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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table bellow for the particular system/application. 

Application / Service

Reoccurring  Maintenance

Scheduled maintenance
Scheduled Maintenance
(04/19/2017 to 04/26/2017)


Application/Service

Alfresco (choose.ryerson applicant portal)

DRecurring Maintenance

Daily 4 a.m. - 5 a.m.

No scheduled maintenance


Application/Service

CFAPS

Recurring Maintenance

Last Friday of each month 6 a.m. - 8 a.m.

Scheduled maintenance

Friday April 21, 2017 6:00 AM to 7:00 AM
Migrate CFAPS department share for CCS.  CCS Users will have to restart their PC to regain access to their drive.


Application/Service

Citrix

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

CQ5

Recurring Maintenance

N/A

Scheduled maintenance

Saturday April 22, 2017  8:00 AM to 1:00 PM
CQ CMS production Database maintenance. (RFC-71)


Application/Service

eHR

Recurring Maintenance

Daily 1:05 - 1:30 a.m.

No scheduled maintenance


Learning Management System

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Magic

Recurring Maintenance

Every Sunday 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m.

No scheduled maintenance


Application/Service

my.ryerson portal

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

Scheduled maintenance

Friday April 21, 2017 6:00 AM to 6:30 AM
Add D2L new look preview link to my.ryerson. (RFC-78)


Application/Service

OGF

Recurring Maintenance

Daily 10:45 p.m. - 1:05 a.m.

No scheduled maintenance


Application/Service

OneCard

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RAMSS

Recurring Maintenance

Daily midnight - 1:30 a.m.

No scheduled maintenance


Application/Service

RMail

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

RMS, Account activation and Self Service

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

Scheduled maintenance

Friday April 21, 2017 7:00 AM to 8:00 AM
Release RMS 6.1.3: Update student role end date logic; add pagination to Self Serve Manage Shells search results. (RFC-83)


Application/Service

RU-VPN

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

Virtual Applications

Recurring Maintenance

Daily 2:30 a.m. - 3 a.m.

No scheduled maintenance

 

Additional Scheduled Changes

  • Friday April 21, 2017 5:00 AM to 6:30 AM
    Upgrade the JRE on CFTEST1 due to a vulnerability in our current version of Java.
    Upgrade Java (jre) from 1.7.0_45 to 1.8.0_121
  • Upgrade Java (jre) from 1.7.0_45 to 1.8.0_121Friday April 21, 2017 6:00 AM to 7:00 AM
    Security will be relocating the Fortinet 800 Firewall from DC2 to DC3.  This provides a firewall service between Alfresco and the ADMN AD servers. Authentication to Alfresco will not be available during this time.
  • Friday April 21, 2017 7:30 AM to 8:00 AM
    Replace blog.ryerson.ca production web server. (RFC-66)
  • Friday April 21, 2017 7:45 AM to 8:00 AM
    Remove relative dates from JIRA ("today", "yesterday", etc...) so it always uses absolute dates. (RFC-82)
  • Sunday, April 23, 8:00 AM - 10:00 AM
    RUFIS Database performance patch
    Apply Database Patch to resolve performance issues in some RUFIS Functions. (RFC-75)
  • Monday, April 24, 8:00 AM Monday May 8 - 5:00 PM
    Upgrade vsphere 5.5 to vsphere 6.5
    vc-dc2 will not be available during for VM console access
    Upgrade ab48esx-21-30 from ESXi v5.5 to v6.5
    (RFC-79)

 

Future/Pending Changes

  • Thursday April 27, 2:30 PM to Friday May 6  2:30 PM
    Upgrade TSM Server from Version 7.1 to Version 8.1 on Bus21, BUS11, Buproxy, Buproxy2 and Buproxy-np. (RFC-81)
  • Thursday June 22, 2017 6:00 AM to 6:15 AM
    We will turn on the D2L Brightspace daylight interface, a responsive design interface which will make it better to view D2L courses on a variety of devices. The change details on how this may impact users can be found on this webpage: http://www.ryerson.ca/courses/about/daylight/
    (RFC-80)

 

Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

 

 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


More iconMore help options

 

CCS SERVICE ALERTS