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Two-factor Authentication: Frequently Asked Questions

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How do I find my one-time verification code?

On mobile phones and tablets

Open the Google Authenticator app that you previously installed on your mobile device to retrieve a one-time verification code.

One-time verification code generator

Turn on the device and use the one-time verification code it displays. The device will turn itself off once the code has expired.

Isn't it a nuisance to get my phone and type in the code every time I log in?

If you’re using a computer you control (as opposed to someone else’s computer or a shared machine), you can tell our authentication service to not ask again for 30 days. Look for and select the “I trust this browser on this device” check box before you enter your one-time verification code.

How does "trust this browser" work?

This feature uses a cookie to remember your device. The cookie itself does not contain any information about you or the device you are using. Instead, it verifies that you are using a device you have previously registered.

Remember to only use this feature for browsers on devices that are not shared with other people such as your personal office workstation, personal laptop or mobile device.

Adding trusted browsers

You can add your browser to the trusted list by selecting "I trust this browser on this device. Don't ask for codes again" when entering a verification code.

Removing trusted browsers from your list

To remove devices from your set of trusted devices:

  • Delete all browser cookies from your device, or
  • Log into my.ryerson.ca. Select Self Service > Personal Account > Security > Two-Factor Authentication > Revoke all Trusted Devices.

 

The "trust this browser" option is not working. What should I do?

If you are prompted to enter a verification code despite having selected “I trust this browser on this device. Don’t ask for codes again”, try the following solutions:

Make sure cookies are enabled on your browser.

The “trust this browser” option will not work if your browser does not have cookies enabled, is set to delete cookies after a certain period of time or is set to delete cookies every time you quit the browser.

Designate different browsers and devices as “trusted” browsers/devices one-by-one.

If you use different browsers or devices, each one needs to be designated as a trusted browser or device the first time you sign in on it. For example, trusting Chrome on your desktop does not automatically mean Chrome is trusted on your laptop or mobile device - you must select “I trust this browser on this device. Don’t ask for codes again.” for Chrome on every device you decide to sign in from.

Check if you’re browsing in incognito or privacy mode.

Incognito or private browsing windows can't access existing cookies from other browser sessions on your device, so it won’t know if you’ve previously designated the browser as trusted. If you want to utilize the “trust this browser” option, sign into CAS using a regular browsing window. 

What if my cell phone does not handle messaging, data or wifi?

Ryerson’s two-factor authentication system does not use text messaging, mobile data or wifi when you access the authenticator app. You’ll just need to set up the authenticator app and you’re good to go.

What if my cell phone runs out of power or my phone is stolen?

At the time of two-factor authentication setup, you can opt to receive a set of one-time backup codes that you can print and keep in your wallet. 

What if two-factor does not work with my POP or IMAP email software?

Some email clients support two-factor with IMAP. Check your email software to see if OAuth 2.0 is an option in your software’s IMAP configuration. If it isn’t, then use an application specific password - we call it a “Google token.” A Google token is more secure than your regular password.

Some email clients support two-factor with IMAP. Check your email software to see if OAuth 2.0 is an option in your software’s IMAP configuration. If it isn’t, then use an application-specific password, which is more secure than your regular password - we call it a Google token. For help setting this up, see our Getting a Google Token page. 

I am a Ryerson employee and do not have a smartphone, what can I do?

Ryerson employees can order a $30 one-time verification (OTV) device from Computing and Communications Services (CCS). In many cases departments will pay for the device. Check with your department first.

I am a Ryerson employee and do not plan to use my phone, what can I do?

Ryerson employees can order a $30 one-time verification (OTV) device from Computing and Communications Services (CCS). In many cases departments will pay for the device. Check with your department first.

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


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