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Eduroam FAQ

What is Eduroam?

Eduroam, EDUcation ROAMing, is a collaborative wireless network that allows faculty, staff, and students to securely access the Internet while visiting another member educational institution. Users simply use the same credentials (for instance, username and password) as they would at their home institution without the need of obtaining a guest account. It is recommended that Ryerson users configure their laptops to connect to Eduroam prior to travelling.

Where can I access eduroam?

Eduroam is a global community comprised of hundreds of institutions across Canada, Europe, Asia, and Australia. You can access Eduroam at any participating member site. Here is a list of member sites:

Canadian institutions
European institutions
Asian institutions
Australian institutions

Support is supplied by your home institution, host institutions are not required to provide support for visiting guest users.

How does eduroam work?

When a user tries to log onto the wireless network of the institution that they are visiting, they enter their credentials from their home institution. At the Ryerson, the SSID they log into is "eduroam". This information is then sent to the user’s home institution where the users's credentials are verified. A confirmation is then sent to the visited institution and the user is granted access.

What do I need to use eduroam?

You need a laptop that supports Wi-Fi (eg. 802.11b/g) wireless and an 802.1X supplicant. Also, the laptop needs to use the eduroam SSID. For Ryerson installation instructions, click here.

Does eduroam work on different platforms?

Yes. Eduroam uses uniform cross platform standards and works on Windows 7, Windows Vista, Windows XP, MacOS X, IPhone/IPad/IPod Touch and Blackberry.

Is eduroam safe to use?

At the very least, the Eduroam wireless networks implement WPA/TKIP encryption with 802.1X authentication. Note that when using the Internet at a visiting institution, their security measures will apply to you as well. For example, firewall settings may be different making you unable to access sites you may access from home.

What are the restrictions of eduroam?

The network restrictions are at the discretion of the institution providing the service. All eduroam sites must provide at a minimum, connectivity for web browsing (HTTP) and VPN (PPPTP, IPSec) access. There is no guarantee that eduroam will provide the same access to resources as the home or visited institution’s standard wireless network.

How do I get support for eduroam?

Host institutions are not required to provide support for visiting guest users. Users wishing to use eduroam must obtain support from their home institution. Ryerson users, please contact help@ryerson.ca

 

 

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