troubleshooting
Problem |
Likely Causes |
Action |
|---|---|---|
| Security card access - newly given access is not working yet | During September, there is a delay between getting access thru your school and activation on the actual card (sometimes up to 2 weeks) | Check with your school for temporary access |
| Security card access - has worked before | Expired access |
1) Check with your school administrator to determine if your access has expired 2) If not, bring card to OneCard office |
| Library - card not working | Barcode related | Report it to the Library circulation desk or call 416-979-5055 |
| Vending machine - took money | Machine error | 1) See duty manager at any of the food service locations and fill out refund form 2) If closed, return during open hours |
| Add Cash machine - won't read card | Activation/expiration related | 1) Phone or email OneCard OR 2) Bring concerns to the OneCard office |
| Photocopy machines | Jams/bad photocopies | 1) See duty manager at any of the print service locations OR 2) visit the OneCard office |
| Laser Printing machines -taken money/job not finished | Machine error | 1) Phone CCS helpdesk x6806 OR 2) Visit laser copy attendant on duty Library 2nd Floor, Ted Rogers 9th Floor, KHW71 3) If form is needed, fill out and bring to the OneCard office |
The OneCard is a multi-purpose card which means problems may have different causes. Outlined on this page is a quick guide for resolving some of the most common problems.
You can always come into the OneCard office at any time during business hours and we will investigate the problem in person.
We are working to improve services both on our site and at our office. Send us your comments and suggestions.