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  • Approval Dates:  January 2010
  • Approved by:  Vice President, Administration and Finance
  • Jurisdiction:  Vice President, Administration and Finance, Human Resources

Ryerson University is committed to providing accessible goods and services that allow persons with disabilities to fully participate in community activities.

Ryerson strives to ensure that persons with disabilities

  • have an equal opportunity to access Ryerson University goods and services;
  • are provided service in a manner that respects their dignity and independence and, where possible, without the need for adaptation; and
  • are offered alternative measures, including trained staff support, where necessary, so they may obtain and use goods and services.

Ryerson University is committed to compliance with the Accessibility Standards for Customer Service and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The following is an outline of the University’s specific commitments to ensure compliance with the standards.

Policies, Practices and Procedures

Ryerson University policies, practices, and procedures will reflect the principles of integration, independence, dignity and equal opportunity for persons with disabilities.

The University will ensure that its policies, practices, and procedures address assistive devices, service animals, support persons and communicating with persons with disabilities in a manner that takes into account their disabilities.

Existing policies will be applied in a manner that is consistent and compliant with all legal requirements, including the Accessibility Standards for Customer Service.

Training

Ryerson will provide training on accessible customer service as required by the Standard to all faculty, instructors, staff, volunteers and contractors who provide services on behalf of the University, and those who are involved in the development and approval of service policies, practices and procedures.

Feedback

Comments on how well our service delivery meets the expectations of students and other University customers with disabilities are welcome and appreciated.

Departments will provide and publish methods available for giving feedback. The processes should permit persons to provide their feedback in a variety of ways, such as in person, by telephone, in writing, or by email. If a method is not suitable, customers may request another method. Privacy will be respected and all feedback will be reviewed for possible action that can be taken to improve services.

Complaints may require more effort to address. Departments will publish information about their processes for dealing with complaints.

Notice of Temporary Disruptions

Departments will provide notice in the event of a planned or unexpected disruption in the facilities or services used by persons with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services available (if any). The notice will be placed in conspicuous locations and, where possible, on department websites.

Jurisdiction

This statement falls under the jurisdiction of the Vice President, Administration and Finance. The interpretation and application of this policy is a responsibility of Human Resources.