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as of January 2017

 

OneCard Refund Policy


Refunds on all non-compulsory OneCard account balance types are subject to an administration fee.

OneCard Photo ID
  • Refunds have to be requested, in person, at the OneCard Office during regular business hours
  • Any Campus FundCommunity Meal PlanDine & Vend, or Laundry Fund is subject to an administrative fee; Bonus amounts are non refundable.
  • All Ryerson OneCard’s are active from September 1 to August 31 of an academic year. The card is automatically reactivated each September based on your student registration with the University. All funds are carried over from year-to-year with your continued enrollment at Ryerson University
  • If as of September 1st of an academic year you do not return to Ryerson University as a registered student you have until October 31 of that year to claim any balance on your OneCard. Refunds not claimed within the noted period become the Property of Ryerson University
OneCard Non-Photo ID CashCard
  • The OneCard Non-Photo ID Cash Card expires May 31 of each academic year. It may be reactivated by contacting the OneCard Office prior to June 30 otherwise the card will be cancelled and any remaining funds become the property of Ryerson University
  • Refunds on the Non-Photo ID Cash Card can be claimed in person at the OneCard Office during regular business hours where the balance will be refunded less an administrative fee
 
 
 
Administrative Fee
  • Refunds $50.00 and under will be assessed an administrative fee of $2.50.
  • Refunds over $50.00 will be assessed an administrative fee of 5% of the refund amount.

 

Residence Meal Plan Refund Policy


The following are the refund options available to students on a Compulsory Student Residence Meal Plan.

Withdrawal from Residence/University

If you are withdrawing from residence you must complete the requiredResidence Withdrawal Package from the Housing & Residence Life office. Housing & Residence Life will contact the OneCard office on your behalf to request a refund of your meal plan. The balance on your meal plan minus a $100 withdrawal administrative fee will be applied to your RAMSS account as a credit.

If you are also withdrawing from the University, please ensure you follow the steps outlined on the Office of the Registrar website as well as complete the required Residence Withdrawal Package from the Housing & Residence Life office.

Options for Residence Meal Plan Balances at Academic Year End

If you still have funds on your meal plan at the end of April you have four options of what to do next with the funds.  You can choose an option between April 1 and May 15.  If a choice is not made by May 15, the balance on your meal plan will remain on your OneCard (carry forward) for you to continue using as a meal plan the following year.

Option A:  Carry Forward Meal Plan Balance to Next Academic Year.

Your meal plan balance will carry forward to the next academic year and can be used for meal purchases.  This is the default option for any student with a balance remaining on their meal plan, unless a different option is selected.  There are no administrative fees attached to this option.

Option B:  Refund Credit to RAMSS Account.

You can request a meal plan refund credit of up to 20% (CAP amount) of your original total meal plan assessment amount.  An administrative fee of 5% ($2.50 for refund balances under $50) will be applied to the refund credit as well.  The refund credit will be applied to your RAMSS account.

If you have more funds on your meal plan than the CAP amount, the remaining funds will carry forward to the next academic year and can be used for meal purchases.

Option C:  Transfer to Campus Fund.

You can request a transfer of funds from your meal plan to your Campus Fund of up to 20% (CAP amount) of your original total meal plan assessment amount.  An administrative fee of 5% ($2.50 for refund balances under $50) will be applied to the transfer as well.  Meal plan funds can only be used for meal purchases.  Your Campus Fund can be used for photocopying, laser printing, campus store purchases, in vending machines, and at food locations.

If you have more funds on your meal plan than the CAP amount, the remaining funds will carry forward to the next academic year and can be used for meal purchases.

Option D:  Donation to Emergency Food Fund.

You can donate funds from your meal plan to supply emergency food dollars to students in need of up to 20% (CAP amount) of your original total meal plan assessment amount.  The funds will be administered by the Vice Provost Students, or designate.  There are no administrative fee for the portion to this option.  Amounts in excess of the 20% CAP will be considered brought forward to the next fiscal year.

Extraordinary Requests

If you have a request for a meal plan refund that does not fall under one of the categories above, you can submit a request with supporting explanation and evidence to the Executive Director, University Business Services.  All requests must be directed through the OneCard Office by email to onecard@ryerson.ca. Approved extraordinary refund requests will apply a refund credit to your RAMSS account.

 

Dormant Account Policy


OneCard account balances are considered dormant when there has been no financial activity on them for a period of 24 months.

Dormant Account

The following OneCard accounts are considered dormant:

  • OneCard balances belonging to Non-Registered students that have not asked for a refund within the prescribed period (May 1 – October 31) are cleared to the benefit of the University.
  • OneCard balances that have been inactive for 24 months (except registered students)are cleared to the benefit of the University.
    1. Retirees, terminated faculty and staff.
    2. Inactive Cash Cards.
  • Dormant account(s) balance(s) are transferred to the benefit of the University.
  • Upon written request and within 5 years of clearing, dormant funds can be claimed by the owner (or beneficiary).
  • A cleared dormant account re-instated for a refund, will be recovered in the same proportions from where they were cleared to.

 

 

Note:    Any refund in excess of $50.00 will be paid out by University cheque.