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Office of the Registrar

The Office of the Registrar (RO) makes Ryerson’s bold vision possible by providing the bedrock of innovative systems and structures required to build a world-leading institution. Every member of the Ryerson community is an RO client. We take this responsibility seriously.

We are involved in the entire academic experience of the student body from admission through to graduation. We provide reliable support through a wide range of services and safeguard the integrity of the university’s policies and student records.

Get to know the RO today!

  • We oversee Ryerson’s Administrative Management Self Service (RAMSS), the university’s primary mode of communication with students.
  • We manage all aspects of recruitment and admission, including 1,000 high school visits and 80,000 applications per year.
  • We support over 38,950 full-time students and 70,000 individual course registrants at The Chang School through student financial assistance, scholarships and awards administration, tuition processing, course registration, credit transfers, course and examination scheduling, academic advising, transcripts and graduation.
  • We provide expert guidance to academic leaders regarding student recruitment, admissions, new programming initiatives, course offerings, grading processes and curriculum management.

32,829
academic standings were calculated at the end of the W2016 term

100,000
admissions handbooks are distributed annually

105,000
questions answered through ask.ryerson.ca over the last year

97,246
course equivalences are maintained in Ryerson's transfer credit database

80,000
undergraduate applications for admission are processed annually

+120,000
guests served in the ServiceHub over the last year

For general admissions and advising inquiries, please contact the ServiceHub


Client Services/ServiceHub

Client Services provides front-line support, information and advising via ServiceHub for the Office of the Registrar (RO) for questions about undergraduate program choices, admission requirements, application procedures and the selection process, submission and/or pick-up of documents (e.g. official transcripts) and completed forms (e.g. third party letters, degree certificates); student financial assistance (e.g. OSAP and scholarships); enrolling in courses, Continuing Education course registration; class schedules and exams; applying to graduate, RAMSS support; tuition, fees and more. Our representatives are often the first point-of-contact for prospective, current and former students, applicants, parents, and guidance counsellors, as we respond to in-person, telephone, email and social media inquiries, and maintain the AskRyerson database. 

  • In Person Hours: Monday to Thursday from 9 a.m. to 6:30 p.m. and Friday from 10 a.m. to 4:30 p.m.
  • ServiceHub: Podium Building (POD) Room 150 | 380 Victoria Street, Toronto | Nearest intersection Yonge/Gerrard
  • Mailing Address: Ryerson University, Client Services, Office of the Registrar, 350 Victoria Street, Toronto, ON, M5B 2K3

How is our service? Take our Client Service Satisfaction Survey and tell us what you think.


Jonathan Christie, Manager | jchristie@ryerson.ca  
Kevin Goodchild, Assistant Director |  kgoodchi@ryerson.ca

 

Business Systems

We oversee and support the development and maintenance of mission critical systems for the Office of the Registrar, including ensuring the integrity of Oracle’s Campus Solutions (CS), the university’s student administration system, known as RAMSS.

Paula Doyle, Assistant Director | psdoyle@ryerson.ca
Diane Ossher, Director |  dossher@ryerson.ca

 

Communications
Communitcations Team of the Office of the Registrar at Ryerson University

The Communications unit produces print and digital initiatives that support the promotion of the university and help solidify enrolment targets. We connect and share information with prospective students, applicants and influencers through various social media platforms, videos and graphic elements, and maintain the AskRyerson database. We are also responsible for the Undergraduate Admissions and Recruitment and Office of the Registrar websites, and collaborate with various campus colleagues to digitally connect incoming students with the resources and departments they need.

Samantha Read, Manager | s2read@ryerson.ca 
Susan Vercruysse, Director, Communications, Recruitment & Client Relations | svercruy@ryerson.ca

Curriculum Management - Curriculum Advising

Curriculum  Advising provides the Ryerson Community with professional, expert advice relating to curricular and relevant academic policies and regulations. In support of student academic progression and graduation, develops, tests and maintains the Academic Advising (SAS) modules, online service tools, and the delivery of Ryerson’s cohort-based program curriculum through the Academic Advisement Report. Liaises with other Ryerson departments, professional associations, professional regulating bodies, universities, government agencies regarding curriculum and graduation eligibility verification.

  • Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m. 
  • Mailing Address: Curriculum Advising, Ryerson University, POD 355, 350 Victoria Street, Toronto, ON M5B 2K3 
  • General Inquiries: Phone: 416-979-5151 | Fax: 416-979-5207 | Email: gradinfo@ryerson.ca
     

Carolyn Edgecombe, Manager |  carolyne@ryerson.ca
Sarena Knapik, Assistant Registrar, Curriculum Management |  sknapik@ryerson.ca

Curriculum Management - Transfer Credits

The Transfer Credits Unit facilitates and manages, the student transfer credit application and faculty evaluation of external post-secondary courses processes.  The unit also maintains a comprehensive, program-specific, database of transfer credit equivalencies for most Canadian institutions.

  • Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
  • Mailing Address: Transfer Credit Unit, Ryerson University, POD 363, 350 Victoria Street, Toronto, ON M5B 2K3
  • General Inquiries: Phone: 416-598-5959 | Email: tcredits@ryerson.ca


Illan Kandiah, Manager | illan.kandiah@ryerson.ca
Sarena Knapik, Assistant Registrar, Curriculum Management |  sknapik@ryerson.ca

Curriculum Management - Undergraduate Publications

Undergraduate Publications updates, maintains and archives all curriculum and course changes provided by the academic community. Publishes the undergraduate calendar and its plain-language companion, The Student Guide.

 

Sarah Edmonds, Publications Editor | sarah.edmonds@ryerson.ca 
Sarena Knapik, Assistant Registrar, Curriculum Management | sknapik@ryerson.ca

Student Fees

Student Fees provides comprehensive service and support to the Ryerson community in the areas of fees, tax receipts and refunds for the Office of the Registrar.

 

Marilia Borges, Manager Student Fees |  mborges@ryerson.ca
Robyn Parr, Assistant Registrar, Student Financial Services | robyn.parr@ryerson.ca

 

Student Awards & Scholarships

Student Awards and Scholarships is responsible for the establishment, set-up, marketing, and application process for all current student awards and for liaising with program departments regarding their award processes. The unit also plans and executes a variety of award events on campus and supports the Ryerson Student Scholars program. 

Caitlin Penberthy, Student Awards and Scholarships Assistant | cpenbert@ryerson.ca
Robyn Parr, Assistant Registrar | robyn.parr@ryerson.ca

Student Financial Assistance

Student Financial Assistance helps students plan for and meet educational expenses while attending university. We offer information and access to financial resources scholarships, bursaries, awards, grants from internal (university and donors) government (federal and provincial) and external organizations that support student success and university affordability. 

In-person inquires may be made at the RO ServiceHub. Student Financial Assistance services are available Monday to Thursday from 9 a.m. to 6:00 p.m. and Friday from 9 a.m. to 4:00 p.m.


Carole Scrase, Manager | cscrase@ryerson.ca
Robyn Parr, Assistant Registrar, Student Financial Services | robyn.parr@ryerson.ca

Student Records and Operations Support
Student Records Team of the Office of the Registrar at Ryerson University

The Student Records and Operations Support Department ensures the accuracy and integrity of all academic records in support of the mission of the University. Both units work closely with academic and administrative departments, students and external agencies, providing accurate record and enrolment data and policy information, while protecting the privacy of students. In accordance with Senate policies, the Student Records and Operation Support Department updates records, posts grades, calculates academic standings, processes academic continuance and issues transcripts and other documents for Undergraduate, Graduate and Chang School students. 
 

Carolyn Posa, Assistant Registrar | cposa@ryerson.ca 
Alda Toste, Manager, Operations Support | atoste@ryerson.ca
Donna Bell, Manager, Student Records | dbell@ryerson.ca

Undergraduate Admissions - Admissions, Systems and Data Analysis

Undergraduate Admissions processes and assesses applications for admission to Ryerson’s undergraduate degree programs to determine and select the most highly qualified and competitive candidates while meeting the university’s enrolment targets. We communicate admission decisions to applicants and maintain the highest degree of client service. We collect and analyze admissions data in order to improve our functions and policies and increase the retention of our most highly qualified applicants; and we ensure the integrity and security of all admissions data that is collected, analyzed and stored in the PeopleSoft system.

 

Barbara Cecchetto, Director, Admissions, Research and Data Analysis | bcecchet@ryerson.ca
Ron Ferguson, Assistant Director, Admissions and Integrated Systems | rferguso@ryerson.ca
Manuela Riqueza, Manager, Systems & Data Management | mriqueza@ryerson.ca
Erika Danziger, Manager, Admissions Assessment and Evaluation | e1danzig@ryerson.ca

Please note: For general admissions and advising inquiries, please contact the ServiceHub via the methods outlined above.

Student Recruitment

Student recruitment is responsible for the activities to achieve the enrolment targets of the university. This involves organizing and participating in the national and international high school visit program, coordinating and executing on-campus events, open houses and tours. Additionally, the unit extensively collaborates with internal and external stakeholders to develop new strategies for recruitment and to market Ryerson positively and competitively. 
 

Marisa Modeski, Assistant Director, Student Recruitment | modeski@ryerson.ca
Soeun Outh, Manager, Student Recruitment | s2outh@ryerson.ca

University Scheduling

University Scheduling creates class, student, instructor, facility and exam schedules by using the University’s resources to maximize the student learning experience, maximizes student’s access to courses and accommodate a range of pedagogies and support the academic mission of Ryerson University. 
 

Robert Rocca, Manager | rrocca@ryerson.ca

University Registrar

The Office of the Registrar (RO) makes Ryerson’s bold vision possible by providing the bedrock of innovative systems and structures required to build a world-leading institution. Every member of the Ryerson community is an RO client. We take this responsibility seriously.
 

Charmaine Hack, Registrar | chack@ryerson.ca 
Julie Zahab, Director of Administration and Special Projects | jzahab@ryerson.ca
Michelle Green, Manager, Examinations and Special Projects | greenm@ryerson.ca
Ava Kan, Administrative Co-ordinator | ava.kan@ryerson.ca | 416-979-5100
Renato Cayari, Administrative Assistant | rcayari@ryerson.ca | 416-979-5000, ext. 4669

   

e.g., "What programs do you offer?" or "How do i apply?"

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