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Office of the Ombudsperson - Confidential, Impartial and Independent

Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Ryerson policy or procedure applies to your situation. 

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For over 15 years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves.The Ombudsperson is Nora Farrell, and the Assistant Ombudspersons are Heather McGhee Peggs and Ayesha Adam (on leave 2015).

The essential characteristics of the Office are:

Confidentiality

All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.

Independence

The Office and staff operate independently of the University, including all administrative and academic structures and student government.

Impartiality

We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.

APRIL 2015

Exams

Remember that you have support - for example, you can contact your instructor, your department, your student advocate or the Office of the Ombudsperson if you have questions or concerns.  Be proactive!

MAY 29, 2015

*4pm Deadline: Appeals of Winter 2015 Grades and Standing*

2013/2014 Ombuds report cover

The Ombudsperson's 2013/2014 Annual Report to the Ryerson community is now available!

VIEW REPORT

 

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.