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Office of the Ombudsperson - Confidential, Impartial and Independent

Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Ryerson policy or procedure applies to your situation. 

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For over 15 years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves.The Ombudsperson is Nora Farrell, and the Assistant Ombudspersons are Heather McGhee Peggs, Katharina Ploss and Ayesha Adam (on leave 2014).

The essential characteristics of the Office are:

Confidentiality

All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.

Independence

The Office and staff operate independently of the University, including all administrative and academic structures and student government.

Impartiality

We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.

Week of December 22, 2014

Mid-term Winter break. University closed for business until Monday, January 5, 2015, 8 am. The Office of the Ombudsperson will also be closed during the winter break and open again on Monday, January 5, 2015, 9:30 am. Please e-mail us or leave a voice message for appointments.

Monday, December 22, 8 am

Fall 2014 grades and academic standings available through RAMSS.

2012/2013 report cover

The Ombudsperson's 2012/2013 Annual Report to the Ryerson community is now available!

VIEW REPORT

 

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.