FULL-TIME UNDERGRADUATE CALENDAR 2005-2006

Information Technology Management

ITM 100 ITM 102 ITM 200 ITM 300 ITM 305 ITM 310 ITM 315 ITM 320 ITM 330 ITM 350 ITM 360 ITM 400 ITM 405 ITM 406 ITM 410 ITM 420 ITM 425 ITM 430 ITM 435 ITM 445 ITM 500 ITM 505 ITM 510 ITM 512 ITM 513 ITM 515 ITM 520 ITM 525 ITM 530 ITM 595 ITM 600 ITM 605 ITM 610 ITM 611 ITM 612 ITM 613 ITM 696 ITM 700 ITM 701 ITM 702 ITM 703 ITM 704 ITM 705 ITM 710 ITM 715 ITM 720 ITM 721 ITM 722 ITM 723 ITM 724 ITM 725 ITM 727 ITM 728 ITM 729 ITM 730 ITM 732 ITM 733 ITM 734 ITM 750 ITM 800 ITM 805 ITM 100 Business and Information Systems This course is a broad introduction to business information systems and information technology strategy in the modern enterprise from the perspective of a future IT professional. The focus is on applying technology to help users achieve and maintain competitive advantage. Concepts introduced include the use of information to support business decision making, computer hardware and software architecture, network design, telecommunications, and databases. Emphasis is on the development of critical thinking and analytical skills through the exploration of real life technology applications, case studies, and a formal research project. During the lab component, the course also provides students with a hands-on introduction to basic Microsoft Office XP computer applications and to HTML. Upon completion of this course, students will have the generic computer skills they will need for academic, personal and IT professional success. Antirequisites: AIM 136, BIS 100, ITM 102. Lect: 2 hrs./Lab: 2 hrs. back to top ITM 102 Business Information Systems I This course introduces students to the role of information systems and technology strategy in the modern enterprise with a focus on helping users apply technology to achieve and maintain competitive advantage. Basic concepts include the use of systems to support business decision making, computer hardware and software systems, networks, telecommunications, and e-business basics. Emphasis is on the development of critical thinking and analytical skills through the exploration of real life business system applications, case studies, and a formal research project. During the lab component, this course also provides students with a hands-on introduction to basic Microsoft Office XP computer applications including MS-Access and Excel. Upon completion of this course, students will have the generic computer skills they will need for academic, personal and business success. Antirequisites: AIM 136, AIM 226, BIS 100, ITM 100, ITM 101. Lect: 2 hrs./Lab: 1 hr. back to top ITM 200 Introduction to Application Development This course covers fundamental principles of object oriented event-driven program design and implementation in a business environment using a graphical interface. Emphasis will be placed on logic development, program design, structured standards, control elements, and interface development. The software language used in this course may include Visual Basic.NET. Prerequisite: ITM 101 or ITM 102, or Direct Entry. Antirequisite: BIS 300. Lect: 3 hrs. back to top ITM 300 Intermediate Application Development This course will teach the fundamentals of programming logic development in current use. The major emphasis will be on problem solving using the basic logic constructs common to all programming environments. Specifically, the focus will be on the use of data variables, loops, branching, arrays, functions, file access, database management, object oriented programming, data display and internet communication. The software language used in this course may include Visual Basic. NET. Prerequisite: ITM 200 or Direct Entry. Antirequisite: BIS 711. Lect: 3 hrs. back to top ITM 305 Systems Analysis and Design The major techniques of systems analysis and design are studied in this course. Case studies are utilized in which the students, as team members, apply systems development methods and tools to describe business needs, define information system problems, and formulate logical and physical solutions. Microcomputer applications are used to support analysis activities. Effective communication with users, team members and other stakeholders are also important goals of the course. Prerequisite: ITM 100 or ITM 102 or Direct Entry. Antirequisites: AIM 236, BIS 405, ITM 696. Lect: 3 hrs. back to top ITM 310 Introduction to Network Technology A foundation in networking concepts is an integral part of any course of study in the field of information technology. Linking computers on a network brings users and data together to foster productivity, improve communication, and provide opportunities for collaboration. In this way, the PC network has become a critical component of the corporate computing environment. This course provides an understanding of networking concepts including OSI model, TCP/IP, network topologies, network hardware, and network operating systems. Students will gain this understanding through lectures, hands-on exercises, and computer-based training. Prerequisite: ITM 100 or ITM 102 or Direct Entry. Antirequisites: AIM 200, BIS 636. Lect: 2 hrs./Lab: 1 hr. back to top ITM 315 Introduction to Network Administration Servers and networks provide the foundation for information handling in businesses and organizations throughout the world. Effective network management plays a vital role in ensuring that this foundation is sound. In this course, students will learn concepts and practice hands-on skills related to network administration by exploring a popular server operating system, Microsoft Windows Server 2003. Topics include administering the directory service, managing security, administering file resources, configuring printers, managing data storage, administering network services, monitoring server performance. Prerequisite: ITM 310 or Direct Entry. Antirequisite: AIM 300. Lect: 1 hr./Lab: 2 hrs. back to top ITM 320 Database Applications The course is designed to instruct the student on implementing database information systems. Data structures, data editing, table relationships, form design, queries, programming and report generation will be included. Software applications in this course may include Microsoft ACCESS. Prerequisite: ITM 200. Antirequisites: AIM 305, BIS 435. Lect: 2 hrs./Lab: 1 hr. back to top ITM 330 ERP and Enterprise Solutions This course deals with enterprise wide integrated systems, and process thinking as a key element in business restructuring. Many key business applications are now implemented using comprehensive and complex Enterprise Resource Planning (ERP) software. The concepts, structure, benefits and problems of ERP solutions are examined from a business perspective as well as from a technical Information Technology perspective. SAP R/3 ERP software features and their applications may be examined in this course. Prerequisite: ITM 305 or Direct Entry. Lect: 3 hrs. back to top ITM 350 Concepts of e-Business This course introduces the student to the Internet and the specific applications of electronic commerce. It covers the technical, social and business changes that are taking place to make eComm such an important innovation. Through an examination of these changes it will identify the opportunities which are emerging and review how to develop business strategies to capture these opportunities. It will also examine the nature of products and services on the Internet, as well as the nature of payment systems and electronic funds transfer. Prerequisites: ACC 100 and MKT 100 or Direct Entry. Lect: 2 hrs./1 hr. back to top ITM 360 Establishing an e-Business Operation This course will take students through the various steps needed to set up an electronic commerce operation. Students will develop a business plan and strategy for an electronic business, and will learn how to design, source and implement the necessary systems and computer facilities to put the business plan into operation. It will examine the links between back office and front office operations as well as the services available to help the set up of virtual businesses. Prerequisites: ITM 350 and MKT 530 or Direct Entry. Lect: 3 hrs. back to top ITM 400 Telecommunications Tech & Applications This course introduces the basic concepts of voice, data, image, and video technologies with emphasis on their applications in a business environment. Through a combination of application problems and case studies, students learn to apply the telecommunications concepts, and technologies in organizations. Topics include analog and digital transmission, telecommunications models and networks, protocols, network topologies, products and services, bandwidth issues, broadband technologies, evolving Canadian regulatory environment, and emerging telecommunications trends. Antirequisite: AIM 208. Lect: 3 hrs. back to top ITM 405 Internet Applications Development This course deals with the development of business applications on the Internet. Features that enable the developer to effectively produce purpose built applications on the Web such as HTML and web-based scripting/programming will be covered. (formerly BIS 705 and AIM 201). Prerequisite: ITM 200, ITM 101 or ITM 102 or Direct Entry. Antirequisites: AIM 201, BIS 705. Lect/Lab: 3 hrs. back to top ITM 406 Object Oriented Applications Development This course assumes the student has had previous exposure to the introductory programming in any language, and builds on this knowledge by introducing the concepts of object oriented programming. Included are the object-oriented concepts of data abstraction, encapsulation, information hiding, inheritance and polymorphism. In addition, typical programming problem solving is achieved using the basic logic constructs of data variables, loops, branching, arrays and functions. Prerequisite: ITM 200 or Direct Entry. Lect: 3 hrs. back to top ITM 410 Business Process Design This course introduces the principles of business process improvement. A systematic approach is used to assess the cultural requirements, the appropriate process analysis techniques, and the process improvement path that is most suitable for an organization. Emphasis is placed on how process orientation, work management, process efficiency, and output effectiveness are conducted in order to ascertain the need for process improvement prior to the implementation of technology. Opportunities for process improvement are based on the business strategy, the value proposition, improvement objectives of the organization, and the implementation of enterprise resource planning systems. Methods for installing and managing the improved process are studied. Case studies are used to reinforce understanding of the concepts. This course utilizes Visio software. Prerequisite: ITM 305. Antirequisite: AIM 338. Lect: 3 hrs. back to top ITM 420 Information Systems Security and Control This course considers the technical, operational and managerial issues of computer and network security in an operational environment. Industry best practices relating to computer security including schemes for breaking security, and techniques for detecting and preventing security violations are the core focus of this course. Additional material on the development of appropriate safeguards, the study of different types of security systems and the development of appropriate security for the perceived risk are also introduced. Prerequisite: ITM 305 or Direct Entry. Lect: 3 hrs. back to top ITM 425 Software Evaluation Methods This course provides students with knowledge and experience in methods for evaluating user and business requirements for software, translating those requirements into specifications and then evaluating software against those specifications. This will be accomplished by using theoretical constructs and methodologies for analysis and comparison. Topics include questionnaire design, data analysis, task analysis, usability evaluation, design, and formulation of models of user and organizations. Prerequisite: ITM 305 or Direct Entry. Antirequisite: AIM 339. Lect: 3 hrs. back to top ITM 430 Object Oriented Analysis and Design This course covers the topic of systems analysis and design from an object oriented perspective. In addition to introducing the fundamentals of object orientation, the course material includes the basic principles that underlie Object Oriented analysis (OOA) and Object Oriented Design (OOD) procedures. Extensive use will be made of the Unified Modelling Language (UML) to represent the diagrams that are required for OOA and OOD. Prerequisites: ITM 305 and ITM 406 or Direct Entry. Lect: 2 hrs./Lab: 1 hr. back to top ITM 435 Application Reverse Engineering This course will utilize current reverse engineering software tools to revitalize and update existing production software solutions used to incorporate required enhancements or complete restructuring. Developing skills with applied high productivity business software development tools will be the goal of this course. Software applications may include Erwin. Prerequisites: ITM 305 and ITM 320. Lect: 3 hrs. back to top ITM 445 Multimedia in Business Multimedia is an important industry in Canada as well as a sophisticated business tool. ITM 445 introduces students to the application, production, and implementation of multimedia in business. Topics include fundamentals of multimedia production such as graphics, audio and text, multimedia applications in business, and issues in the management of multimedia such as usability, design and distribution. Emphasis is on hands-on experience with multimedia applications. A multimedia development project is required. Prerequisites: ITM 305 and ITM 405 or Direct Entry. Antirequisite: AIM 445. Lect: 2 hrs./Lab: 1 hr. back to top ITM 500 Database Analysis and Design This course covers all aspects of implementing database applications from initial data analysis through design and implementation. Topics include logical database and physical database design as well as the application of normalization theory to relational systems. In addition, the student will learn the industry standard Structured Query Language (SQL). (formerly AIM 205). Prerequisite: ITM 305 or Direct Entry. Antirequisites: AIM 205, BIS 607. Lect: 2 hrs./Lab: 1 hr. back to top ITM 505 Managing Info Systems & Telecomm This course is intended to provide students with an understanding of the critical importance of Information & Communication Technology (ICT) in today’s business environment, and the strategic, tactical, and operational management processes associated with it; current industry issues and trends; tools and techniques needed to manage ICT, including an introduction to project management; and an understanding of the human and organizational issues of ICT management. Teaching/learning methods include lectures, case analyses and presentations, and completing a project management assignment using a software program. Prerequisites: ITM 305 and ITM 400 or Direct Entry. Antirequisite: AIM 308. Lect: 3 hrs. back to top ITM 510 Advanced Applications Development This course deals with advanced programming techniques. Included are the concepts of object oriented programming with data abstraction, encapsulation, information hiding, inheritance and polymorphism. The course assumes competency in programming and is directed at realizing a high level of achievement. This course will utilise C++. Prerequisite: ITM 200 or Direct Entry. Lect: 2 hrs./Lab: 1 hr. back to top ITM 512 The IT-Enabled Supply Chain This course provides a basic grounding in the components of the supply chain from purchasing through sales and distribution in a context of using IT to achieve strategic and organizational objectives. It focuses on enabling solutions to the systemic challenges facing organizations today including how to improve speed to market, inventory management and customer satisfaction through automation. Topics include enabling on-line purchasing/supply chain functions, production, distribution and logistics systems, enterprise system evaluation and supplier selection, financial considerations, outsourcing and partnership options, competitive bidding and negotiation, contracts, client service and satisfaction issues, etc. Emerging models of buyer-supplier networks and electronic markets will be introduced and discussed in terms of the range of key technologies used to support processes within e-enabled corporations. (This course may use the SAP system logistics components to demonstrate aspects of integrated IT supply chain management systems in both B2B and B2C settings). Corequisite: ITM 330. Prerequisite: ITM 305 or Direct Entry. Antirequisite: MGT 401. Lect: 3 hrs. back to top ITM 513 Advanced Data Communications This course builds upon the network design concepts that were introduced in ITM 600. Current best industry practices in the design and deployment of Large Scale IP based networks will be studied. Specific topics such as: network capacity planning, selection of IP routing protocols, special considerations to handle multimedia applications and Voice over IP will be discussed. Other issues such as the deployment of VPN’s (Virtual Private Networks) reliability and scalability issues may also be covered depending on the student’s interests and the time available. Prerequisite: ITM 600 or Direct Entry. Lect: 3 hrs. back to top ITM 515 Information & Communications Tech Mkt This course is designed for individuals who are interested in acquiring a broad perspective on marketing or policy issues. It explores the current market environment, trends, and major players, including their strategies and prospects. Industry experts, consultants, and suppliers provide input to course development. Prerequisites: ITM 400 and MKT 100 or Direct Entry. Antirequisite: AIM 307. Lect: 3 hrs. back to top ITM 520 Voice Systems and Emerging Technologies This course provides a detailed understanding of technical demands for voice transmission (Quality of Service) and the issues developing, implementing and managing voice communications systems within an enterprise network. It will provide in-depth coverage of issues related to PBX, Centrex, Voice Services and Integrated Voice Data Internet Protocol (VoIP) as it applies in the corporate environment. Prerequisites: ITM 305 and ITM 400 or Direct Entry. Antirequisite: AIM 404. Lect: 3 hrs. back to top ITM 525 Adv Internet Applications Development This course deals with program development for stand-alone and Web-based business applications using software specifically designed for the purpose. Prerequisite: ITM 405 or Direct Entry. Antirequisite: BIS 805. Lab: 3 hrs. back to top ITM 530 Interaction for Multimedia This course will provide students with an understanding of interaction design issues in multimedia production. Using media specific applications, students explore a variety of on-line interaction techniques including design for dynamic content processing, chat, video conferencing, advanced navigation techniques. A user-centered approach to design is taken so that students learn how to assess user needs and user reactions. Corequisite: ITM 445. Prerequisite: ITM 525 or Direct Entry. Lect/Lab: 3 hrs. back to top ITM 595 Auditing of Information Systems This course is designed to enhance the student’s understanding of external audit risks and control risks relevant to audits in computerized environments conducted according to the recommendations of the most-recent updates to the CICA Handbook. The course addresses the implementation and evaluation of security and controls in these environments; the techniques necessary to perform external EDP audits; auditing at the financial statement assertion level; using CAAT’s; basic considerations in auditing EDI systems; and, audit and control issues associated with eCommerce, networks, VPN’s, continuous auditing and other current topics. There is an emphasis on the use and assessment of preventive controls. Prerequisites: (ACC 521 and ITM 696) or CBS 503 or CBS 504 or BIS 504 or ITM 305 or Direct Entry. Antirequisites: BIS 505, BIS 807, CBS 505, CBS 506, ITM 420. Lect: 3 hrs. back to top ITM 600 Data Communications Network Design This course will provide students with an understanding of how telecommunications networks are designed, and deployed to support e-commerce, multimedia and web-centric business applications. Network planning concepts, network analysis, network design tools and techniques are introduced. The objective of this course is to understand the design and analysis of data communications networks through the introduction of case studies and practical network design methodologies. Also an understanding of the application, deployment and benefits of industry standard architectures including: TCP/IP, VoIP, SONET, Gigabit Ethernet, 3G and other emerging standards will be provided. Prerequisites: ITM 400 and ITM 310 or Direct Entry. Antirequisite: AIM 303. Lect: 3 hrs. back to top ITM 605 Client Server Applications This course covers client server information systems development. Included are software packages that are available to the developer to assist in creating systems that meet the organization’s information needs. There is a need to utilize products that enable developers to be more responsive to the organization’s requirements and to create systems much more quickly than with older traditional techniques. Included in the course is hands-on experience with a development language. Prerequisites: ITM 406 and ITM 500 or Direct Entry. Antirequisite: BIS 702. Lect: 2 hrs./Lab: 1 hr. back to top ITM 610 Database Administration This course covers the Database Administration (DBA) role for large scale relational databases. It specifically will deal with the following: the approach to the installation and upgrading software and utilities; techniques for the allocation of the database to physical devices and directories; the creation of user authorities and controlling access to data and resources; management of data storage; analyzing database performance and implementing procedures for optimizing performance; procedures for the backup and recovery operations. Prerequisite: ITM 500 or Direct Entry. Antirequisite: BIS 802. Lect: 2 hrs./Lab: 1 hr. back to top ITM 611 Business Information Systems II This course covers the use of a database software package as a decision support system. Using case problems, the student will create and manipulate databases to satisfy management decision making. The student will utilize the high-level commands and user friendly interfaces of the language. Software applications in this course may include ACCESS. (formerly BIS 601). Prerequisite: ITM 102 or BIS 100 or CBS 100 or CBS 201 or Direct Entry. Antirequisites: BIS 435, BIS 601, CBS 601, ITM 320. Lect: 1 hr./Lab: 2 hrs. back to top ITM 612 Knowledge Management Knowledge is a powerful asset in an organization and a prime contributor to an organization’s success. Knowledge is “the integration of information, experience and skills in an individual or group that can be leveraged to produce outstanding results.” It can be explicit, e.g. documented in user manuals; or tacit, such as the sales experience in a salesperson’s head. Tacit knowledge is much more difficult to identify, manage, share and retain but those organizations who have a strategic approach to managing their knowledge assets, are market leaders. This course will cover the basic principles and practices of knowledge management, the technology to support knowledge sharing and the issues in designing and implementing a value-based knowledge management system in an organization. Topics include: understanding today’s knowledge economy and knowledge workers; enabling knowledge creation; knowledge maintenance: accuracy, currency, accessibility; developing a knowledge management strategy; information policies, measuring value, change management and human factors in implementing a knowledge management system. A review of the technology and applications to support knowledge sharing will be done. Case studies will be a critical part of this course. Prerequisites: ITM 500 or Direct Entry. Antirequisite: ITM 703. Lect: 3 hrs. back to top ITM 613 Information Architecture Theory This course is an advanced foundational course in information architecture theory useful for anyone who seeks to apply these theories to systems design projects involving database or knowledge management systems. The specifics of any one knowledge or database management system or tool will not be taught in this course since they are taught in other course in the curriculum. Rather, this course will take a theoretical perspective on good information architecture principles by demonstrating how they are applied to the development of a superior information architecture required to support an overall IT and Business Strategy. A major case study will be required in which students analyze a business problem and apply information architecture theory to design an information architecture model for a complex system. Prerequisite: ITM 500 or Direct Entry. Antirequisite: BIS 802. Lect: 3 hrs. back to top ITM 696 Accounting Information Systems Most people are affected by computer-based systems. The students will be involved in the management of computing resources and information such that business problems can be dealt with effectively. This course will focus on the use of information and computing resources in the business community. This will enable students to create their own business information systems or participate with others in the analysis and design of solutions for corporate business problems (formerly BIS 504). Prerequisite: ITM 102 or BIS 100 or CBS 100 or CBS 101 and CBS 201 or Direct Entry. Antirequisites: BIS 405, BIS 504, CBS 405, CBS 504, ITM 305. Lect: 2 hrs./Lab: 1 hr. back to top ITM 700 Information Technology and Strategic Mgt In the information economy, the way in which organizations use and manage information is often key to competitive survival in their industry. This course focuses on building an understanding of the strategic role of information systems in supporting organizational objectives, and synthesizes the students’ skills in critically analyzing business situations, identifying opportunities to employ information technology, and developing strategies for the use of information technology. They will also learn how to apply models to analyze industry dynamics, apply the process of competitive analysis to a specific company, and identify strategic information technology opportunities within an organization. Departmental Consent Required. Lect: 3 hrs. back to top ITM 701 Advanced Topics in Database Management This course will deal with advanced topics in the area of database management. Prerequisite: ITM 500 or Direct Entry. Antirequisite: BIS 802. Lect: 2 hrs./Lab: 1 hr. back to top ITM 702 Summer Term Practicum This course requires that students obtain a summer job on their own initiative with at least 12 continuous weeks of paid employment, in work related to the program, in the summer between second and third OR third and fourth year. This course is designed to provide an opportunity to apply academic learning in the work setting and to enrich their academic courses with the experiences of the workplace. Objectives are to apply and further develop analytical and problem-solving skills; develop organizing and time management skills; experience and critically evaluate the organization’s practices and management/leadership styles and observe business in action. Not available to students in the Part-time and Co-op programs. Antirequisite: AIM 402. Lect: 3 hrs. back to top ITM 703 Current Issues in Information Systems Mgt The objective of this course is to provide students with an opportunity to keep abreast of new topics of importance as they emerge in the field. Topics will vary from year to year and will be announced. Method of instruction will vary depending upon the topics offered. Prerequisite: ITM 505. Antirequisites: AIM 437, ITM 612. Lect: 3 hrs. back to top ITM 704 Wireless and Mobile Communications This course explores the concepts and applications of wireless technologies and systems, and how mobile and wireless communications: hardware, software and network technologies are applied within a business environment. This course provides an understanding of complex wireless and mobile systems by exploring the individual components that are used to build these systems. These include network management, integration of wireless and wireline networks, system support for mobility, computing system architectures for wireless nodes, user interfaces appropriate for small handheld portable devices, and new applications that can exploit mobility and location information. Prerequisite: ITM 600 or Direct Entry. Antirequisites: AIM 411, ITM 805. Lect: 3 hrs. back to top ITM 705 Telecommunications Operations This course illustrates through the analysis of special cases and projects how telecommunications can meet specific business needs. These projects may include selecting wireless, e-commerce, voice processing, multimedia and teleconferencing. Emphasis is placed on developing problem-solving skills, learning to evaluate different products, and applying system development methodologies to a range of technologies designed to meet varying needs. The course also explores implementation issues for selected technologies. Prerequisites: ITM 305 and ITM 400 or Direct Entry. Antirequisite: AIM 311. Lect: 3 hrs. back to top ITM 710 Managing Emerging Telecomm Networks This course explores new telecommunication technologies that the network designer and manager will need to know in order to migrate and expand existing corporate LAN, MAN and WANs. Topics would include the deployment of Gigabit and 10Gigabit Ethernets, new techniques in Fibre Optic technologies and new versions of 802.11 wireless LAN technologies. The topic list will be updated yearly to reflect current industry trends. Prerequisite: ITM 600 or Direct Entry. Antirequisite: AIM 406. Lect: 3 hrs. back to top ITM 715 Strategic Issues in Telecomm & IT In this course, topics addressed will vary to reflect the current market environment, but the focus will remain constant - immediate issues and emerging trends of interest to telecommunications managers. The course assumes a basic understanding of the technology and will draw heavily on practitioners in industry for its direction. In one year, for example, regulatory issues may be highlighted; in another, technology may be predominate. Prerequisite: ITM 400 or Direct Entry. Antirequisite: AIM 407. Lect: 3 hrs. back to top ITM 720 Advanced Multimedia Projects This course is designed to give students an in-depth working experience of multimedia production through the assignment of team-based projects. In addition, weekly lectures will elucidate how multimedia technology is influencing and changing various sections. The course will hone students' skill in this production environment, broaden their understanding of the potential opportunities created by multimedia technology, and provide them with the requisite knowledge to advise their future employers with respect to investment and business decisions respecting this technology. Prerequisite: ITM 530 or Direct Entry. Lect: 2 hrs./Lab: 1 hr. back to top ITM 721 E-Learning Technologies & Implementation The notion of life-long learning has been substantially aided by internet technologies and the rise in the volume, type and range of learning that can be done on-line. As the range of technology options and approaches increases so does the complexity of planning and managing e-learning systems. In addition, there is considerable evidence to suggest that the success of these applications is dependent on a careful assessment of learners’ needs and learning objectives as well as economic, technical, and organizational feasibility. Through case studies, this course will promote the student’s understanding of the appropriate application of technology to support learning as well as provide an introduction to the instructional design process in a technology enabled environment including the assessment, design, development and implementation of e-learning. Prerequisite: ITM 445 or Direct Entry. Lect: 2 hrs./Lab: 1hr. back to top ITM 722 Content Management The increase in on-line content is causing information overload for many consumers and businesses. There is an increasing need to understand how to effectively manage dynamic content on-line so that both creators and consumers of content can be more effective. The potential solutions to content management range from home-grown to very sophisticated total solutions designed to manage every aspect of on-line content. Each approach and vendor has specific advantages and disadvantages. Costs and benefits must be carefully weighted before strategic decisions are made and implemented across the organization. Topics covered include: content management models, approaches and evaluation strategies, design and use of content production and management tools, and planning processes. Prerequisite: ITM 500 or Direct Entry. Antirequisite: BIS 802. Lect: 3 hrs. back to top ITM 723 Design Principles for IT Managers Increased attention is being paid to the importance of the aesthetics or the "look and feel" of sites in order to attract and persuade potential users by creating a memorable experience. Different models of communication, for example, information versus experiential approaches, will be explored as well as their impact on end-users. The course will expand on the use of communications models and design processes as well as the principles of creative design for specific elements such as: text, illustration, image, sound, animation and video. Approaches to evaluating the appropriateness and quality of creative design will also be considered. Emphasis in the course will be paid to applying the principles of design to critiquing and developing digital media applications. Prerequisite: ITM 445 or Direct Entry. Lect: 2 hrs./Lab: 1 hr. back to top ITM 724 Consulting Skills for IT Professionals Whether an internal or external consultant to an organization, IT professionals need well developed consulting skills. This course will examine consulting process models as they apply specifically to the management of the IT functions at various stages of the Systems Development Life Cycle as well as the nature of IT consulting practice as distinct from general management consulting. Students will study real life consulting projects with practitioners in order to explore consulting skills, roles, skills and services and how they apply to IT projects. This course will be relevant to students who anticipate being external or internal consultants. Prerequisites: ITM 505 and ITM 750 or Direct Entry. Lect: 3 hrs. back to top ITM 725 Personal Data Privacy The purpose of this course is to identify personal data privacy issues involved in information technology management and examine a full spectrum of possible as well as feasible solutions (technological and business) to safeguard personal data privacy. Personal data privacy has widely been regarded as a critical issue for electronic commerce and there is consensus that a solution needs to be found before the full benefits of electronic commerce will actualize. This course will explore the principles of data privacy, the threats to privacy, international and national policy, particularly privacy enhancing technologies as they apply to the management of information systems and eBusiness. Prerequisites: ITM 350 and ITM 505 or Direct Entry. Antirequisite: ITM 805. Lect: 3 hrs. back to top ITM 727 Multimedia Communications Systems Multimedia communications embraces a range of applications and network infrastructures. Different media types include: text, images, speech, audio and video. Some example applications include video telephony (speech and video), multimedia electronic mail (text, images and audio for example), interactive television (text, audio and video), electronic commerce (text, images, audio and video), WebTV (text, audio and video) and mobile multimedia systems. The network designers and applications developers are faced with unique challenges in order to deploy these applications within industry and to consumers. This course will examine the design and deployment of popular multimedia applications including: VoiceoverIP, Video Telephony, Entertainment applications including "Digital Hollywood" and Digital Broadcasting systems including HDTV. Where possible case studies that demonstrate current "best practices" will be used to illustrate and explore each multimedia communication application. Prerequisite: ITM 530 or Direct Entry. Lect: 2 hrs/Lab: 1 hr. back to top ITM 728 Knowledge Management Technologies This advanced specialist course is designed for students who wish to explore the enabling technologies provided by vendors in the knowledge management space. The course will begin with a thorough analysis of the enabling technologies themselves, the pro’s and con’s of these various approaches, and then finish with a summary analysis of the vendors serving various general and specialty knowledge management markets. Students will complete a major project which matches knowledge management system requirements to existing technologies. (This course could employ technology such as SAS). Prerequisite: ITM 612 or Direct Entry. Lect: 3 hrs. back to top ITM 729 Data Warehouse and Mining Methods This course covers the fundamental principles that underlie the wide spectrum of activities and processes associated with discovering useful knowledge from aggregate data in a business setting. Its overall structure is built around the three major technologies that enable the transformation of data into knowledge: data warehousing, OLAP, and data mining. The emphasis of the course will be on the application, implementation and integration of the technologies with the business process and strategic goals of the enterprise. Prerequisites: ITM 500 and ITM 610 or Direct Entry. Antirequisite: ITM 701. Lect: 2 hrs/Lab: 1 hr. back to top ITM 730 Managing Customer Relationships with IT Increasingly attention is being focused on systems that can enable organizations to build better relationships with customers so as to improve sales, customer profitability and satisfaction. This advanced specialist course that will address the growing need of business for experts to help them with the development and implementation of systems and automated tools aimed at improving customer service and satisfaction with a particular focus on enterprise-wide customer relationship management systems (CRM). Functions include tracking customer behaviour, analyzing and predicting behaviour, sales, service and support functions, performance monitoring, evaluation and reporting. In this course, students will learn to define business requirements for customer acquisition and retention and then to identify, implement and manage appropriate IT enabled solutions to meet these requirements. This course will also address emerging policy issues related to customer data management, ownership and privacy. The focus will be placed on analyzing and developing solutions to actual case studies. (This course might also employ the SAP CRM module or a similar system). Prerequisite: ITM 305 or Direct Entry. Lect: 3 hrs. back to top ITM 732 Advanced Switching and Routing This course will provide students with comprehensive but practical knowledge needed to configure routers and switches for both local and wide area networks. Students will learn the principles needed to utilize bandwidth more effectively and to enhance security and privacy. Students will be introduced to the tools and methodologies needed to design, debug and troubleshoot networks. Labs will include configuring routers using link protocols and learning how to link ISPs. Students will be able to plan and implement IP addressing schemes; and configure and verify routing protocols. Prerequisites: ITM 600 and (ITM 513 or ITM 710) or Direct Entry. Lect: 2 hrs/Lab: 1 hr. back to top ITM 733 Research Methods for Information Technology This course will provide an introduction to the full range of quantitative and qualitative research methodologies and their applications to the study and practice of information technology through exemplary studies building on required courses in statistics. Included will be IT surveys, interviews and focus groups, experimental design, ethnography, policy and archival research as well as other methods. Critical analysis of current research findings will be an important element of the course. Prerequisites: ITM 100, ITM 305 and QMS 204 or Direct Entry. Lect: 3 hrs. back to top ITM 734 Ethics & Professional Practice in ITM This course will use models and theories of ethical behaviour to analyze and address ethical dilemmas in business, particularly those related to the planning and implementation of information systems. Particular attention will be paid to issues related to the human implications of information systems in society and in organizations, the balancing of rights and obligations in a variety of contexts, and the core issues of corporate behaviour and governance in the digital age as they apply to IT, and IT professional practice. The course will also address how to translate ethical practices into professional standards of practice and examine these against basic industry codes of conduct to discover gaps and potential issues for practitioners to be aware of. The course will contain lecture, case study and reflective learning modes designed to challenge students to consider how they will practice as an ethical IT professional when they enter the world of work. Prerequisite: LAW 122 or Direct Entry. Lect: 3 hrs. back to top ITM 750 Project Management of IT & T This course provides students with an in-depth understanding of the tools and techniques of project management as it applies to information technology and telecommunications (IT&T) environments. Project management skills are critical to the success of IT&T implementation and the course covers project management methodologies, as well as specific techniques in human resources and quality and risk management. The course is compatible with the project management body of knowledge (PMBOK, 2002) issued by the Project Management Institute. Prerequisite: ITM 505 or Direct Entry. Lect: 3 hrs. back to top ITM 800 Applied Feasibility Analysis This course will examine the methodologies and tools necessary for successful planning, evaluation, implementation and management of information technology. Emphasis will be placed on further developing the skills learned in ITM 700 to identify opportunities to increase the effectiveness and/or efficiency of a business unit’s operations, to increase its competitive edge, or to enhance the deployment of human and/or information resources in a corporation. Building on the industry and company analysis project from ITM 700, students will conduct a feasibility study to develop or redesign a business information system. The study will identify organizational issues related to introducing new technologies, outline required process re-engineering and provide a detailed systems implementation plan for the recommended solution. Prerequisite: ITM 700. Antirequisite: AIM 800. Lect: 3 hrs. back to top ITM 805 Special Topics in IT & Telecommunications This course explores advanced telecommunications applications, and is constantly updated to reflect changes in priorities and developments in the market. Prerequisites: ITM 305 and ITM 400 or Direct Entry. Antirequisite: AIM 411, ITM 704, ITM 725. Lect: 3 hrs. back to top