Fairness and respect are everyone's concern.

Contact us if you believe you have been treated unfairly, you are not sure what your options are or you need information or advice about a University policy or procedure.


For over 15 years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves. The Ombudsperson is Nora Farrell, and the Assistant Ombudspersons are Heather McGhee Peggs, Katharina Ploss and Ayesha Adam (on leave 2014).

The essential characteristics of the Office are:

Confidentiality - All matters are kept confidential unless we have express permission for names and/or details to be released.

Independence - The Office and staff operate independently of the University, including all administrative and academic structures and student government.

Impartiality- The Ombudsperson and Assistant Ombudsperson are not advocates for individuals, but are concerned about what is fair for all involved.

Informality - Every effort is made to respond quickly to all matters raised with the Ombuds Office and to make inquiries and provide advice in an informal manner to assist members of the RU community.


Undergraduate / Continuing Education (CE) students should check the Significant Dates in the Undergraduate Calendar or the Chang School website for refund deadlines and other important dates. Graduate students should refer to the Graduate Studies website.

Students should keep in mind that it is their responsibility to be aware of Ryerson's official policies, procedures, deadlines and other documentation. Links to key RU policies can be found in the 2013/2014 Student Guide: Essential Ryerson Policy Highlights.




Contact us:

Tel: 416-979-5000, ext. 1-7450
Fax: 416-979-5170
Email: ombuds@ryerson.ca

Hours (excl.holidays):

Monday - Thursday 9:30am - 6:30pm
Fridays 9:30am - 4:30pm

Oakham House, 2nd Floor, OAK 215/216
63 Gould St. (at Church St.)
Toronto, ON
M5B 1E9


Our voicemail and fax machine are confidential. We prefer not to use email to discuss the details of your concern as it is not a guaranteed secure or confidential medium.

Drop-ins are welcome however if we are not immediately available we can arrange an alternative time to discuss your concerns. After-hours and off-campus appointments can be arranged.

If you enter through the Oakham House main doors(63 Gould St), proceed up the stairs one flight and follow the hall along to the left to rooms 215/216.

There is an elevator in the Student Campus Centre which is connected to Oakham House. Take the elevator to the 2nd floor, exit straight down the hall, turn left at the student lounge and continue on through the automatic door - rooms 215/216 are on the left.





Ombudsperson Home

Who we are

How we can help

Annual Reports

Where else to go for help



Academic Appeals

Academic Misconduct


ADR Resources



Dropping Classes/ Withdrawing from Programs


Forms, Documents & Policies

Group Work

Missed Exams/Classes

Standings& Reinstatement

Troubleshooting Tips!!!

U201 Seminars
Are you on probation, RTW withdrawn or considering an academic appeal??

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Thank you!