CCS Help Desk

CCS Help Desk

Faculty/Staff

Contact:
Phone: 416-979-5000 ext. 6806
help@ryerson.ca
Fax: 416-979-5220

Operating Times:
Mon - Thur: 8 a.m. - 8 p.m.
Fri: 8 a.m. - 6:30 p.m.

Location:
LIB- B99
350 Victoria Street

Students

Contact:
Phone: 416-979-5000 ext. 6840
help@ryerson.ca

Operating Times:
Operating times vary throughout the school year. Please check the Academic Computing Lab schedule.

Location:
Advisors are available to assist users in:

• KHW71
• Library Information Commons

Advisors will answer software or hardware questions, but they are restricted from doing work for you or from teaching you to use applications.

CCS Help Desk Privacy Protection Guidelines

These Guidelines relate to personal information data held on the Computing and Communications Services (“CCS”) Help Desk incident management system. As part of Ryerson University, employees who use this system have legal obligations to protect this type of information from unauthorized use or disclosure. These Guidelines apply to all tickets within the CCS Help Desk incident management system.

The Incident Management System

Collection, Use, Storage, and Sharing of Personal Information in the Ticketing System

Call Recording