Campus Facilities & Sustainability
Maintenance and Operations Service Standards
| Response Time | ||||
| Help Desk Work Orders | ||||
| Acknowledge Request | 2 days | |||
| Temporary repair to broken door | 1 day | |||
| Carpentry | ||||
| Acknowledge Request | 2 days | |||
| Temporary repair to broken doors/windows | 3 days | |||
| Lamp Repair | ||||
| Repair lights in exits and stairwells | 1 day | |||
| Repair lights in classrooms and general space | 3 days | |||
| Repair accent or feature lighting | 5 days | |||
| Repair high wall-mounted lighting | 10 days | |||
| Electrical | ||||
| Acknowledge request | 2 days | |||
| Repair blue phones | 2 hours | |||
| Repair hand dryers | 5 days | |||
| Fire Alarm Maintenance | Immediately | |||
| General Maintenance | ||||
| Acknowledge request | 2 days | |||
| Respond to floods | Immediately | |||
| Respond to temperature complaints | 1 hour | |||
| Locksmithing | ||||
| Open doors due to failed hardware | 1 hour | |||
| Cut keys | 5 days | |||
| Re-key due to safety or security concerns | 1 day | |||
| Repair damaged windows and doors | 1 day | |||
| Painting | ||||
| Acknowledge request and schedule work | 5 days | |||
| Plumbing | ||||
| Respond to leaks and floods | Immediately | |||
| Respond to plugged toilets and fixtures | 1 hour | |||
| Replace damaged fixtures | 5 days | |||
| * Response time is number of business days or hours from time of request | ||||
Bookmark with:
