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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table bellow for the particular system/application. 

Application / Service

Reoccurring  Maintenance

Scheduled maintenance
Scheduled Maintenance
(10/11/2017 to 10/18/2017)


Application/Service

Adobe AEM (CQ)

Recurring Maintenance

Every Thursday from 6 a.m. - 8:30 a.m.

scheduled maintenance

Friday, October 13, 7:00 AM to 8:00 AM

Enabling https on www.ryerson.ca. (RFC-285)
User Impact: None expected.

Saturday, October 14, 8:00 AM to 1:00 PM

Performing CQ CMS production monthly database maintenance. (RFC-269)
User Impact: None expected.


Application/Service

Alfresco (choose.ryerson applicant portal)

DRecurring Maintenance

Daily 4 a.m. - 5 a.m.

No scheduled maintenance


Application/Service

CFAPS

Recurring Maintenance

Last Friday of each month 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Citrix

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

eHR

Recurring Maintenance

Daily 1:05 a.m. - 1:30 a.m.

No scheduled maintenance


Learning Management System

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Magic

Recurring Maintenance

Every Sunday 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m.

No scheduled maintenance


Application/Service

my.ryerson portal

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Wednesday, October 11, 7:00 PM to 7:30 PM

Remove nolij link from my.ryerson Apps tab. (RFC-257)
User Impact: None expected.

Saturday, October 14, 6:00 PM to 11:30 PM

Releasing RMS 7.0 (RFC-273)
User Impact:

  1. RMS applications will be unavailable from 6:00pm - 10:30pm.
  2. CAS, uPortal and RU-VPN2 will be unavailable 10:00pm - 10:15pm.
  3. Access may be intermittent from 10:30pm - 11:30pm. 

Saturday, October 14, 10:00 PM to 11:00 PM

Updating CAS and my.ryerson portal for RMS 7.0 release. (RFC-272)
User Impact: There will be no access to my.ryerson Portal, CAS, Google Apps and other apps that use CAS authentication.

Monday, October 16, 10:00 AM to 10:15 AM

Adding Content 7 link to my.ryerson Apps tab. (RFC-267)
User Impact: None expected.


Application/Service

OGF

Recurring Maintenance

Daily 10:45 p.m. - 1:05 a.m.

No scheduled maintenance


Application/Service

OneCard

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RAMSS

Recurring Maintenance

Daily midnight - 1:30 a.m.

No scheduled maintenance


Application/Service

RMail

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

RMS, Account activation and Self Service

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Saturday, October 14, 6:00 PM to 11:30 PM

Releasing RMS 7.0 (RFC-273)
User Impact:

  1. RMS applications will be unavailable from 6:00pm - 10:30pm.
  2. CAS, uPortal and RU-VPN2 will be unavailable 10:00pm - 10:15pm.
  3. Access may be intermittent from 10:30pm - 11:30pm. 

Application/Service

RU-VPN

Recurring Maintenance

N/A

scheduled maintenance

Saturday, October 14, 6:00 PM to 11:30 PM

Releasing RMS 7.0 (RFC-273)
User Impact:

  1. RMS applications will be unavailable from 6:00pm - 10:30pm.
  2. CAS, uPortal and RU-VPN2 will be unavailable 10:00pm - 10:15pm.
  3. Access may be intermittent from 10:30pm - 11:30pm. 

Application/Service

Virtual Applications

Recurring Maintenance

Daily 2:30 a.m. - 3 a.m.

No scheduled maintenance

 

Additional Scheduled Changes

  • Friday, July 28, 6:00 AM to Tuesday, October 31, 10:00 AM - in progress
    Migrating several VIPs and subnets from internal SP to the external SP and the routing for the subnets will be moved to the SP virtual system.
    User Impact: None expected.
  • Thursday, September 28, 9:00 AM to October 13, 2:00 PM - in progress
    Replacing UPS in DC2. (RFC-262)
    User Impact: No outage due to dual power source.
  • Thursday, October 12, 8:00 PM to 8:30 PM
    Applying the script to network appliance to fix the nightly reboot issue. (RFC-283)
    User Impact: None expected.
  • Friday, October 13, 6:00 AM to 6:30 AM
    Updating cybersecurity awareness popup for week 3. (RFC-281)
    User Impact: Access to my.ryerson portal maybe intermittent.
  • Friday, October 13, 7:00 AM to 8:00 AM
    Applying critical security update on Ryecast server. (RFC-281)
    User Impact: During the update, the website will be available but users will not be able to playback on-demand videos.
  • Friday, October 13, 8:00 AM to 10:00 AM
    Updating timeout setting on appliance in non-production environment. (RFC-284)
    User Impact: None expected.
  • Friday, October 13, 8:30 AM to 12:30 PM
    Moving the HR Job Evaluation database server. The application installed on each machine will need to be re-installed.  (RFC-280)
    User Impact: All application users will not be able to access the system during this period.
  • Sunday, October 15, 8:00 PM to 10:00 PM and October 22, 8:00 PM to 10:00 PM
    Conducting a simulated network test to verify network appliance on subnets
    User Impact: There may be intermittent network access.
  • Monday, October 16, 10:00 AM to 11:00 AM
    Decommissioning old CE virtual machines. (RFC-274)
    User Impact: None.
  • Tuesday, October 17, 10:30 AM to 11:30 AM
    Decommissioning unused CE servers. (RFC-279)
    User Impact: None.

 

Future/Pending Changes

  • Friday, October 20, 9:00 AM to Sunday, October 22, 9:00 PM
    Upgrading the operating system on Campus Solutions staging servers. (RFC-253)
    User Impact: None expected.
  • Thursday, January 11, 10:00 AM to 11:00 AM
    Decommissioning old ryecast servers. (RFC-227)
    User Impact: None expected.

 

Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.

 

 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


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