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Academic Accommodation Support

For students living with disabilities looking for help with their academic accommodations.

Our friendly, knowledgeable team of accommodation support staff - facilitators, specialists, and administrators – will offer support with academic accommodation and related academic supports and the processes involved with these. Students eligible for Academic Accommodation Support have singular and multiple disabilities, such as learning disabilities, sensory impairments, acquired brain injuries, ADHD, and mental health, medical, and mobility issues.

Students seeking accommodation can contact our main office to register and submit medical documentation. Active students can view their accommodation letters and send electronically to professors, and submit test or exam booking requests online. Learn more by watching these videos or log in for support.

Academic Accommodation Support Available to Students
  • Personalized Academic Accommodation Plan and ongoing support from Accommodation Facilitators
  • Guidance on the use of assistive technologies
  • RU-Noted – the student note-taking program
  • Learning Strategist consultations
  • Support and approval for applying for the Bursary for Students with Disability Application
  • Access to Accessible Format Materials: students diagnosed with a print disability can request their books in an accessible format. Currently, students can choose to have their books as E-Text (PDF or Word), Books on Tape or CD.  Braille, large print, or DAISY CD are available but may take up to 4 weeks to produce
  • Services for students who are deaf or hard of hearing: Discuss your accommodation needs with our Accessibility Specialist. Services include: Sign Language Interpreters, Computerized Note-Takers and Communication Access Real-time Translation (CART).
  • Research Assistance: Book a one-on-one appointment with the Accessibility Services Librarian

Go to our Online System to view/send your Letter of Accommodation or Book a Test/Exam.

Location and Contact Information

Academic Accommodation Support

Student Learning Centre, 4th floor
341 Yonge Street, Toronto, ON, M5B 1S1

Tel: 416.979.5290

Fax: 416.979.5094


Academic Accommodation Support

Register for academic accommodations as soon as possible, preferably prior to the start of the semester to ensure your Academic Accommodation Plan is active when classes start. Generally, new registration requests made after our final exam deadline will be scheduled for the following semester.   

Contact the SLS Academic Accommodation Support front desk by phone 416.979.5290, in person (4th floor, Student Learning Centre) or email, to schedule a confidential registration appointment. Continuing Education (CE) students, please let us know if you require an appointment outside our regular office hours of 9:00am - 5:00pm. Tests for evening and Saturday classes will be accommodated.

An SLS Accommodation Facilitator will meet with you to review your disability documentation and discuss and implement appropriate academic accommodations. You can book a registration appointment while you are in the process of arranging documentation or if you think you are living with a disability.

Documentation Requirements

For your Facilitator to understand the nature and impact of your disability, your documentation should be received before the scheduled date of your appointment. If you are waiting for or arranging your documentation, you can still attend the appointment.

Your documentation is held in strict confidence.

Documentation Requirements for Students living with ADHD, Asperger's or a Learning Disability

We require a copy of your current psycho-educational assessment or a neuro-psychological assessment conducted by a Registered Psychologist or Psychiatrist trained to test for and diagnose the condition.

  • The assessment must contain information on the tests administered as well as the scores obtained. Mail, fax, or drop-off the assessment to our office before your appointment.
  • The assessment must be completed within the last 3 years, or at an adult age (>18).
Documentation Requirements for Students living with a Medical or Mental Health Condition, or with Sensory Impairments
  • We require the Disability Assessment Form to be completed by an appropriate registered health care professional (such as a family physician, clinical psychologist, psychiatrist) who is aware of your disability and can assess its impact on your academics. Download or pick up a copy of this form at our front desk on the 4th floor of the Student Learning Centre, 341 Yonge Street.
  • All documentation provided to us must clearly state the full details of the functional limitation(s) of the disability as related to your academic experience while at university.
  • All documentation must be sent directly to our office from the health care professional by mail or fax. A student who brings in the documentation to our office must deliver the documents in a sealed envelope with the professional’s signature or office stamp apperaing over the envelope seal. Your documentation will be treated as strictly confidential.

Location and Contact Information

Academic Accommodation Support

Student Learning Centre, 4th floor
341 Yonge Street, Toronto, ON, M5B 1S1

Tel: 416.979.5290

Fax: 416.979.5094


Academic Accommodation Support

Part of the registration process will involve meeting with one of our Accommodation Facilitators. This will be your main contact and they will get things started. Those eligible may also meet with our dedicated assistive technologist, learning & transition facilitator, and other support staff. And, of course, you have full access to all of the other Student Learning Support programs.

You have to activate your academic accommodations each semester, through our online Academic Accommodation Support system. Your Facilitator will be in contact with you if updated documentation is required for continued registration.




Academic Accommodation Facilitator Drop-in Times

To speak with your facilitator, you can connect with them via email or phone, or if you're on campus, you can visit the 4th floor Reception.

For immediate assistance, please contact the front desk at 416.979.5290 or email

Amanda Masterton

Tel:  416.979.5000  ext.6621


Drop-in Hours:

  • Tuesday: 1:00 pm to 2:00 pm
  • Thursday: 1:00 pm to 2:00 pm
Ioanna Agelothanasis

Tel: 416.979.5000 ext.2878


Drop-in Hours:

  • Monday: 1:00 pm to 2:00 pm
  • Wednesday: 10:00 am to 11:00 am
  • Thursday: 2:00 pm to 3:00 pm
Mandy Sandhu

Tel: 416.979.5000 ext.4578


Drop-in Hours:

  • Tuesday: 2:00 pm to 3:00 pm
  • Thursday: 1:00 pm to 2:00 pm
  • Friday: 11:00 am to 12:00 pm
Sarah Kloke

Tel 416.979.5000  ext.4762


Drop-in Hours:

  • Monday: 2:00 pm to 3:00 pm
  • Wednesday: 1:00 pm to 2:00 pm
  • Friday: 1:00 pm to 2:00 pm

Academic Accommodation Support

Once registered with AAS, you need to activate your accommodations each semester. You do this by sending electronic accommodation letters to your professor or course instructor via our online system.

After your letters are sent, we encourage you to reach out to your professors to discuss your individual accommodation plan and how it will work for each course. If you are not comfortable approaching your professor or course instructor directly, contact your academic accommodation facilitator who can communicate with your professor or course instructor on your behalf.  



Download How to Send Accommodation Letters Instructions
Download How to Negotiate Extensions Instructions

Academic Accommodation Support

IMPORTANT NOTICE from the Test Centre: a flood has impacted our operations at the Victoria Street Building (VIC). Clean up will last until approximately September 6, 2016.

Administrative staff are relocated to the Student Learning Centre: SLC 444 and SLC 447. They can be reached at 416-979-5000 x3503 or x5978 (our email addresses - are the same and monitored as always).

Students: Quizzes/Tests/Exams booked with us will be scheduled at locations other than the Victoria Building. Please check the email you receive two (2) days prior to your scheduled date for location information. Contact us by email or at 416-979-5000 x3503 or x5978 with any questions.

Faculty: Pick-up and drop-off for tests/exams has moved to SLC 447. Contact 416-979-5000  x3503 or x5978, or by with any questions.

We apologize for the inconvenience and appreciate your patience during this time.


You must book a Quiz, Test or Make-up Test with Accommodation 10-days in advance. If you miss the deadline, you must submit an Exceptional Booking Request - see below for the form.

Final Exam Bookings

Fall 2016 Final Exam booking deadline is on TBD at 4:30 pm

Notice of Your Booking

Notification of your test/exam booking will be emailed to you indicating date, start time, and location two (2) days in advance of the scheduled write date. It is your responsibility to confirm this information.

One the Day of Your Test/Exam

On the day of your test/exam, please go to the scheduled location confirmed in your email, approximately fifteen (15) minutes before the start time. Bring your Ryerson student card or a valid government issued photo ID as proof of your identity.

Booking Tips

  • We suggest you submit your bookings as early as possible, even if you don't know the test/exam length (your professor will confirm this info with us).
  • Starting on your exam day, count backwards 10-days, skipping any Ryerson University closures, until you reach 10-days.
  • If there's a change to the start time or date of your booking, an email confirmation is required from your professor to make the change.





How to Book a Test/Exam with Accommodation - Video


Submit an Exceptional Booking Request Form

Exceptional Booking Request for Quizzes, Tests and Exams

Students who miss the deadline to book quizzes, tests, and exams with accommodation must submit an Exceptional Booking Request.

The Test Centre reviews these exceptional requests and approves based on availability of resources. We cannot guarantee you a spot to write, however we will make every effort to fulfill your request.

If you have questions regarding this process, please contact your Academic Accommodation Facilitator.

Academic Accommodation Support


We offer workshops on a variety of topics designed to help you become more familiar with the essential skills necessary for academic success and allow you to build a foundation for academic skill-building.

For our complete list of workshops visit our SLS workshop page.


Academic Accommodation Support

For students who will benefit from another student’s notes, we offer the RU Noted student-note taking program as an enhanced service. Your facilitator will discuss with you eligibility and how this support works at Ryerson, if applicable.



RU Noted

Download How to Access Notes


Academic Accommodation Support


Applying for OSAP is the first step in determining eligibility for disability-related grants, bursaries, or funding for an assessment. The Ontario Student Assistance Program (OSAP) is used by AAS to determine if you have “financial need” that would make you eligible for the various government grants and bursaries. 

Grant for students with permanent disabilities

Students who are receiving OSAP and live with a documented, permanent disability may be eligible for the provincial Grant for Students with Permanent Disabilities. To apply, check the Permanent Disability box on your OSAP application. You will then need to request a letter from AAS confirming that you live with a permanent disability.

Important note: You do not need to take a student loan to be eligible for funding. You can decline the loan portion of the programme once your eligibility has been determined.

Bursaries (BSWD & CSG-PDSE)

The Bursary for Students with Disabilities (BSWD) and the Canada Student Grant for Services and Equipment for Persons with Permanent Disabilities (CSG-PDSE) help eligible students meet their disability-related educational costs.

Consult with your facilitator for more information regarding these bursaries during your initial intake appointment.

Harriet Stairs Award

Harriet Stairs Award is open to second, third and fourth-year students in the Criminology and Social Work program, who are registered with Academic Accommodation Support.

The deadline is September 30, 2016.

The application is available on the Awards & Scholarships website, under University Wide Awards.

Academic Accommodation Support

SHIFT and Portage

SHIFT (Students Heading Into Full Time) and Portage are our free holistic transition programs for students with disabilities who are heading into any post-secondary institution in Ontario. These programs offer participants a space to explore possibilities for personal empowerment, and a positive start to their academic studies.

Pre-SHIFT 2016: August 12

The pre-SHIFT orientation day is offered to any student who may benefit from the additional support of an early introduction to the post-secondary environment. A morning and afternoon session will be offered (students only have to attend one of these sessions) in which staff from Academic Accommodation Support will review the schedule for SHIFT, prepare students for SHIFT week, and offer both campus and Student Learning Centre tours. Student Accommodation Facilitators will be available to answer questions about Academic Accommodation Support and transitioning to university.

Both parents and students are welcome to attend. Lunch will be provided at noon for both groups.  

SHIFT 2016: August 15 to August 17

This dynamic program of on-campus orientation activities and workshops is all about connection. Connect to our Academic Accommodation Support unit, connect to the latest in assistive technologies and funding options, connect to learning strategies, and connect to the campus community!

To find out more, listen to an interview about SHIFT 2014 on CBC's Metro Morning to learn more on our transition program, how it helps students with learning disabilities, and the experiences of a SHIFT alumni.

Want to know more? View the 2016 SHIFT Schedule.

Portage 2016: August 18 to August 19

Enjoy a two-day, urban / outdoor adventure to the Toronto Islands and deepen your readiness for post-secondary, your confidence, and your friendships!

Portage is hosted by Outward Bound.


Register for Pre-SHIFT, SHIFT or Portage

For further inquiries about registration and future opportunities with SHIFT, please contact or 416-979-5290.

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