Having trouble finding the information or advice you've been searching for?

The Office of the Ombudsperson at Ryerson University is a safe place to get advice and assistance with resolving a problem, concern or conflict fairly, or to obtain information that you were not able to obtain elsewhere. For over 10 years the Office of the Ombudsperson has worked with students, faculty and staff to seek expeditious and just resolutions to problems and conflicts at the University that they have not been able to resolve themselves. All matters dealt with by the Office are handled in strict confidence unless the student involved gives permission for his or her name to be released. The Ombudsperson and Assistant Ombudsperson are impartial and operate independently of the University, including all administrative structures and student government. The Office is a Positive Space and is accessible by elevator through the Student Campus Centre. Students should keep in mind that it is their responsibility to be aware of Ryerson's official policies, procedures, deadlines and other information or documentation, as set out in Ryerson's Statement of Student Rights and Responsibilities. The information provided on this website should be considered in conjunction with all of Ryerson's published materials.

You may want to contact the Office if:

• you are not sure what to do or don't know where else to turn, or

• you need information or advice about a University policy or procedure

If you have already had contact with the office of the Ombudsperson, please provide your feedback by Clicking on the Link below ! Ombuds user survey

How do I contact the Ombudsperson?

Contact us by phone, email or fax to book an appointment. Our voicemail and fax machine are confidential and can only be accessed by Ombuds staff. Please note that because email is not a guaranteed secure or confidential medium we normally do not use email to discuss specific issues or complaints. We also welcome drop-in appointments, however, please keep in mind that if we are already meeting with someone we may not be available to see you immediately, and you may have to arrange an alternative time to discuss your concerns.

There is an elevator in the Student Campus Centre which is connected to Oakham House. Take the elevator to the 2nd floor, exit straight down the hall toward the lounge, turn left before the lounge and continue past the Community Food Room and through the door into Oakham House (wheelchair accessible). The Office is the 2nd door on the left.

We can usually schedule a time to see or speak with you shortly after you contact us. The Office is normally open generally between 9:30am and 6:30pm, Monday to Thursday, and Fridays from 9-30 am to 5pm (excluding statutory holidays) in order to serve the needs of a broader range of Ryerson students. After-hours and off-campus appointments are also available.

Ryerson Campus Map

Page updated October 8, 2009 . Please direct any questions/comments to ombuds@ryerson.ca . Website maintained by Ayesha Adam.