Unfortunately, the Ombudsperson
Office may not always be able to help...

If your complaint or issue is outside the jurisdiction of our office (for example, a complaint that does not relate to Ryerson such as a landlord/tenant dispute) we may not be able to assist you.

We may also suggest that you use existing avenues for resolution of the complaint in other University offices, as for example with issues involving Ontario Human Rights Code (i.e. discrimination on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, same-sex partnership status, family status or disability) you may want to contact Discrimination and Harassment Prevention Services.

The Ombudsperson cannot make University policy or replace established legislative, judicial or administrative rules or procedures. However, the Ombudsperson may comment on and make recommendations for change in Ryerson policy, practice or procedures.

Where else can I get help on campus?

There are a number of organizations/services on campus that provide academic and non-academic assistance to students including:

Access Centre
Serving students with learning, psychological and physical disabilities.

Career Centre
Advice and resources on jobs, resumes and careers.

Centre for Student Development and Counseling
Academic, career and personal counseling as well as crisis support.

Continuing Education Student Association (CESAR)
CESAR advocates on behalf of students in part-time degree programs, certificate studies and continuing education courses. The current Student Rights Coordinator (Student Advocate) is Emily Shelton. She can be reached at: (416) 979-5000, ext. 7716, or studentrights@mycesar.org

Discrimination and Harassment Prevention Services (DHPS)
Works with members of the Ryerson community to promote a study, work and living environment free of discrimination and harassment. The Office administers Ryerson's Discrimination and Harassment Prevention Policy and Procedures which is based on the Ontario Human Rights Code which provides that every person has the right to equal treatment without discrimination on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, same-sex partnership status, family status, disability.

Emergency Housing (Ryerson Safe House)
Provides support and shelter for students facing a crisis in housing or at home.

Financial Assistance
Student loans (OSAP), bursaries and awards.

Health Centre
On campus medical clinic.

Housing Services
Runs on-campus residences and off-campus housing registry.

Learning Success Centre
Free learning skills seminars as well as learning support. Links to the Tutor Registry and on-line resources and interactive tools for students

Lost Items
Lost items may be turned in or retrieved from the front desk of the Student Campus Centre.

RSU (Ryerson Student Union)
Offers students in full-time undergraduate and graduate programs support for appeals and complaints, including access to a student advocate. The current RSU Education & Advocacy Coordinator is Kim Neale: advocacy@rsuonline.ca  tel: 416.979.5255 ext. 1.2322. Free legal counseling and advice is available through RSU Legal Advocacy Services.

RSU also operates various services including : the Community Food Room (open to the community); Rye-Pride; Rye-Access; the Women's Centre and the Working Students' Centre.

Student Services
A variety of support services and resources are offered to Ryerson students, including:

Aboriginal Student Services -welcoming First Nations students to campus

International Services for Students (ISS) - support services for registered International Students and promoting international awareness to the Ryerson community

Tri-mentoring Program - for culturally and linguistically diverse students or students who are the first in their families to attend university

Writing Centre - offers students free one-on-one help with writing problems. There is also assistance for English-as-a-Second-Language (ESL) students.

 

Are there any helpful off-campus services?

YES! However, if you can't find the service you were looking for above or in the off-campus services section, please contact the Ombuds Office and we can try to find an appropriate referral.

Page updated June 22, 2009 . Please direct any questions/comments to ombuds@ryerson.ca . Website maintained by Ayesha Adam.