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Step 1: Set up Device

As a first step to getting Two-Factor Authentication you will have to set up your device by downloading the Google Authenticator app for Android or iOS devices (Supported Devices). If you don't have a supported device, you will have to get a One Time Verification (OTV) Code Generator device. Choose one of the options applicable to you:

  • Setting up Google Authenticator on Supported Mobile Devices
    For a step-by-step guide to download, install, and setup Google Authenticator App, select the suitable option for your mobile device:
  • OTV Code Generator (Non-Supported Devices)
    If you don't have the supported mobile device, you will have to consider a One Time Verification (OTV) Code Generator device.

Step 2: Setup Two-Factor Authentication

  1. Log in to the my.ryerson portal with your my.ryerson user name and password.
  2. Under the 'Self Service' module, click on Personal Account.
  1. Under the 'Security' section, click on Two-Factor Authentication.
Mobile Devices
  1. Under 'Set up two-factor authentication for your account:' click on Mobile Device Set up:

    2-factor authentication setup
    (NOTE: You can click on the question mark Blue question mark icon Blue question mark icon to get an expanded screen that elaborates on two-factor authentication. There is a (read more) link within the same box to get more information.
    2-Factor Authentication summary screen
  2. Choose your mobile device option.Supported mobile devices

    (NOTE: If you do not have the required device, click the link Don't have the required mobile device? as shown in the image above to follow instructions or follow the OTV Code Generator Device page to get your two-factor authentication setup done.)

  3. Once a mobile device is clicked, the instructions specific to that mobile device will be shown next. For illustration purposes, only iOS (iPhone, iPod Touch, iPad) and Blackberry options are selected in the following two figures. The screen for Android is similar to iOS.

    (NOTE: If you already have downloaded and setup Google Authenticator on your mobile device, you can skip to section 'Now open and configure' on the screen otherwise please follow Step 1: Set up Device.)Installation Verification
    Figure: Screen for iOS and Android devices

    Installation Verification for Blackberry
    Figure: Screen for Blackberry devices

    1. Once the Quick Response Code (QRC) is scanned successfully (iOS and Android) or setup is done manually (Blackberry), you will see the time-sensitive, auto-refreshed, 6-digit number on your mobile device.
      6 digit Verification Code

      Note: please click the Can’t scan the Quick Response Code? link if your iOS and Android devices can't scan QRC. The section expands with instructions on manually setting up your mobile device. The secret key shown in the figure below is randomly generated.
      Error Help Screen

    2. You have the option to enforce two-factor authentication for either:
      • applications that require two-factor authentication:
        (only applications that require strong authentication, e.g. Research portal)
      • all applications:
        (every CASified application, as long as you are logged into CAS, you will only need to enter your two-factor authentication once)
      This option can be updated at any time. 

  4. Now, enter the 6 digit code from Google Authenticator or the secret key (if can't scan) in the text field 'Code: '

    Click Verify and Save to save your Two-Factor Authentication settings.

  5. Once the QR code is scanned or the secret key is manually entered correctly, you will get the confirmation screen.
    Successful Installation Screen
    By using the option Show/Generate Backup Codes, you can generate backup codes in the event you are not able to access your mobile device for any reason. These are one-time use randomly generated codes.
    Backup Verification Code

    At this point, you can click Generate New Backup Codes to generate a new set of codes, or click Back to return to the Two-Factor Authentication menu.

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OTV Code Generator
  1. Under Security section click on Two-Factor Authentication.Self Serve Section

  2. Next, you will see the Two-Factor Authentication screen. Click on the Setup button for 'One-Time Verification Code Generator' option as shown.

    Two-Factor Authentication Option for OTV
    NOTE: If your Mobile Device is already activated for two-factor authentication, you will have to Revoke it to be able to setup OTV Code Generator.

  3. The next page shows the Instructions for registering your assigned one-time verification code generator. You have the option to enforce two-factor authentication for either every CASified application (as long as you are logged into Ryerson’s Central Authentication Service (CAS), you will only need to enter your two-factor authentication once), or only applications that require strong authentication (e.g. Research portal) This option can be updated at any time. Apply the OTV code generator and go to the next step.Instructions for registering your assigned one-time verification code generator

  4. Turn on your OTV code generator and take note of the code shown. Do not mistake the serial number with the code (the serial number shown in these steps is used for illustration purposes only).

  5. Your device will show a code similar to the one below.One Time Code Generator

    Input your code received from the OTV code generator in the box for Code: and press Verify and Save.

  6. Once the OTV code is accepted, you will get a confirmation screen.Two-Factor Authentication Confirmation

  7. By using the option Show/Generate Backup Codes, you can generate backup codes in the event you are not able to access your OTV code generator for any reason. These are one-time use, randomly generated codes. Backup Verification Codes

  8. At this point, you can click "Generate New Backup Codes" to generate a new set of codes, or click Back to return to the Two-Factor Authentication menu.


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CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


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