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If you have a concern or would like to have the following work completed, please fill in the form below:

  • Cleaning
  • Events Setup
  • Dispenser Refills (paper towels and toilet paper in washrooms)
  • Groundskeeping
  • Lighting
  • Moving Furniture on campus
  • Waste Management
  • Carpentry
  • Electrical
  • Building heating and cooling (HVAC)
  • Locksmith
  • Painting
  • Plumbing
  • and General Maintenance

Items marked with an asterisk (*) are mandatory.

 

Your Information:

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Location of the Problem: Go to Campus Map

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 Custodial Request
 Maintenance Request
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Key Change Request

Requests for keys can be made in person by filling out a Ryerson University - Key Request Form CFS-MO-1002 at the office of Facilities Management and Development, 285 Victoria Street (VIC) - 8th floor, Reception Desk or by downloading our online Key Request Form which can be filled out and sent back to us via e-mail or internal mail.

Forms must have an authorizing signature of a department head or manager.

For further information on obtaining keys, please contact us at extension 5091 or email fixit@ryerson.ca.

Procedure for Temporarily Re-Keying Classrooms

Many groups on campus make use of classrooms, or departmental spaces (including labs) during the summer or Orientation Week. This can provide a safer stock location for equipment during a renovation or installation, or provide a space for student employees/volunteers to store items or gather during large student events.

Large sets of classrooms are currently keyed the same with master or submaster keys. Therefore, when a classroom is used as a staging area in this way, the locks on affected classrooms must be changed temporarily to limit access only to the requested areas.

FMD Locksmiths will provide this service, however, the responsibility for booking rooms and communicating the details of this key change must fall on the department requesting the temporary re-key. If you need access to a classroom, you must:

  • Determine the start and end date of the temporary access change.
  • Book the space(s) with Timetabling (day and CE), ensuring your request details that the space will be taken entirely off-line for the duration of the booking.
  • Request the re-key with the Helpdesk (ext. 5091 or fixit@ryerson.ca) at least 2 weeks before the start date. CFS will schedule the re-key and tell the requestor how the room will be re-keyed. All re-keyed rooms will be accessible to Security for safety reasons.
  • Send an email with all the details of the re-key to Timetabling, Chang School, Security, and the Helpdesk.
  • Send an email to the same group to confirm when the locks will be returned to normal – any changes to the original start and end dates must be confirmed with Timetabling first.

 

 

Renovation Requests

Project Planning

Projects may range from replacement of flooring and carpeting to restoration and renovations of existing or leased campus offices and buildings. Project management begins with programming and design and continues through move-in and occupancy of renovated. The Projects Group also provides support for furniture purchasing and relocation management associated with renovation and new construction projects.

The Projects Group is here to serve you with your design, construction and renovation needs. The first step to getting your project underway is submission of the [form] to the Helpdesk at fixit@ryerson.ca.

The link below will allow you to download the Project Request Form which can be completed on your computer or filled in by hand.

Project Request Form

Signage Request

Ryerson University does NOT currently have a contract with an external supplier to provide signs around campus. Please call the Facilities Management and Development Help Desk at 416-979-5091 or e-mail it at fixit@ryerson.ca for additional help.

(The University is working hard to acquire a new supplier. Please check back soon.)

Campus Information Request

For information requests about the Ryerson University campus, please download the form below, complete the form and return it to:

Facilities Management and Development
285 Victoria Street (VIC) - 8th floor
Toronto, Ontario   M5B 1W1

Download the Campus Information Request Form by clicking here.

FMD Chargeback and Rates

Service Chargebacks

If your faculty/department wants additional caretaking or maintenance services to support a function or event, or special project, we are always available to help.

For Functions or Events for Non-Ryerson Groups and/or Exterior Locations (i.e. Quad, Gould Street)

  1. All non-Ryerson groups and bookings for exterior campus locations are administrated by University Business Services (UBS). They can be reached at http://www.ryerson.ca/ubs/ or (416) 979-5008.

  2. As part of your booking, UBS will work with Facilities Management and Development to calculate all applicable fees based on our rates below, which will be included in your event quote. Once approved by the client, UBS will request a work order from FMD on your behalf.

For Functions or Events for Internal Ryerson Groups

  1. Contact University Business Services first to ensure the date and space(s) you require are available at http://www.ryerson.ca/ubs/ or (416) 979-5008.

  2. After confirmation of your booking, please contact the Helpdesk at http://www.ryerson.ca/campusfacilities/service-request/index.html or (416) 979-5091 to make arrangements for furniture bookings and delivery, as well as set-up. You will receive a work order number and if there will be a cost associated to the support of the event, a supervisor or manager will contact you with a quote for approval. Services are provided at the rates quoted below.

  3. Event information, including floor plans, location, times and dates are required ten business days before the event. All setups are subject to furniture availability. If there is any specific furniture required, this should be rented by the event organizer. Weekend events may be subject to an overtime charge. Please note that most events booked for the same venue during the same day will require a minimum two-hour turnaround time.

  4. When booking the main gym for an event, please book it from 3:00 pm the preceding day if the event is to start in the morning. If the event starts after 12:00 noon, please book the gym from 7:00 am the same day. All gym setups take approximately four hours, as does the disassembly.

Enriched Custodial or Maintenance Services

Facilities Management and Development is funded to provide a specific level of services to all faculties and department, (excluding DSQ, CUE, YNG, and 415 Yonge).

However, FMD can provide any level of service that your faculty or department requires. To inquire about supplementary services please contact the Helpdesk to arrange a meeting to discuss your requirements, and to receive a quotation for additional services. All services will be subject to the availability of staff and at the discretion of the department manager.

Our Rates

Ryerson University Facilities Management and Development recovers costs of all supplementary services for functions/ events/projects or enriched services through an hourly charge to the requesting faculty/department or external client. Ryerson University is bound by the CUPE 233 Collective Agreement (effective to June 30, 2016).

The hourly rates below represent wages and overhead costs incurred by FMD and reflect internal costs for the delivery of services inclusive of the cost of materials, supplies, standard tools, as well as the cost of supervisory oversight required to coordinate supplementary services. Please note, all hourly rates quoted below are exclusive of the CUPE 233 benefit rate of 30%. The following hourly rates have been established for FMD for fiscal year 2014/2015.

Overtime rates will apply to any services provided outside a normal defined shift or on an emergency basis after regular shift hours. All time is calculated to the nearest hour. Efforts are made to notify the client in advance of emergency overtime requirements.

Should the supplementary service necessitate any of the following, additional charges may be included in your quote:

  • The supply of an extraordinary amount of washroom consumables
  • Rental of equipment (i.e. generators, vehicles, portable air conditioners, and man lifts)
  • Charges for temporary electrical supply
  • Charges for temporary water supply
Function Regular Hours Afterhours
and
Saturdays
Sundays
and
Statutory Holidays
Hourly Cost of Custodial Personnel – Revised Octobr 2015
Caretaker $30.47 $45.70 $60.94
Lead Hand Caretaker $34.48 $51.72 $68.96
Groundskeeper $33.14 $49.71 $66.29
Lead Hand Groundskeeper $37.07 $55.61 $74.14
Hourly Cost of Maintenance Personnel – Revised October 2015
Tradesperson $45.83 $68.75 $91.67
Lead Tradesperson $49.48 $74.22 $98.96

HVAC/Heat/Cold

In all cases of temperature complaints a mechanic will first check the set point for the area, which can often be done remotely.  Next, a physical review of the local system may happen, which may or may not include staff coming directly into your area.  There are many steps that may happen behind the scenes to resolve your issue, but please rest assured that we are working to make sure that your area is as comfortable as possible, as quickly as possible.

What happens next?

Systems as large as heating and cooling on campus can take more than 24 hours to take effect.  If temperature issues continue to exist in your area, please do not hesitate to contact our Help Desk.  We will be happy to tell you what steps have been taken and log that the temperature issue has not been resolved. 

Something Broken

Your work order will be allocated to the correct maintenance trade group and ranked in order of urgency.  As you may be aware, there are certain times of the year which are busier than others.  We strive to complete work orders as quickly as possible, but our community is large, our resources are finite, and sometimes we are unable to get to some work orders immediately.

What happens next?

During the course of the repair, depending on how complicated it is, you may see one or more tradespersons working in the area.  As well, depending on the scope of work or the availability of supplies and parts, it may take more time than expected to complete the repair. If work has begun and must be left uncompleted for a short period of time, we commit to leaving a notification which will indicate the type of repair, estimated time to completion, and contact information should there be any questions or concerns.

Something Leaking/Spilled/Overflowing

Your work order has been immediately assigned to an appropriate staff member to investigate.  This kind of work request is of an urgent nature, and will likely involve work completed right away, whether it’s cleaning up a spill, fixing a broken toilet, or shutting off water while a leak is repaired.

What happens next?

If a repair is required, depending how complicated it is, you may see one or more tradespersons working in the area.  As well, depending on the scope of work or the availability of supplies and parts, it may take more time than expected to complete the repair. If work has begun and must be left uncompleted for a short period of time, we commit to leaving a notification which will indicate the type of repair, estimated time to completion, and contact information should there be any questions or concerns.

Setups for Events

Receipt of this confirmation number for your event set up confirms that your request can be accommodated within the existing timeframe, and that the work will be completed prior to the start of the event.

General Information

The number of events on campus continues to go up.  We would like to remind everyone that event information, including floor plans, location, times and dates are required ten business days before the event.  All setups are subject to furniture availability. If there is any specific furniture required, this should be rented by the event organizer. Weekend events may be subject to an overtime charge.  Please note that most events booked for the same venue during the same day will require a minimum two-hour turnaround time.

Moving Furniture

What to Expect

Normally, the move will take place between the hours of 10:00 am and 3:00 pm.  If a specific date has been requested, you will be notified by phone within 5 days of submitting the move request whether that date can be accommodated. 

Furniture Moves:  All filing cabinets and desks should be emptied. All the material to be moved must be labeled with the campus destination.

Office Moves:  All the contents of the office should be packed and ready to move. (Boxes are not provided by Custodial Services.)

General Information

Routine office furniture and content moves require as much advance notice as possible, and five business days at a minimum.  Some office moves fall outside the scope of FMD.  In these cases outside contractors may need to be hired and we will assist in providing contact information of moving companies at that time.  Deliveries to or from the Ted Rogers School of Management and One Dundas are handled by Ryerson University Shipping & Receiving.

Ryerson community members are spreading out into leased spaces. Facilities Management and Development support to these spaces is dictated by the building management and lease agreements which can differ from building to building, and sometimes from floor to floor. When a campus group takes over a new space, Capital Projects and Real Estate (CPRE) distills the lengthy lease agreements into easy-to-read "one-sheets" for all users that talks about who to call for building support such as maintenance, custodial, security, etc.

If you are in one of the following spaces, we have provided the "one-sheet" from of responsibilities and service expectations from CPRE for each lease for your convenience.

For St. Michael's Hospital, additional information can be found by clicking here.