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Office of the Ombudsperson - Confidential, Impartial and Independent

Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Ryerson policy or procedure applies to your situation. 

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For over 15 years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves.The Ombudsperson is Nora Farrell, and the Assistant Ombudspersons are Heather McGhee Peggs, Katharina Ploss and Ayesha Adam (on leave 2014).

The essential characteristics of the Office are:

Confidentiality

All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.

Independence

The Office and staff operate independently of the University, including all administrative and academic structures and student government.

Impartiality

We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.

Want to know more about your Conflict Resolution Style? Ombudsperson Nora Farrell leads a free Styles for Resolving Conflict workshop on Thursday, October 30, 2014 12noon -2pm (POD 372).  Learn what your usual conflict resolution style is and the skills you need to develop to be able to resolve conflict more effectively in a wide variety of work and study situations. This workshop will include the use of the Thomas-Kilman Conflict Mode questionnaire.

View complete list of News and Events

 

2012/2013 report cover

The Ombudsperson's 2012/2013 Annual Report to the Ryerson community is now available!

VIEW REPORT

 

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.