Skip to main content

Videoconferencing (VC)

What is Videoconferencing?

Videoconferencing is a powerful multimedia tool that simultaneously captures and transfers video and audio between two (or more) locations. With videoconferencing you can conduct face-to-face meetings or job interviews, facilitate team collaboration, participate in a remote conference, or other events worldwide using dedicated high-quality video equipment that works across the Internet (IP based) or via an ISDN connection.  For a videoconference to work, you need to have the six essential components: a camera, microphone, monitor, speaker, codec, and a network connection.

The CCS videoconferencing service is available in both 'fixed' locations and via 'portable' videoconferencing carts. Videoconferencing software is also available so that remote users who do not have dedicated VC equipment can participate in videoconferences with people who do. There is no charge for Ryerson Faculty and Staff use of videoconferencing rooms for academic or administrative purposes. Charges apply if CCS staff must deliver a cart or operate the equipment in VC rooms and for external events such as conferences.

 


Videoconferencing Rooms

Two dedicated rooms are available for holding videoconferences: KHS-350F and LIB-99O. In addition, a CCS meeting room, LIB-B48C, may also be used if it is available. All these facilities are equipped with specialized equipment that provides high-definition video for a rich user experience.

Table 1: VC Facilities and Equipment

Dedicated Rooms Available for Videoconferencing located in the Kerr Hall and Library basement
Room Building Capacity 
Equipment Room Type
KHS-350F Kerr Hall South (3rd floor) 20
  • Tandberg 6000 MXP HD
  • 65" HD tv
Dedicated VC room
LIB-99O CCS (library basement) 8
  • Tandberg 6000 MXP HD
  • 65" HD tv
Dedicated VC room
LIB-B48C CCS (library basement) 8
  • Tandberg 6000 MXP HD
  • 65" HD tv
General Purpose Meeting Room


ISDN is only available in room KHS-350F.

Link to top of page

 


Portable Videoconferencing Carts

CCS provides the portable VC equipment carts. The portable VC equipment can be used in any network enabled facility around the campus to hold a video conference. The portable cart includes a Tandberg 6000 MXP HD system and a 52" HD tv (if required) along with necessary cables and accessories.


PC Videoconferencing Software

Videoconferencing software is also available for remote users who only have access to a Windows computer equipped with a webcam and microphone. Remote users are unlikely to be able to experience the full high-definition conference. There are two different clients available for PC videoconferencing:

  • ConferenceMe
    It uses a pre-supplied URL to connect to a conference. Please access the steps listed on ConferenceMe page.
  • Movi
    It allows dialing into conferences and instant messaging. Please access the steps listed on Movi page.

Please contact Media Services at help@ryerson.ca regarding these software options if you need to connect remote users who do not have access to a videoconferencing system.


Requesting VC Service and Getting VC Support

To request videoconferencing service and/or support, please contact Media Services at help@ryerson.ca.

Things to know before booking a video conference facility or equipment:

  • Booking is based on a first come first serve basis
  • Book in advance. At least 48 hours of notice is required for bookings. A minimum notice of 10 working days is required to ensure staff availability if the requested session is after Media Services regular business hours
  • A display device (monitor/projector/tv) and speakers for sound and/or if you are requesting portable equipment
  • The IP addresses for IP Videoconferencing or the phone numbers for ISDN Videoconferencing of all video conference locations
  • If ISDN videoconferencing service is requested, additional ISDN service charge will apply
  • If the support is required after Media Services regular business hours, overtime charges will apply
  • CCS requires 24 hours notice of any cancellations; otherwise, a $50.00 cancellation fee will be charged to your account

Note:

  • Only one ISDN videoconference can be hosted for any one time slot due to the bandwidth restrictions
  • Only videoconferencing over IP can be hosted in any network-enabled room on campus

Link to top of page

 


 

VC Service Charges

The charges for videoconferencing may differ for different user categories as explained in this section. Moreover, the use of ISDN line/s for videoconferencing purposes will be subjected to additional charges.

Ryerson's Faculty and Staff - Academic & Administration purposes
 

Fixed

VC services are available at no charge at fixed locations to the Ryerson faculty and staff for any academic and administration purposes and if no technical support is required during the VC session. If VC support is required during the VC session, support charges will apply with a minimum of 1/2 hour service charge as shown in Table 2.

Portable

VC services to the Ryerson faculty and staff using portable equipment for any academic and administration purposes will have $50 delivery and pickup charge. If VC support is required during the VC session, support charges will apply with a minimum of 1/2 hour service charge as shown in Table 2.

The normal hourly rate is $50/hr except when staff is working overtime.

Table 2: IP Videoconferencing Charges - Ryerson's faculty and staff (Academic & Administration purposes)

IP Videoconferencing Service Charges for fixed or portable format available for Academic and Administration purposes
Format Delivery & Pickup Charges Equipment Rental & Set-up Charges Support Charges* (Optional)
Fixed $0 $0 $50/hr
Portable $50 $0 $50/hr

* A minimum HALF hour support charges apply with hourly increments

Please see section: Examples of academic use service charges to see a related example.

Link to top of page

 


 

Ryerson's Faculty and Staff - Non-Academic & Non-Administration purposes

Fixed

VC services to Ryerson's faculty and staff at fixed locations for any non-academic and non-administration purposes will have a $50/hr equipment rental and setup charge. If required, support will be charged at $50/hr as shown in Table 3.

Portable

VC services to the Ryerson's faculty and staff using portable equipment for any non-academic and non-administration purposes will have a $50 delivery and pickup charge, $50/hr equipment rental and setup charge, and $50/hr mandatory support charge as shown in Table 3.

Table 3: IP Videoconferencing Charges - Ryerson's Internal Clients (Non-Academic & Non-Administration purposes)

IP Videoconferencing Service Charges for fixed or portable format available for Non-Academic and Non-Administration purposes
Format Delivery & Pickup Charges Equipment Rental & Set-up Charges Support Charges*  
Fixed $0 $50 $50/hr (optional)
Portable $50 $50 $50/hr (mandatory)

* A minimum ONE hour support charges apply with hourly increments

Please see section: Examples of non-academic and non-administrative use service charges to see a related example.


External Events, External Clients

Fixed

VC services at fixed locations will have an equipment rental and support fees of $150/hr as shown in Table 4.

Portable

VC services using portable equipment will have $60 delivery and pickup charge, $150/hr equipment rental and setup charge, and $150/hr support charge as shown in Table 4.

TABLE 4: IP Videoconferencing Charges - External Events and Clients

IP Videoconferencing Service Charges for fixed or portable format available for the External Events and Clients
Format Delivery & Pickup Charges Equipment Rental & Set-up Charges Support Charges* (Mandatory)
Fixed $0 $150 $60/hr
Portable $60 $150 $60/hr

* A minimum ONE hour support charges apply with hourly increments

Please see section: Examples of external use service charges to see a related example.

Examples of service charges

In order to understand the charges better, let us look at a few scenarios.

Example 1: Academic Use

A TRSM Ryerson Business Professor and her class want to hold a two-hour videoconference in room TRS 3-099 with their counterparts in Sloan School of Management, MIT, US. This instructor will need VC support during the conference.

The business professor is using videoconferencing for academic purposes. Room TRS 3-099 will need a portable equipment unit. Referring to Table 2:

Equipment Rental & Set-up Charges: $0
Delivery & Pickup Charges: $50
Support Charges: $50/hr = $100 (for 2 hours)

Total Charges: $(50+100) = $150

Example 2: Non-Academic and Non-Administrative Use

A Teaching Assistant (TA) from the department of Mathematics wants to be interviewed for a job outside Ryerson in room KHF-350S using videoconferencing for one-hour and the interviewer is in another location. He does not want any VC support.

The TA is a Ryerson employee who wants to use Ryerson's videoconferencing services for a non-academic and non-administrative purpose. Also room KHF-350S is a fixed VC room. Since this is non academic work the TA will be charged a rental and setup fee of $50/hr. The TA should refer to Table 3 for the pricing information.

Equipment Rental & Set-up Charges: $50
Delivery & Pickup Charges: $0
Support Charges: $50/hr (not required) = $0

Total Charges: $(50+0) = $50

Example 3: External

An organization contacts Ryerson and books a video conferencing service slot for four-hours. The attendees want to use a big conference room in Jorgensen Hall (with a network connection).

The information can be obtained from Table 4 to get pricing for this request for portable equipment.

Equipment Rental & Set-up Charges: $150/hr = $600 (for 4 hours)
Delivery & Pickup Charges: $60
Support Charges: $60/hr = $240 (for 4 hours)

Total Charges: $(600+60+240) = $900

Example 4: After hours

A local neighbourhood club contacts Ryerson and books a video conferencing service slot for three-hours (one hour during Media Services regular business hours, and two hours after) in the Ryerson Library's room.

In this case, an external user is requesting the portable VC service during and after regular Media Service business hours resulting in two types of Support charges. The quote can be obtained using the normal rate for the regular hours but $100/hr for after hours support charge from Table 4:

Equipment Rental & Set-up Charges: $150/hr = $450 (for 3 hours)
Delivery & Pickup Charges: $60
Support Charges: $60/hr for 1st hour and $100/hr for after hours for 2nd and 3rd hour each = $(60+100+100) = $260 (for 3 hours)

Total Charges: $(450+60+260) = $770

Example 5: ISDN

A Ryerson Staff requests the use of two (2) ISDN conference lines for administrative use for half (1/2) an hour with support during Media Services regular business hours.

At present, ISDN conference is only offered in room KHS-350F. The staff person will have to pay additional charges for using ISDN per line requested in addition to the charges for a service based on fixed location from Table 2. For our example, let's assume $1 ISDN charge:

Equipment Rental & Set-up Charges: $0
Delivery & Pickup Charges: $0
Support Charges: $50/hr = $25 (for 1/2 an hour)
Additional ISDN charges: $1/minute for 30 minutes for each of 3 lines = $(1*30*3) = $90

Total Charges: $(25+90) = $115

Link to top of page

 


 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


More iconMore help options

 

CCS SERVICE ALERTS