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Office of the Ombudsperson - Confidential, Impartial and Independent

Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Ryerson policy or procedure applies to your situation. 

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For over 15 years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves.The Ombudsperson is Nora Farrell, and the Assistant Ombudspersons are Heather McGhee Peggs and Gemma Kerr (Ayesha Adam on leave 2015).

The essential characteristics of the Office are:


All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.


The Office and staff operate independently of the University, including all administrative and academic structures and student government.


We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.

Tuesday, June 9, 2015 & Wednesday, June 24, 2015
Introduction to Test and Exam Preparation
Academic skill building workshop

Thursday, June 18, 2015
Introduction to Effective Time Management
Academic skill building workshop

Free Legal Advice Clinic
For Ryerson students, Chang School learners and those affiliated with Learning Zones

Friday, June 26, 2015
Final date to drop a Spring/Summer 2015 UG class that began in June 2015 and be eligible for a full refund of fees (if class drop results in a lower fee range)

Week of June 29, 2014
Final week to add a Spring/Summer undergraduate class(es), or change class sections for classes that began in June

2013/2014 Ombuds report cover

The Ombudsperson's 2013/2014 Annual Report to the Ryerson community is now available!



Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.