In May 2013, the RO envisioned new ways to improve the delivery of administrative and advising services for students. By May 2014, a clearly defined Mission, Vision and Values was in place to guide the cultural and organizational transformation. In June 2014, with the approval of annual funding allocations, the 'one-stop' initiative was formally launched.
Officially named ServiceHub, the new space opened in August 2015.
# of Phone Calls (2014)
# of Emails (2014)
# of In Person (2014)
“I hate having to lineup for 30 minutes just to ask a 5 second question.”
“I often receive incomplete advice which means I have to lineup again either at the same location or at another counter.”
“I lineup forever only to be told I have to go somewhere else to get the next part of the process completed”