Resources - CCS

Frequently Asked Questions About Labs

1. When are the Academic Computing labs open?
2. Who can use the labs?
3. How do I log on?
4. How do I log off?
5. I forgot my password.
6. How do I change my password?
7. What software is available in the labs?
8. What can I ask the KHW71 Academic Computing Lab Advisors?
9. Are food and drink allowed in the Academic Computing labs?
10. I want to talk about the Academic Computing labs. Who will listen to me?

When are the Academic Computing labs open?

Lab hours vary throughout the year. Normal hours for KHW71 during the academic year are Monday to Friday, 8:00 a.m. to midnight, Saturday, 9:00 a.m. to 5:00 p.m., and Sunday 10:00 a.m. to 8:00 p.m. Towards the end of the Fall and Winter terms, KHW71 begins to stay open 24 hours/day. The hours are available on the web at: http://www.ryerson.ca/ccs/resources/labs/hours/.

Who can use the labs?

All Ryerson students, faculty and staff can use the labs. To use the general Academic Computing labs you need an active my.ryerson account. For more information on obtaining a my.ryerson account see Activating your Ryerson online identity.

How do I log on?

Use your my.ryerson user name in the User name field and your password in the Password field. Domain field should be already populated with “AC” and does not need to be changed.

How do I log off?

When you are finished using one of the lab workstations, you must log off. This prevents other people from using your account. To log out, click on the Log Off icon of the Start menu.

I forgot my password.

Speak to an Advisor in the KHW71 lab or at the library reference desk located on the 2nd floor of the Library. Bring valid photo ID, preferably your Ryerson Student ID card. Password changes may take an hour to take effect.

How do I change my password?

Change your account passwords often for security. To change your password see the section on changing your my.ryerson password.

What software is available in the labs?

For a complete list of software available in each of the Academic Computing labs see the software lists available in the Academic Computing Labs.

What can I ask the KHW71 Academic Computing Lab Advisors?

Advisors typically provide:

• help starting and quitting applications
• assistance in printing
• help with problems opening and saving data files
• troubleshooting problems with workstation hardware and operating systems
• referencing available documentation including: manuals, on-line help where available, and other printed help materials

Advisors will not do academic work or provide "how-to" assistance with all applications. If an advisor has time, or knows the application, he or she may provide some application support. Your application "how-to" questions will not regularly be answered. Advisors will not answer questions regarding assignments or projects. Please refer these to your professor, teaching assistant, or department.

Are food and drink allowed in the Academic Computing labs?

CCS allows food and drink in the KHW71, KHW71F, KHW71A, KHW71B, KHW71C, KHW377, KHW379 labs, but with certain restrictions. Cold, 'finger' food and bagged lunches can be eaten in them, but please consume hot food that emits odors elsewhere. Respect others by disposing of waste and recycling in the appropriate bins. Users may be asked to leave if they do not adhere to these policies.

I want to talk about the Academic Computing labs. Who will listen to me?

Inquiries about Academic Computing labs should be submitted to help@ryerson.ca. You can also contact Jim Buchanan at jbuchanan@ryerson.ca or at ext. 4136.