Financial Services
Mission Statement
Collection Services Contact
Appeals
Bankruptcy and Consumer Proposals
Fee Write Off
Collection Agency
Payment Options
Service indicators and Account Holds
Mission Statement
At Ryerson University Collection Services it is our goal to maximize the university’s cash flow and achieve minimal student account delinquency. We do this by dealing with our students in a fair and equitable manner, while at the same time being consistent and firm in our application of university fee payment and collection policies. We will work with our students to resolve past due payment issues and will make every attempt to keep our collection efforts in house. We will be professional and accountable in interactions with our internal and external customers with the aim of resolving nonpayment situations before they become unmanageable.
Collection Services Contact
Collections Hotline – 416-979-5071
Collections Email – collections@ryerson.ca
Website: http://www.ryerson.ca/financialservices/collections
Appeals
All Ryerson students have the right to appeal fee assessments, final grade, academic standing and/or seek confidential advice and assistance with problems unresolved through regular University channels. Students should review the information in the Ryerson Calendar, the Ryerson Student Guide, and the Continuing Education Calendar before they request an appeal. Please note that the appeal deadline is published in the calendar.
For more information on the appeal process, please refer to the appeals page at: http://www.ryerson.ca/appeals/
Bankruptcy and Consumer Proposals
Filing for bankruptcy or entering into a consumer proposal to creditors is a very serious matter. Before considering these options, students should explore all of the financial options available to them. Filing for bankruptcy or a consumer proposal will have a serious impact on credit worthiness for many years and may limit future employment opportunities.
Students who have filed for bankruptcy or a consumer proposal and wish to continue their education at Ryerson will be required to pay for their tuition and ancillary fees in advance for all further courses no matter which career stream or program they may be enrolled in.
For further information on Bankruptcy and Insolvency please visit the site of the Office of the Superintendent of Bankruptcy at: http://www.ic.gc.ca/eic/site/bsf-osb.nsf/eng/home
Fee Write Off
A student who comes into collections for non-payment of fees and is in dispute for all or part of assessed fees, may appeal the assessment as long as they have met the deadlines established by the appeals office, (see Appeals above). The findings of any appeal process will determine whether fees will be confirmed, reversed or written off.
Collection Agency
A student who comes into collections for non-payment of fees and is unwilling to pay their account arrears (with no mitigating reasons) will have their account sent to a collection agency after collections has made all reasonable efforts to collect the arrears. While this action may still result in a write off of fees for accounting purposes only, the debt will still be considered due. Students are still responsible to pay their tuition fees and all accrued late fees in full.
The assignment of a student account to a collection agency can impact an individual’s future ability to obtain credit.
Payment Options
Once a student account comes into collections the only authorized methods of payment are:
In person by:
Credit Card;(at Collections request only);
Debit Card; and
Certified Funds or Money Order.
Online by:
Credit Card;
Bank Payment (Electronic Funds Transfer); and
Travellex
Students who can demonstrate temporary financial hardship may be granted a short Payment Plan not to exceed one (1) term or four (4) months in length. Payment options remain the same as above.
Contact Collection Services for assistance on how to pay a student account.
Service indicators and Account Holds
Student accounts can be put on hold for non-payment of fees. These service indicators will block the student from further course enrolments until their account is paid in full. Account holds are generated automatically based on the length of time an account is overdue. An account may also be placed on hold at any time by Collection Services staff if it is determined that the risks of non-payment are high.
Account holds generate negative service indicators on student accounts that can prevent a student from obtaining course transcripts, graduation documents including graduation confirmation letter, etc..
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