reporting a lost or stolen card
Notify OneCard Office for Deactivation
Clearly identify your name and student number
Business Hours
Phone: 416-979-5000 x.7565
Visit OneCard Office: Room JOR02
After Hours:
Phone: 416-979-5000 x.7565 Leave message
Email: onecard@ryerson.ca
Rmobile: OneCard App - Report Lost/Stolen
Notify Library
Circulation Desk 416-979-5055
Get a New Card / Reactivate a Found Card
If you find your card, bring it back to the OneCard office for reactivation. If not, a replacement card can be obtained at the OneCard Office.
replacement costs
- Ryerson Staff and Students $30.00
- George Brown at Ryerson $30.00
(George Brown Authorization Form required) - CE Students $20.00
- Community Member Card $20.00
- Nursing Badge $20.00
- Name Change $10.00
- Non-ID Cash Cards $1.00
Be sure to search thoroughly for your lost card before determining it needs to be replaced. Please note there are NO REFUNDS FOR REPLACEMENT CARDS
replacement forms
IMPORTANT - Security
If it is after hours and you need access to a secure building call Security at (416) 979-5040
It is important that you report a lost or stolen card immediately. Prior to notifying us, you are responsible for unauthorized transactions resulting from the theft or loss of your card.
Notification occurs once you have reported your lost/stolen card to the OneCard office.