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Lost/Stolen Devices

Just like losing your wallet or purse, losing your device is as important and immediate measures must be taken in order to reduce the impact of such a loss.

You can increase the chances of a lost device being returned to you by labeling the mobile device with a sticker or text on the screen identifying you as the legitimate owner of the device. This information could be a name, an address, a home/work phone number or a combination of these so that if your lost device is recovered, someone will be able to contact you to arrange for the return of your device. This message may be displayed on the screen even while locked so that you can provide contact information without someone accessing your device in order to find it. If you are able to make such an arrangement, remember to keep personal safety in mind by selecting a brightly-lit, public and highly-populated area. Also, storing identifying device information such as device make, model, serial number, and Wi-Fi MAC address in a separate location so that in the event of loss or theft this information will help match a recovered device to you.

Lost/stolen devices should be reported to Campus Security, as they will open a record noting the circumstances of the loss/theft such as location, time, and appearance of the mobile device. They may offer helpful resources or assist in locating or recovering the device.

Campus Security location and contact information:

Campus Security
Campus Planning & Facilities (CPF) Building
111 Bond St., 1st floor, open 24 hours
Phone: (416) 979-5040
Email: security@ryerson.ca

Any additional device information you can provide to Campus Security will help. If you regularly access online services including your Ryerson account from your mobile device, consider changing your passwords to these services as a precaution to prevent compromise of these accounts should someone attempt to access them from your lost/stolen mobile device.

Important note for Ryerson staff and faculty – Privacy risks due to loss/theft:

Loss or theft of a mobile device or storage media (e.g. flash disk) reported to Campus Security will involve a discussion to determine if the loss or theft presents a privacy risk to the University. Loss or theft of devices or storage media containing personally-identifiable information in non-encrypted format must be reported to the University’s Information and Privacy coordinator at fippa@ryerson.ca as a potential privacy breach in accordance with the University’s Information Protection and Access Policy pursuant to Ontario Freedom of Information and Protection of Privacy Act (FIPPA) legislation.

A loss or theft should also be reported to the local law enforcement agency such as the police to report a lost or stolen device. A police record could assist in relating a recovered device to you. Additionally, contact your phone carrier. They certainly deal with these issues regularly and may be able to track if anyone has used your device after it was reported lost or stolen. They may also block the device if they are unsuccessful in assisting with the recovery of the device.

Furthermore, there are resources that can be used in an attempt to locate the missing device. Your carrier may offer some of these services in conjunction with reporting a lost/stolen mobile device and may include locating, blocking, or remotely wiping a mobile device, but available services may require installing an application on the mobile device for these to be available, that is, and application may need to be installed beforehand as a precaution to loss/theft.

Here are some resources available that can help you if your device goes missing:

Microsoft Windows Phone

Apple iPhone

Google Android

RIM BlackBerry

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


More iconMore help options

 

CCS SERVICE ALERTS