM 200. Exclusions: AIM 201and BIS 705.
ITM 406 Info. Tech. Mgt.: Object Oriented Applications Development Lect: 3 hrs. This course assumes the student has had previous exposure to the introductory programming in any language, and builds on this knowledge by introducing the concepts of object-oriented programming. Included are the object-oriented concepts of data abstraction, encapsulation, information hiding, inheritance and polymorphism. In addition, typical programming problem solving is achieved using the basic logic constructs of data variables, loops, branching, arrays and functions. Prerequisite: ITM 200.
ITM 410 Info. Tech. Mgt.: Business Process Design Lect: 3 hrs. This course introduces the principles of business process reengineering. Concepts and practices in process analysis, process redesign and work management will be used to assess reengineering situations prior to the implementation of technology. Emphasis is placed on the identification of opportunities for process reengineering, development of the business case for change, the importance of teamwork, the implication of technology to support change, and continuous process improvement. Prerequisite: ITM 305. Exclusion: AIM 338.
ITM 420 Info. Tech. Mgt.: Information Systems Security and Control Lect: 3 hrs. This course is intended to enable the student to: 1) identify sources of potential internal problems, 2) guard against internal control problems of data input, processing, storage, output, communications and networks, 3) guard against internal control problems unique to microcomputers, and 4) implement procedures to meet internal control requirements. Prerequisite: ITM 305.
ITM 425 Info. Tech. Mgt.: Software Evaluation Methods Lect: 2 hrs./Lab: 1 hr. This course provides students with knowledge and experience in methods for evaluating user and business requirements for software, translating those requirements into specifications and then evaluating software against those specifications. This will be accomplished by using theoretical constructs and methodologies for analysis and comparison. Topics include questionnaire design, data analysis, task analysis, usability evaluation, design, and formulation of models of user and organizations. Prerequisites: ITM 305. Exclusion: AIM 339.
ITM 430 Info. Tech. Mgt.: Object Oriented Analysis and Design Lect: 2 hrs./Lab: 1 hr. This course covers all aspects of the analysis and design of Object oriented applications. Topics include Object Oriented Analysis (OOA) and Object Oriented Design (OOD). In addition extensive use will be made of the Unified Modelling Language (UML). Prerequisite: ITM 305.
ITM 435 Info. Tech. Mgt.: Application Reverse Engineering Lect: 3 hrs. This course will utilize current reverse engineering software tools to revitalize and update existing production software solutions used to incorporate required enhancements or complete restructuring. Developing skills with applied high productivity business software development tools will be the goal of this course. Software applications may include Erwin. Prerequisites: ITM 305 and ITM 320.
ITM 445 Info. Tech. Mgt.: Multimedia in Business Lect: 2 hrs./Lab: 1 hr. Multimedia is an important industry in Canada as well as a sophisticated business tool. ITM 445 introduces students to the application, production, and implementation of multimedia in business. Topics include fundamentals of multimedia production such as graphics, audio and text, multimedia applications in business, and issues in the management of multimedia such as usability, design and distribution. Emphasis is on hands-on experience with multimedia applications. A multimedia development project is required. Prerequisites: ITM 305 and ITM 405. Exclusion: AIM 445.
ITM 500 Info. Tech. Mgt.: Database Analysis and Design Lect: 2 hrs./Lab: 1 hr. This course covers all aspects of implementing database applications from initial data analysis through design and implementation. Topics include logical database and physical database design as well as the application of normalization theory to relational systems. In addition, the student will learn the industry standard Structured Query Language (SQL). (formerly AIM 205). Prerequisite: ITM 305. Exclusion: AIM 205 and BIS 607.
ITM 505 Info. Tech. Mgt.: Managing Info Systems & Telecomm Lect: 3 hrs. This course is intended to provide students with an understanding of the critical importance of Information & Communication Technology (ICT) in today’s business environment, and the strategic, tactical, and operational management processes associated with it; current industry issues and trends; tools and techniques needed to manage ICT, including an introduction to project management; and an understanding of the human and organizational issues of ICT management. Teaching/learning methods include lectures, case analyses and presentations, and completing a project management assignment using a software program. Prerequisite: ITM 305. Exclusion: AIM 308.
ITM 510 Info. Tech. Mgt.: Advanced Applications Development Lect: 2 hrs./Lab: 1 hr. This course deals with advanced programming techniques. Included are the concepts of object oriented programming with data abstraction, encapsulation, information hiding, inheritance and polymorphism. The course assumes competency in programming and is directed at realizing a high level of achievement. This course will utilise C++. Prerequisite: ITM 200.
ITM 512 Info. Tech. Mgt.: The IT-Enabled Supply Chain Lect: 3 hrs. This course provides a basic grounding in the components of the supply chain from purchasing through sales and distribution in a context of using IT to achieve strategic and organizational objectives. It focuses on enabling solutions to the systemic challenges facing organizations today including how to improve speed to market, inventory management and customer satisfaction through automation. Topics include enabling on-line purchasing/supply chain functions, production, distribution and logistics systems, enterprise system evaluation and supplier selection, financial considerations, outsourcing and partnership options, competitive bidding and negotiation, contracts, client service and satisfaction issues, etc. Emerging models of buyer-supplier networks and electronic markets will be introduced and discussed in terms of the range of key technologies used to support processes within e-enabled corporations. (This course may use the SAP system logistics components to demonstrate aspects of integrated IT supply chain management systems in both B2B and B2C settings). Prerequisites: ITM 305 and ACC 406. Exclusion: MGT 401.
ITM 513 Info. Tech. Mgt.: Advanced Data Communications Lect: 3 hrs. This course builds upon the basic network design concepts that were introduced in ITM 600. Detailed attention will be paid to current best industry practices in the design and deployment of Large Scale IP based networks. Specific topics such as: network capacity planning, selection of IP routing protocols, special considerations to handle multimedia applications and Voice over IP will be discussed. Other issues such as the deployment of VPN’s (Virtual Private Networks) reliability and scalability issues may also be covered depending on the student’s interests and the time available. Prerequisite: ITM 600.
ITM 515 Info. Tech. Mgt.: Information & Communications Tech Lect: 3 hrs. Mkt. This course is designed for individuals who are interested in acquiring a broad perspective on marketing or policy issues. It explores the current market environment, trends, and major players, including their strategies and prospects. Industry experts, consultants, and suppliers provide input to course development. Prerequisite: ITM 400, MKT 100 or permission of the instructor. Exclusion: AIM 307.
ITM 520 Info. Tech. Mgt.: Voice Systems and Emerging Technologies Lect: 3 hrs. This course provides a detailed understanding of technical demands for voice transmission (Quality of Service) and the issues developing, implementing and managing voice communications systems within an enterprise network. It will provide in-depth coverage of issues related to PBX, Centrex, Voice Services and Integrated Voice Data applications such as Interactive Voice Response Systems and Web-enabled Call Centres. In addition it will explore the potential and application of Voice over Internet Protocol (VOIP) as it applies in the corporate environment including technical (eg. latency and jitter); the options available, experiences to date and prospects. Prerequisite: ITM 400 and ITM 305. Exclusion: AIM 404.
ITM 525 Info. Tech. Mgt.: Advanced Internet Applications Development Lab: 3 hrs. This course deals with program development for stand-alone and Web-based business applications using software specifically designed for the purpose. Lect/ Prerequisite: ITM 405. Exclusion: BIS 805.
ITM 530 Info. Tech. Mgt.: Interaction for Multimedia Lab: 3 hrs. This course will provide students with an understanding of design issues in multimedia production. In order to allow students to concentrate on the design issues pertinent to their medium of preference, this course has been divided into sections. The first mandatory part will concentrate on design issues related to multimedia software development and the second part will consist of five media specific sections. Each will focus on exploring advance design and production issues specific to the medium being examined. Lect/ Prerequisite: ITM 445.
ITM 571 Info. Tech. Mgt.: IT Enabled Organizational Change Lect: 3 hrs. Increasingly IT is becoming a major force for change and innovation in any business and attention to organizational issues is critical to success. This course examines the relationship between technology and individual, group and organizational behaviour with particular emphasis on the theory and practice of IT-enabled organizational change. Particular topics will also include the technology-organization relationship, power and politics. Prerequisite: ITM 505 or equivalent.
ITM 595 Info. Tech. Mgt.: Auditing of Infor-mation Systems Lect: 3 hrs. This course, a second-level auditing course, is designed to enhance the student’s understanding of external audit risks and control risks in computerized environments. The course addresses the implementation and evaluation of security and controls in these environments; the techniques necessary to perform external EDP audits; auditing at the financial statement assertion level; providing recommendations to management; using CAAT’s; auditing EDI systems; and audit and control issues associated with eCommerce, networks, VPN’s, etc. Students will be required to complete audit plans and develop judgements regarding the sufficiency and appropriateness of audit evidence collected through substantive and compliance testing and the use of elec-tronic extraction tools, such as ACL. (formerly BIS 505) Prerequisites: ACC 521 and ITM 696 or CBS 503 or CBS 504 or BIS 504 or ITM 305. Exclusions: Students who have ITM 420, CBS 506, BIS 807, CBS 505 or BIS 505 cannot take this course for credit.
ITM 600 Info. Tech. Mgt.: Data Communications Network Design Lect: 3 hrs. This course will provide students with an understanding of how telecommunications networks are designed, and deployed to support e-commerce, multimedia and web-centric business applications. Network planning concepts, network analysis, network design tools and techniques are introduced. The objective of this course is to understand the designing and analysis of data communications networks through the introduction of case studies and practical network design methodologies including analytic and simulation techniques. Also an understanding of the application, deployment and benefits of industry standard architectures including: TCP/IP, VoIP, SONET, Gigabit Ethernet, 3G and other emerging standards will be provided. Prerequisites: ITM 310 and ITM 400. Exclusion: AIM 303.
ITM 605 Info. Tech. Mgt.: Client Server Applications Development Lect: 2 hrs./Lab: 1 hr. This course covers client server information systems development. Included are software packages that are available to the developer to assist in creating systems that meet the organization’s information needs. There is a need to utilize products that enable developers to be more responsive to the organization’s requirements and to create systems much more quickly than with older traditional techniques. Included in the course is hands-on experience with a development language. Prerequisites: ITM 406 and ITM 500. Exclusion: BIS 702.
ITM 610 Info. Tech. Mgt.: Database Administration Lect: 2 hrs./Lab: 1 hr. This course covers the Database Administration (DBA) role for large scale relational databases. It specifically will deal with the following: the approach to the installation and upgrading software and utilities; techniques for the allocation of the database to physical devices and directories; the creation of user authorities and controlling access to data and resources; management of data storage; analyzing database performance and implementing procedures for optimizing performance; procedures for the backup and recovery operations. Prerequisite: ITM 500. Exclusion: BIS 802.
ITM 611 Info. Tech. Mgt.: Business Infor-mation Systems II Lect: 3 hrs. This course covers the use of a database software package as a decision support system. Using case problems, the student will create and manipulate databases to satisfy management decision making. The student will utilize the high-level commands and user friendly interfaces of the language. Software applications in this course may include ACCESS. (formerly BIS 601). Prerequisites: ITM 102 or BIS 100 or CBS 100 or CBS 201. Exclusions: ITM 320, BIS 601, BIS 435, CBS 601.
ITM 612 Info. Tech. Mgt.: Knowledge Management Lect: 3 hrs. Knowledge is a powerful asset in an organization and a prime contributor to an organization’s success. Knowledge is “the integration of information, experience and skills in an individual or group that can be leveraged to produce outstanding results.” It can be explicit, e.g. documented in user manuals; or tacit, such as the sales experience in a salesperson’s head. Tacit knowledge is much more difficult to identify, manage, share and retain but those organizations who have a strategic approach to managing their knowledge assets, are market leaders. This course will cover the basic principles and practices of knowledge management, the technology to support knowledge sharing and the issues in designing and implementing a value-based knowledge management system in an organization. Topics include: understanding today’s knowledge economy and knowledge workers; enabling knowledge creation; knowledge maintenance: accuracy, currency, accessibility; developing a knowledge management strategy; information policies, measuring value, change management and human factors in implementing a knowledge management system. A review of the technology and applications to support knowledge sharing will be done. Case studies will be a critical part of this course. Prerequisites: ITM 410 and ITM 500.
ITM 613 Info. Tech. Mgt.: Information Architecture Theory Lect: 3 hrs. This course is an advanced foundational course in information architecture theory useful for anyone who seeks to apply these theories to systems design projects involving database or knowledge management systems. The specifics of any one knowledge or database management system or tool will not be taught in this course since they are taught in another course in the curriculum. Rather, this course will take a theoretical perspective on good information architecture principles by demonstrating how they are applied to the development of information architecture that is needed to support an overall IT and Business Strategy. A major case study will be required in which students analyze a business problem and apply information architecture theory to design an information architecture model for a complex system. Prerequisite: ITM 500.
ITM 696 Info. Tech. Mgt.: Accounting Information Systems Lect: 2 hrs./Lab: 1 hr. Most people are affected by computer-based systems. The students will be involved in the management of computing resources and information such that business problems can be dealt with effectively. This course will focus on the use of information and computing resources in the business community. This will enable students to create their own business information systems or participate with others in the analysis and design of solutions for corporate business problems (formerly BIS504). Prerequisites: ITM 102 or BIS 100 or CBS100 or CBS 101 and CBS 201. Exclusions: BIS 405 or CBS 405 or CBS 504 or BIS 504 or ITM 305.
ITM 700 Info. Tech. Mgt.: Information Technology & Strategic Mgt Lect: 3 hrs. In the information economy, the way in which organizations use and manage information is often key to competitive survival in their industry. This course focuses on building an understanding of the strategic role of the information systems in supporting organizational objectives, and synthesize the students’ skills in critically analyzing business situations, identifying opportunities to employ information technology, and developing strategies for the use of information technology. They will also learn how to apply models to analyse industry dynamics, apply the process of competitive analysis to a specific company, and identify strategic information technology opportunities within an organization. Prerequisites: Successful completion of all required courses in the first three years of the ITM program or by special permission. Exclusion: AIM 700.
ITM 701 Info. Tech. Mgt.: Advanced Topics in Database Management Lect: 2 hrs./Lab: 1 hr. This course will deal with the advanced issues in database management. Topics may include data warehousing, data cubes and data mining of large relational databases. Specifically the issues of design, construction and operations of data warehouse will be addressed. Some features of Java and Oracle may be explored. Prerequisite: ITM 500.
ITM 702 Info. Tech. Mgt.: Summer Term Practicum Lect: 3 hrs. This course requires that students obtain a summer job on their own initiative with at least 12 continuous weeks of paid employment, in work related to the program, in the summer between second and third OR third and fourth year. This course is designed to provide an opportunity to apply academic learning in the work setting and to enrich their academic courses with the experiences of the workplace. Objectives are to apply and further develop analytical and problem-solving skills; develop organizing and time management skills; experience and critically evaluate the organization’s practices and management/leadership styles and observe business in action. Not available to students in the Part-time and Co-op programs. Prerequisite: Permission of School. Exclusion: AIM 402.
ITM 703 Info. Tech. Mgt.: Current Issues in Information Systems Mgt Lect: 3 hrs. The objective of this course is to provide students with an opportunity to keep abreast of new topics of importance as they emerge in the field. Topics will vary from year to year and will be announced. Method of instruction will vary depending upon the topics offered. Prerequisite: ITM 505. Exclusion: AIM 437.
ITM 704 Info. Tech. Mgt.: Wireless and Mobile Communications Lect: 3 hrs. This course will explore the concepts and applications of wireless technologies and systems, and how mobile and wireless communications: hardware, software and network technologies are applied within a business environment. This course provides an understanding of complex wireless and mobile systems by exploring the individual components that are used to build these systems including: network management, integration of wireless and wireline networks, system support for mobility, computing system architectures for wireless nodes, user interfaces appropriate for small handheld portable devices, and new applications that can exploit mobility and location information. Prerequisite: ITM 600. Exclusion: AIM 411/ITM 805 taken during 2001/02 academic year.
ITM 705 Info. Tech. Mgt.: Telecommunications Applications Lect: 3 hrs. This course illustrates through the analysis of special cases and projects how telecommunications can meet specific business needs. These projects may include selecting wireless, e-commerce, voice processing, multimedia and teleconferencing. Emphasis is placed on developing problem-solving skills, learning to evaluate different products, and applying system development methodologies to a range of technologies designed to meet varying needs. The course also explores implementation issues for selected technologies. Prerequisites: ITM 305 and ITM 400. Exclusion: AIM 311.
ITM 710 Info. Tech. Mgt.: Managing Emerging Telecommunications Lect: 3 hrs. This course explores new telecommunication technologies that the network designer and manager will need to know in order to migrate and expand existing corporate LAN, MAN and WANs. Topics for the year 2002 would include the deployment of Gigabit and 10Gigabit Ethernets, new techniques in Fibre Optic technologies and new versions of 802.11 wireless LAN technologies. The topic list will be updated yearly to reflect current industry trends. Prerequisites: ITM 305 and ITM 310. Exclusion: AIM 406.
ITM 715 Info. Tech. Mgt.: Strategic Issues in Telecommunications and IT Lect: 3 hrs. In this course, topics addressed will vary to reflect the current market environment, but the focus will remain constant - immediate issues and emerging trends of interest to telecommunications managers. The course assumes a basic understanding of the technology and will draw heavily on practitioners in industry for its direction. In one year, for examples, regulatory issues may be highlighted; in another, technology may be predominate. Prerequisite: ITM 400. Exclusion: AIM 407.
ITM 720 Info. Tech. Mgt.: Managing Multimedia Projects Lect: 2 hrs./Lab: 1 hr. This course is designed to give students an in-depth working experience of multimedia production through the assignment of team-based projects. In addition, weekly lectures will elucidate how multimedia technology is influencing and changing various sections. The course will hone students’ skill in this production environment, broaden their understanding of the potential opportunities created by multimedia technology, and provide them with the requisite knowledge to advise their future employers with respect to investment and business decisions respecting this technology. Prerequisites: ITM 525 and ITM 530.
ITM 721 Info. Tech. Mgt.: e-Learning Technol-ogies & Implementation Lect: 2 hrs./Lab: 1hr. The notion of life-long learning has been substantially aided by internet technologies and the rise in the volume, type and range of learning that can be done on-line. As the range of technology options and approaches increases so does the complexity of planning and managing e-learning systems. In addition, there is considerable evidence to suggest that the success of these applications is dependent on a careful assessment of learners’ needs and learning objectives as well as economic, technical, and organizational feasibility. Through case studies, this course will promote the student’s understanding of the appropriate application of technology to support learning as well as provide an introduction to the instructional design process in a technology enabled environment including the assessment, design, development and implementation of e-learning. Prerequisite: ITM 445 or permission of School.
ITM 722 Info. Tech. Mgt.: Content Manage-ment Lect: 3 hrs. The increase in on-line content is causing information overload for many consumers and businesses. As a result, there is an increasing need to understand how to effectively manage dynamic content on-line so that both creators and consumers of content can be more effective. The potential solutions to content management range from home-grown to very sophisticated total solutions designed to manage every aspect of on-line content. Each approach and vendor has specific advantages and disadvantages. Costs and benefits must be carefully weighted before strategic decisions are made and implemented across the organization. Topics covered include: content management models, approaches and evaluation strategies, design and use of content production and management tools, and planning processes. Prerequisite: ITM 500.
ITM 723 Info. Tech. Mgt.: Design Principles for IT Managers Lect: 2 hrs./Lab: 1 hr. At the same time, increased attention is being paid to the importance of the aesthetics or the “look and feel” of sites in order to attract and persuade potential users by creating a memorable experience. Different models of communication, for example, information versus experiential approaches, will be explored as well as their impact on end-users. The course will expand on the use of communications models and design processes as well as the principles of creative design for specific elements such as: text, illustration, image, sound, animation and video. Approaches to evaluating the appropriate-ness and quality of creative design will also be considered. Emphasis in the course will be paid to applying the principles of design to critiquing and developing digital media appli-cations. Prerequisite: ITM 445.
ITM 724 Info. Tech. Mgt.: Consulting Skills for IT Professionals Lect: 3 hrs. Whether an internal or external consultant to an organization, IT professionals need well developed consulting skills. This course will examine consulting process models as they apply specifically to the management of the IT functions at various stages of the Systems Development Life Cycle as well as the nature of IT consulting practice as distinct from general management consulting. Students will study real life consulting projects with practitioners in order to explore consulting skills, roles, skills and services and how they apply to IT projects. This course will be relevant to students who anticipate being external or internal consultants. Prerequisites: ITM 505 and ITM 750.
ITM 725 Info. Tech. Mgt.: Privacy Issues Lect: 3 hrs. The purpose of this course is to identify personal data privacy issues involved in information technology management and examine a full spectrum of possible as well as feasible solutions (technological, legislative, and business) to safeguard personal data privacy. Personal data privacy has widely been regarded as a critical issue for electronic commerce and there is consensus that a solution needs to be found before the full benefits of electronic commerce will actualize. This course will explore the principles of data privacy, the threats to privacy, international and national policy, the technologies of data privacy as they apply to the management of information systems and eBusiness. Prerequisites: ITM 500 and ITM 505. Exclusion: ITM 805 (taken during the Winter 2003 term).
ITM 727 Info. Tech. Mgt.: Multimedia Com-munications Systems Lect: 2 hrs/Lab: 1 hr. Multimedia com-munications embraces a range of applications and network infrastructures. Different media types include: text, images, speech, audio and video. Some example applications include video telephony (speech and video), multimedia electronic mail (text, images and audio for example), interactive television (text, audio and video), electronic commerce (text, images, audio and video), WebTV (text, audio and video) and many others. The network designers and applications developers are faced with unique challenges in order to deploy these applications within industry and to consumers. This course will examine the design and deployment of popular multimedia applications including: Voice over IP, Video Telephony, Entertainment applications including “Digital Hollywood” and Digital Broadcasting systems including HDTV. Where possible case studies that demonstrate current “best practices” will be used to illustrate and explore each multimedia communication application. Prerequisite: ITM 520.
ITM 728 Info. Tech. Mgt.: Knowledge Manage-ment Technologies Lect: 3 hrs. This advanced specialist course is designed for students who wish to explore the enabling technologies provided by vendors in the knowledge management space. The course will begin with a thorough analysis of the enabling technologies themselves, the pro’s and con’s of these various approaches, and then finish with a summary analysis of the vendors serving various general and specialty knowledge management markets. Students will complete a major project which matches knowledge management system requirements to existing technologies. (This course could employ technology such as SAS). Prerequisite: ITM 612.
ITM 729 Info. Tech. Mgt.: Data Warehouse and Mining Methods Lect: 2 hrs/Lab: 1 hr. Building a data warehouse and learning to mine that data to create business wisdom is the focus of this course. Students will explore the rationale and positive benefits proposed by those who build data warehouse systems. The advantages and disadvantages of data warehouse and mining methods will be studied. The course will review the range of technologies available to implement data warehouse solutions. The adjunct analytical systems required to mine data that is required to understand consumer behaviour will also be studied. Students will apply theoretical concepts in the development of a data warehouse and mining system project. Prerequisites: ITM 500 and ITM 610.
ITM 730 Info. Tech. Mgt.: Managing Customer Relationships with IT Lect: 3 hrs. Increasingly attention is being focused on systems that can enable organizations to build better relationships with customers so as to improve sales, customer profitability and satisfaction. This advanced specialist course that will address the growing need of business for experts to help them with the development and implementation of systems and automated tools aimed at improving customer service and satisfaction with a particular focus on enterprise-wide customer relationship management systems (CRM). Functions include tracking customer behaviour, analyzing and predicting behaviour, sales, service and support functions, performance monitoring, evaluation and reporting. In this course, students will learn to define business requirements for customer acquisition and retention and then to identify, implement and manage appropriate IT enabled solutions to meet these requirements. This course will also address emerging policy issues related to customer data management, ownership and privacy. The focus will be placed on analyzing and developing solutions to actual case studies. (This course might also employ the SAP CRM module or a similar system). Prerequisite: ITM 305.
ITM 732 Info. Tech. Mgt.: Advanced Switching and Routing Lect: 2 hrs/Lab: 1 hr. This course will provide students with comprehensive but practical knowledge needed to configure routers and switchers for both local and wide area networks. Students will learn the principles needed to utilize bandwidth more effectively and to enhance security and privacy. Students will be introduced to the tools and methodologies needed to design, debug and troubleshoot networks. Labs will include configuring routers using link protocols and learning how to link ISPs. Students will be able to plan and implement IP addressing schemes; and configure and verify routing protocols. Multilayer switching and Multicasting will add depth. Prerequisites: ITM 600, ITM 513 or ITM 710.
ITM 733 Info. Tech. Mgt.: Research Methods for Information Technology Lect: 3 hrs. This course will provide an introduction to the full range of quantitative and qualitative research methodologies and their applications to the study and practice of information technology through exemplary studies building on required courses in statistics. Included will be IT surveys, interviews and focus groups, experimental design, ethnography, policy and archival research as well as other methods. Critical analysis of current research findings will be an important element of the course. Prerequisites: ITM 100, ITM 305 and QMS 204 or equivalents.
ITM 734 Info. Tech. Mgt.: Ethics & Profes-sional Practice in ITM Lect: 3 hrs. This course will use models and theories of ethical behaviour to analyse and address ethical dilemmas in business, particularly those related to the planning and implementation of information systems. Particular attention will be paid to issues related to human implications of information systems in society and in organizations, the balancing of rights and obligations in a variety of contexts, diversity and access issues as they apply to IT, IT professional practice. A major focus will be ethics in the procurement process. The course will also address how to translate ethical practices into professional standards of practice and examine these against basic industry codes of conduct to discover gaps and potential issues for practitioners to be aware of. Prerequisites: MHR 405 and LAW 122 or permission from the instructor.
ITM 750 Info. Tech. Mgt.: Project Management of IT & T Lect: 3 hrs. This course provides students with an in-depth understanding of the tools and techniques of project management as it applies to information technology and telecom-munications (IT&T) environments. Project management skills are critical to the success of IT&T implementation and the course covers project management methodologies, as well as specific techniques in human resources and quality and risk management. The course is compatible with the project management body of knowledge developed by the project management institute. Prerequisite: ITM 505.
ITM 800 Info. Tech. Mgt.: Applied Feasibility Analysis Lect: 3 hrs. This course will examine the methodologies and tools necessary for successful planning, evaluation, implementation and management of information technology. Emphasis will be placed on further developing the skills learned in ITM 700 to identify opportunities to increase the effectiveness and/or efficiency of a business unit’s operations, to increase its competitive edge, or to enhance the deployment of human and/or information resources in a corporation. Building on the industry and company analysis project from ITM 700, students will conduct a feasibility study to develop a business information system for a real-life cycle, identify organizational issues related to introducing new technologies, process re-engineering and systems implementation, and recommend the most appropriate solution. Prerequisite: ITM 700. Corequisite: ITM 410. Exclusion: AIM 800.
ITM 805 Info. Tech. Mgt.: Special Topics in IT & Telecommunications Lect: 3 hrs. This course explores advanced telecommunications applications, and is constantly updated to reflect changes in priorities and developments in the market. Prerequisites: ITM 305 and ITM 400. Exclusion: AIM 411.