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CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
Application/ Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
Thursday, April 18, 6:00 a.m. to 8:00 a.m. Updating AEM Dev enviroment. User Impact: AEM Author Dev will not be available. Friday, April 19, 6:00 a.m. to 9:30 a.m. Updating AEM production enviroment. User Impact: AEM Author production will not be available. The www.torontomu.ca will not be affected. |
| Alfresco (choose.ryerson applicant portal) | Daily 4 a.m. - 5 a.m. |
|
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | Saturday, April 20, 12:00 a.m. to Monday, April 22, 1:00 a.m. Updating eHR. User Impact: eHR UAT environments (RPT/SUP) will be down during the outage. |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | |
| TMU-VPN | N/A |
|
| FIS | Daily 10:45 p.m. - 1:05 a.m. | |
| ServiceNow | N/A | |
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Thursday, April 18, 7:00 a.m. to 10:00 a.m.
Updating Autodesk licensing.
User Impact: None due to redundancy. - Thursday, April 18, 9:00 a.m. to 12:00 p.m.
Updating HR application server.
User Impact: No access to the following HR applications:
Learning Events Calendar (LEC), Award Nomination System (ANS), Case Tracking System (CTS), Central Document System (P&B), Calendar Notification System (CNS), Payroll Validator (PRV), TMU Compensation Estimator (RCE) - Friday, April 19, 6:30 a.m. to 7:00 a.m.
Updating Papercut license.
User Impact: Papercut will not be available. - Friday, April 19, 7:00 a.m. to 9:00 a.m. Deploying new TMU directory app.
User Impact: Access to the app will not be available during this period. - Monday, April 22, 9:00 a.m. to 9:30 a.m.
Updating Content7.
User Impact: RO office is aware. - Monday, April 22, 9:00 a.m. to 12:00 p.m.
Updating Registrar’s Office application server.
User Impact: ROdocs application will be down during this time.
- Saturday, April 27, 8:00 a.m. to 4:00 p.m.
Updating MyServiceHub servers.
User Impact: eHR Production will remain up and running. The non-production environments will be down briefly. - Sunday, April 28, 8:00 a.m. to 1:00 p.m.
Updating eHR.
User Impact: eHR Production will remain up and running. The non-production environments will be down briefly. - Monday, April 29, 10:00 a.m. to 12:00 a.m.
Updating SQL server.
User Impact: Housing Dept. won't be able to access Online Persona application during the outage. - Monday, May 6, 8:00 a.m. to 9:00 a.m.
Updating Cold Fusion.
User Impact: During the last half hour applications at *.cf.torontomu.ca will be unavailable. - Thursday, May 9, 12:00 a.m. to Monday, May 13, 1:00 a.m.
Upgrading eHR system.
User Impact:eHR production all related functions will be down on May 12th only. - Saturday, June 1, 8:00 a.m. to 8:00 p.m.
Updating eHR.
User Impact: eHR Production will be down from 8:00 am to 1:00 pm. The non-production environments will be down briefly. - Sunday, June 9, 8:00 a.m. to 4 p.m.
Updating MyServiceHub.
User Impact: MyServiceHub Production will be down from 8:00 am to 1:00 pm. All non-production environments will be down briefly during the outage.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
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