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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table bellow for the particular system/application. 

Application / Service

Reoccurring  Maintenance

Scheduled maintenance
Scheduled Maintenance
(12/13/2017 to 12/20/2017)


Application/Service

Adobe AEM (CQ)

Recurring Maintenance

Every Thursday from 6 a.m. - 8:30 a.m.

scheduled maintenance

Thursday, December 14, 6:00 AM to 9:00 AM

Applying assorted fixes and features to CQ production server. (RFC-359)
User Impact
: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.


Application/Service

Alfresco (choose.ryerson applicant portal)

DRecurring Maintenance

Daily 4 a.m. - 5 a.m.

No scheduled maintenance


Application/Service

CFAPS

Recurring Maintenance

Last Friday of each month 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Citrix

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

eHR

Recurring Maintenance

Daily 1:05 a.m. - 1:30 a.m.

No scheduled maintenance


Learning Management System

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Magic

Recurring Maintenance

Every Sunday 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m.

No scheduled maintenance


Application/Service

my.ryerson portal

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Friday, December 15, 6:00 AM to 7:00 AM

Changing my.ryerson.ca links to reflect https: change. (RFC-339)
User Impact
: Access to my.ryerson portal will be intermittent during this period.

Friday, December 15, 6:00 AM to 6:30 AM

Adding new message for co-op students in portlet on my.ryerson portal. (RFC-366)
User Impact
: Access to my.ryerson portal will be intermittent during this period.


Application/Service

OGF

Recurring Maintenance

Daily 10:45 p.m. - 1:05 a.m.

No scheduled maintenance


Application/Service

OneCard

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RAMSS

Recurring Maintenance

Daily midnight - 1:30 a.m.

No scheduled maintenance


Application/Service

RMail

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

RMS, Account activation and Self Service

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Friday, December 15, 6:00 AM to 6:30 AM

Releasing a new version of RMS with shell enrollment form improvements. (RFC-368)
User Impact
: Access to activation, self-serve and administration will be intermittent.


Application/Service

RU-VPN

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

Virtual Applications

Recurring Maintenance

Daily 2:30 a.m. - 3 a.m.

No scheduled maintenance

 

Additional Scheduled Changes

  • Wednesday, December 13, 4:30 PM to 5:30 PM
    Promoting new telephone CCS forms to www.ryerson.ca/ccs/contact/forms/ production server. (RFC-365)
    User Impact
    : All applications on production application server will be unavailable during this time.
  • Thursday, December 14, 6:00 AM to 9:00 AM
    Performing pre-tasks for enabling https: on ryerson.ca
    - Update DNS entry for ask.ryerson.ca . (RFC-336)
    - Run script to automatically change links. (RFC-337)
    - Install two packages related to https change. (RFC-338)
    User Impact
    : CQ Author will be unavailable between 6-9 am. Users will be communicated to via multiple channels. www.ryerson.ca will not be affected.
  • Thursday, December 14, 9:00 AM to December 18, 5:00 PM
    Commissioning a new 100 K UPS in DC1 production. (RFC-358)

    User Impact
    : No impact.
  • Thursday, December 14, 10:00 AM to 11:00 AM
    Creating a new coldfusion site for Student Health and Wellness on instance. (RFC-362)

    User Impact
    : No impact.
  • Friday, December 15, 7:00 AM to 8:00 AM
    Decommissioning of Google Mini appliance. (RFC-360)
    User Impact
    : No impact.
  • Friday, December 15, 7:30 AM to 7:45 AM
    Removing external DNS servers from Reverse mapping zones. (RFC-361)
    User Impact
    : None expected.
  • Friday, December 15, 7:45 AM to 8:00 AM
    Adding new configuration to mail supporting new top-level domains. (RFC-356)
    User Impact
    : Users may experience connection errors for 5 minutes during this time while trying to send or receive email.
  • Friday, December 15, 8:30 AM to 9:00 AM
    Pushing the new computer management agent to CCS computers (Windows, Linux, and Mac). (RFC-364)
    User Impact
    : None expected.
  • Friday, December 15, 10:30 AM to 10:45 AM
    Routing incoming email (for selected users) through the filter. (RFC-369)
    User Impact
    : None expected.
  • Friday, December 15, 6:00 PM to 11:59 PM
    Upgrading firmware on storage array. (RFC-329)
    User Impact
    : None expected due to redundancy.
  • Sunday, December 17, 9:00 AM to 9:30 AM
    Installing new license file for Papercut to add additional licensed printers. (RFC-367)
    User Impact
    : Student printing will not be available.

 

Future/Pending Changes

  • Friday, December 22, 6:00 AM to 6:15 AM
    Shutting down Spark - instant messaging service. (RFC-370).
    User Impact
    : Spark will no longer be available for use.

 

Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.

 

 

 

CONTACT CCS

Students

Phone icon416-979-5000 ext. 6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone icon416-979-5000 ext. 6806

Email iconhelp@ryerson.ca


Media Services Icon  Media Services ext. 4444


More iconMore help options

 

CCS SERVICE ALERTS