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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table bellow for the particular system/application. 

Application / Service

Reoccurring  Maintenance

Scheduled maintenance
Scheduled Maintenance
(09/28/2016 to 10/05/2016)


Application/Service

Alfresco (choose.ryerson applicant portal)

DRecurring Maintenance

Daily 4 a.m. - 5 a.m.

No scheduled maintenance


Application/Service

CFAPS

Recurring Maintenance

Last Friday of each month 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Citrix

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

CQ5

Recurring Maintenance

N/A

scheduled maintenance

  • Thursday, September 29, 2016 from 6:30 a.m. to 8 a.m.
    CQ system maintenance which will include installing indexes to improve performance on AUTHOR servers and installing supporting code in AUTHOR and PUBLISH servers.
  • Thursday, September 29, 2016 from 2 p.m. to 3 p.m.
    Patch CQ test systems. Users will not be able to access CQ test system. 
  • Saturday, October 1, 2016 from 6:30 a.m. to 8 a.m.
    CQ system maintenance which will include installing dashboard and pushing content parse over the weekend.

Application/Service

eHR

Recurring Maintenance

Daily 1:05 - 1:30 a.m.

No scheduled maintenance

  • Saturday, October 1, 2016 from 7 a.m. to 10 p.m.
    Patch HR systems. eHR will not be available during this time frame.

Learning Management System

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Magic

Recurring Maintenance

Every Sunday 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m.

No scheduled maintenance


Application/Service

my.ryerson portal

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

OGF

Recurring Maintenance

Daily 10:45 p.m. - 1:05 a.m.

No scheduled maintenance


Application/Service

OneCard

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RAMSS

Recurring Maintenance

Daily midnight - 1:30 a.m.

No scheduled maintenance


Application/Service

RMail

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

RMS, Account activation and Self Service

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

Scheduled maintenance

  • Thursday, September 29, 2016 from 7:30 a.m. to 9:30 a.m.
    Update code for RMS – AD sync to support dynamic RMS groups.
  • Friday, September 30, 2016 from 6 a.m. to 6:30 a.m.
    Release patch 3 to RMS 6.0.1. Which will include allowing instructors to manage additional D2L shell members via Self Service. Access to Account Activation, RMS Admin and Self Service will be intermittent during this time frame.

Application/Service

RU-VPN

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

Virtual Applications

Recurring Maintenance

Daily 2:30 a.m. - 3 a.m.

No scheduled maintenance

 

Additional Scheduled Changes

  • Weekdays starting on Monday, August 31, 2015 from 6 a.m. until 8 a.m. - in progress
    Network switches and switch stacks will be upgraded on a continual basis throughout the Ryerson Campus.  Areas affected will be notified of outages in advance of commencement of work.
  • Tuesday, August 16, 2016 until completed - in progress
    Activate a Windows 2012R2 server as a Print Server for ADMIN to replace the current Windows 2003 Print Server and migrate queues/printers to the new server.
  • Wednesday, September 28, 2016 from 6 p.m. to 7 p.m.
    Change Openfire (Spark) to new servers (application and DB).
  • Thursday, September 29, 2016 from 8 a.m. to 12 noon
    Migrate non production Kofax fax software to the new hardware server and install Markview/Kofax fax software. All Markview fax services on non production instances will not be available during this time frame.
  • Thursday, September 29, 2016 from 10 a.m. to 12 noon
    Patch Blackboard servers. Users will not be able to access Blackboard during this time frame. 
  • Thursday, September 29, 2016 from 10 a.m. to 10:10 a.m.
    Add filter rules to move messages flagged as spam by Ryerson internal systems to the Gmail Spam folder. 
  • Thursday, September 29, 2016 at 12 noon
    Power off VM Rscan servers. 
  • Thursday, September 29, 2016 at 1 p.m.
    Power off an old felix server.
  • Friday, September 30, 2016 from 10 a.m. to 2 p.m.
    Move SC8000-DC2-02, storage array from Rack C11 to C12 for future upgrade.
  • Friday, September 30, 2016 from 9 a.m. to 11 a.m.
    Update Blackboard transaction system test version from 3.12.8.2 to 3.12.9. The Papercut test environment will not be available during this time frame.
  • Friday, September 30, 2016 from 11 a.m. to 12 noon
    Apply linux patches to foam server. torontosoundmap.com will not be available during this time frame.
  • Friday, September 30, 2016 from 11 a.m. to 12 noon
    Apply linux patches to soundmap server. 
  • Friday, September 30, 2016 from 12 noon to 12:20 p.m.
    Move CE file server on  a private subnet.
  • Friday, September 30, 2016 from 2 p.m. to 2:20 p.m.
    Decommission an old UPO server, recycle IP address and update firewall rules.
  • Tuesday, October 4, 2016 from 7:15 a.m. to 7:30 a.m.
    Join GroupWise archive server to RUAD domain and grant required RUAD accounts RDP privileges. Users will not be able to retrieve archived GroupWise emails.
  • Tuesday, October 4, 2016 from 2 p.m. to 3 p.m.
    Apply system updates to backup servers.
  • Wednesday, October 3, 2016 from 10 a.m. to 1 p.m.
    Upgrade Compliance Sheriff version 4.3 to version 5.0 on production server.  Compliance Sheriff will not be available during this time frame.

 

Future/Pending Changes

  • Thursday, October 6, 2016 from 9 p.m. to 10 p.m.
    Apply system updates on Google Apps production servers. Student timetable update process will be stopped during this time frame.
  • Friday, October 7, 2016 from 7 a.m. to 8 a.m.
    Apply falconstor patches to Falconstor storage appliance in DC1.
  • Friday, October 7, 2016 from 7 a.m. to 8 a.m.
    Disable quarantining of spam messages on sophos appliance. Spam messages will be delivered to the “Spam” folder on RMail and Gmail.
  • Sunday, October 16, 2016 from 7 a.m. to 7 p.m.
    Patch CS servers. RAMSS will not be available from 7 a.m. to 12 noon.
  • Friday, October 28, 2016 at 1 p.m.
    Decommission an old felix server.
  • Date TBD
    Add a dashboard to provide users reports and flag content issue.

Please email bhalilov@ryerson.ca to report completion, postponement or cancellation of any change. Click here for Previous Changes.

 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


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CCS SERVICE ALERTS