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Office of the Ombudsperson - Confidential, Impartial and Independent

Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Ryerson policy or procedure applies to your situation. 

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For over 15 years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves.The Ombudsperson is Nora Farrell, and the Assistant Ombudsperson is Gemma Kerr (Ayesha Adam is on leave for 2015).

The essential characteristics of the Office are:

Confidentiality

All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.

Independence

The Office and staff operate independently of the University, including all administrative and academic structures and student government.

Impartiality

We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.

Remember to check the RU SIGNIFICANT DATES for appeal, transfer credit and other deadlines!

Friday, February 12, 2016 Last date for undergraduate students to drop a course and receive a 50% refund of fees

Friday, February 26, 2016 Last date for graduate students to drop a course and receive a 50% refund of fees

2013/2014 Ombuds report cover

The Ombudsperson's 2014/2015 Annual Report to the Ryerson community is now available!

VIEW REPORT

 

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.