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Mobile Devices

  1. Log in to the my.ryerson portal with your my.ryerson user name and password.
  2. Under the 'Self Service' module, click on Personal Account.
  1. Under 'Security' section click on Two-Factor Authentication.
  2. Under 'Two-Factor authentication is set up for' field you will see Revoke for the Mobile device option. You may want to revoke your device if you have either lost or replaced your mobile device or if you no longer wish to use Two-Factor Authentication.

    2-factor Authentication Update Screen

  3. Remove the verification code in Google Authenticator in your mobile device.

 

OTV Code Generator

  1. Log in to the my.ryerson portal with your my.ryerson user name and password.
  2. Under the 'Self Service' module, click on Personal Account.
  1. Under Security section click on Two-Factor Authentication.
  2. Under the heading ‘Two-factor authentication is set up for:’, click on the Revoke button beside 'One-Time Verification Code Generator' option.

    Revoke One-Time Verificaton Code Generator

  3. Next, you will get a confirmation screen.
  4. Now you can go and purchase another OTV code generator by following How to Get OTV CodeGenerator.


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All Trusted Devices/Browsers

  1. Log in to the my.ryerson portal with your my.ryerson user name and password.
  2. Under the 'Self Service' module, click on Personal Account.
  1. Under Security section, click on Two Factor Authentication.
  2. At the bottom of the screen, you will see Revoke all trusted browsers/devices button. You may want to click this button if you no longer wish to use Two-Factor Authentication.
  3. You can click on the tool tip (blue question mark icon) to get an expanded version with more details about trusted devices as shown:2-factor Authentication Update Screen2-factor Authentication Update Screen - tool tip expanded

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CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


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