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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table bellow for the particular system/application.

Application / Service

Reoccurring  Maintenance

Scheduled maintenance
Scheduled Maintenance
(06/22/2016 to 06/29/2016)


Application/Service

Alfresco (choose.ryerson applicant portal)

DRecurring Maintenance

Daily 4 a.m. - 5 a.m.

No scheduled maintenance


Application/Service

CFAPS

Recurring Maintenance

Last Friday of each month 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Citrix

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

CQ5

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

eHR

Recurring Maintenance

Daily 1:05 - 1:30 a.m.

scheduled maintenance

Friday, June 24, 2016 from 6:30 a.m. to 8 a.m.
Migrate tor1c11a/tor1c11b top-of-rack switches to the new 40G DC cores and upgrade of switch code. This is a priority upgrade to correct issues with the switch rebooting. There will be approximately a 1 minute outage for the servers in the M1000-dc1-11 and M1000-dc1-12 Dell chassis.
uPortal, RAMSS, eHR, OGF, RMail, Ryerson web site (www), CAS and all CAS-ified applications may be impacted with this change.
The following servers will be impacted:  
hrweb1.prodint
acfs-05
hrweb2.prodint
hrapp1.prodint
hrapp2.prodint
hrbatch1.prodint
hrdb1.prodint
ogfweb.prodint
ogfapp.prodint
oracollab.prodint
nms-hub.prodint
cqpub1.prodint
cqpub2.prodint
csapp1.prodint
csapp2.prodint
csweb1.prodint
csbatch1.prodint
csapp3.prodint
csapp4.prodint
csweb2.prodint
csweb3.prodint
csdb1.prodint
rmsdb.prodint
cwdb-dg.prodint
ms1.prodint
ms2.prodint
ms3.prodint
ms4.prodint


Learning Management System

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Magic

Recurring Maintenance

Every Sunday 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m.

No scheduled maintenance


Application/Service

my.ryerson portal

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

OGF

Recurring Maintenance

Daily 10:45 p.m. - 1:05 a.m.

scheduled maintenance

Friday, June 24, 2016 from 6:30 a.m. to 8 a.m.
Migrate tor1c11a/tor1c11b top-of-rack switches to the new 40G DC cores and upgrade of switch code. This is a priority upgrade to correct issues with the switch rebooting. There will be approximately a 1 minute outage for the servers in the M1000-dc1-11 and M1000-dc1-12 Dell chassis.
uPortal, RAMSS, eHR, OGF, RMail, Ryerson web site (www), CAS and all CAS-ified applications may be impacted with this change.
The following servers will be impacted:  
hrweb1.prodint
acfs-05
hrweb2.prodint
hrapp1.prodint
hrapp2.prodint
hrbatch1.prodint
hrdb1.prodint
ogfweb.prodint
ogfapp.prodint
oracollab.prodint
nms-hub.prodint
cqpub1.prodint
cqpub2.prodint
csapp1.prodint
csapp2.prodint
csweb1.prodint
csbatch1.prodint
csapp3.prodint
csapp4.prodint
csweb2.prodint
csweb3.prodint
csdb1.prodint
rmsdb.prodint
cwdb-dg.prodint
ms1.prodint
ms2.prodint
ms3.prodint
ms4.prodint


Application/Service

OneCard

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RAMSS

Recurring Maintenance

Daily midnight - 1:30 a.m.

scheduled maintenance

Friday, June 24, 2016 from 6:30 a.m. to 8 a.m.
Migrate tor1c11a/tor1c11b top-of-rack switches to the new 40G DC cores and upgrade of switch code. This is a priority upgrade to correct issues with the switch rebooting. There will be approximately a 1 minute outage for the servers in the M1000-dc1-11 and M1000-dc1-12 Dell chassis.
uPortal, RAMSS, eHR, OGF, RMail, Ryerson web site (www), CAS and all CAS-ified applications may be impacted with this change.
The following servers will be impacted:  
hrweb1.prodint
acfs-05
hrweb2.prodint
hrapp1.prodint
hrapp2.prodint
hrbatch1.prodint
hrdb1.prodint
ogfweb.prodint
ogfapp.prodint
oracollab.prodint
nms-hub.prodint
cqpub1.prodint
cqpub2.prodint
csapp1.prodint
csapp2.prodint
csweb1.prodint
csbatch1.prodint
csapp3.prodint
csapp4.prodint
csweb2.prodint
csweb3.prodint
csdb1.prodint
rmsdb.prodint
cwdb-dg.prodint
ms1.prodint
ms2.prodint
ms3.prodint
ms4.prodint


Application/Service

RMail

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Friday, June 24, 2016 from 6:30 a.m. to 8 a.m.
Migrate tor1c11a/tor1c11b top-of-rack switches to the new 40G DC cores and upgrade of switch code. This is a priority upgrade to correct issues with the switch rebooting. There will be approximately a 1 minute outage for the servers in the M1000-dc1-11 and M1000-dc1-12 Dell chassis.
uPortal, RAMSS, eHR, OGF, RMail, Ryerson web site (www), CAS and all CAS-ified applications may be impacted with this change.
The following servers will be impacted:  
hrweb1.prodint
acfs-05
hrweb2.prodint
hrapp1.prodint
hrapp2.prodint
hrbatch1.prodint
hrdb1.prodint
ogfweb.prodint
ogfapp.prodint
oracollab.prodint
nms-hub.prodint
cqpub1.prodint
cqpub2.prodint
csapp1.prodint
csapp2.prodint
csweb1.prodint
csbatch1.prodint
csapp3.prodint
csapp4.prodint
csweb2.prodint
csweb3.prodint
csdb1.prodint
rmsdb.prodint
cwdb-dg.prodint
ms1.prodint
ms2.prodint
ms3.prodint
ms4.prodint


Application/Service

RMS, Account activation and Self Service

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Friday, June 24, 2016 from 6 a.m. to 7 a.m.
Release RMS 5.4.2 Patch 2 which will include the following features: allow users with Administrator role in RMS to setup two-factor authentication; improve D2L shell section deletions, data validation in HR web services provided for employee provisioning, and Google Global Resource provisioning.  Access to Account Activation, Self Service and RMS Administration will be intermittent during this time frame.


Application/Service

Rocket

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RU-VPN

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

Virtual Applications

Recurring Maintenance

Daily 2:30 a.m. - 3 a.m.

No scheduled maintenance

 

Additional Scheduled Changes

  • Friday, June 26, 2015 between 6 a.m. and 8 a.m. until completed - in progress
    VRF1 (admin), VRF2 (acad), VRF3 (departmental feeds) point-to-point connections will be moved from public IP space to private IPs. The change will be performed on all VRF enabled core/distribution/edge Avaya 8800s. No outage is expected.
  • Weekdays starting on Monday, August 31, 2015 from 6 a.m. until 8 a.m. - in progress
    Network switches and switch stacks will be upgraded on a continual basis throughout the Ryerson Campus.  Areas affected will be notified of outages in advance of commencement of work.
  • Friday, June 17, 2016 to Friday, June 25, 2016 - in progress
    Re-patch 10G data network to new Avaya switches in DC2 for all ESX servers, Bus21, and ISPve2.
  • Thursday June 23, 2016  from 7 a.m. to 8 a.m.
    Arbor DDoS appliance will be put in active mode inline from internet.
  • Friday, June 24, 2016, from 5 a.m. to 6 a.m.
    Create new Coldfusion instance (EV1). The following applications will be unavailable during this change cf.hr.cf.ryerson.ca/*, cf.lib.cf.ryerson.ca/*, cf.ors.cf.ryerson.ca/*.
  • Friday, June 24, 2016 from 6 a.m. to 7 a.m.
    Add new "Teaching Assignment" link to the list of applications available under my.ryerson “Apps” tab. No outage is expected.
  • Friday, June 24, 2016 from 6 a.m. to 8 a.m.
    Failover DC1 Firewall and DC1 F5 to their peers in DC2. This is needed for the migration of DC1 Firewall and DC1 F5 to the new 40G DC cores. Outage is not expected, but some of the long lived connections, like ssh, will get disconnected.
  • Friday, June 24, 2016 from 6 a.m. to 8 a.m.
    Migrate 141.117.19.0/24 Network from VRF0 (Perimeter Firewall) to VRF2 (Academic Firewall). There will be five minute interruption to devices/users in this network on east side of campus. 
  • Friday, June 24, 2016 from 6 a.m. to 7 a.m.
    Network Stack software upgrade to fix local password issues (no local auth when radius is unavailable). There will be five minute interruption to devices/users attached to these switches.
    ab50-a3 - outages for CCS users north of bathrooms, PODB users/devices/WiFi.
    ab50-a5 - outages for CCS users north of bathrooms, PODB users/devices/WiFi.
    rbb1006-2 - outages for TRS WiFi northeast quadrant 1st floor.
  • Friday, June 24, 2016 from 6 a.m. to 7 a.m.
    Migration of Aruba Wireless Controllers from WDS1 and WDS2 8600 Switches to New VSP7254 Aggregation switches. Wireless Access Points will re-home to backup controller and then back to primary controller as links are moved.this change may cause momentary interruption to wireless.
  • Saturday, June 25, 2016 from 3 p.m. to 9 p.m.
    Upgrade firmware of iSCSI switches and configure ISL to connect iSCSI switches in DC1.
  • Sunday, June 26, 2016 from 1 a.m. to 7 a.m.
    D2L system maintenance. D2L may not be available during this time frame.

 

Future/Pending Changes

Please email bhalilov@ryerson.ca to report completion, postponement or cancellation of any change. Click here for Previous Changes.

 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


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CCS SERVICE ALERTS