International Student Services

• Prepare for next year's enrollment
• Learn about next year's UHIP premium & enrollment process

ISS

• New international students will receive UHIP information through their welcome packages.
• Returning international students will learn about UHIP through ISS listserv messages, ISS website & international newsletter.
• ISS will send e-mails to inform all eligible students of enrollment and fees.

• Fill out enrollment forms for temporary proof of coverage or addition of a spouse or dependants

ISS

• ISS distributes & assists students with UHIP enrolment forms.
• Exchange students must complete the enrollment form in order to be enrolled through Sun Life.
• There is a late enrollment fee of $500 if a spouse or dependant is not enrolled within 30 days of their arrival in Canada.
• ISS will submit all completed enrollment forms to Enrollment Services for processing.

• Pick up student copy of UHIP Enrollment forms

ISS

•  Enrollment Services stamps students' UHIP enrollment forms & passes the student copy to ISS for students' pickup.
• Students could use their copy as temporary proof of UHIP coverage before their UHIP cards are ready.

• Pay UHIP premium through Students Fees office

Student Fees

• UHIP premium is automatically included in students' fees.
• Students could obtain a receipt of UHIP payment from the Student Fees office.

• Request UHIP exemption for a pre-approved insurance plan

• Students must take proof of pre-approved health insurance to Enrollment Services.
• Enrollment Services forwards exemption to Student Fees to process refund.

• Request UHIP exemption for a health insurance plan that is not pre-approved

Sun Life

• Students must mail proof of alternative health insurance to Sun Life for assessment.
• Sun Life sends confirmation of exemption to the student and Enrollment Services.
• Enrollment Services forwards exemption to Student Fees to process refund.

• Learn about UHIP coverage & claim
• Learn about nearby health clinics, drug stores, dentist offices etc.
• Address individual student issues & questions about UHIP

ISS

UHIP information will be shared and explained to students through:

• International Orientation Workshops
• Regular students' advising appointments, inquiry assistance via phone, e-mail and ISS website
• International newsletter
• ISS listserv messages to all international students
• International Peer Supporters

• Pick up UHIP cards in mid November

ISS

• Students must present their ID to pick up their UHIP cards

• What should I do if my UHIP card is not available by November?
• What if my medical expenses are not covered by UHIP?
• What if my medical expense occurs outside of Canada?
• Do I have coverage for drug, optical and dental services?
• Who could assist me if I could not understand the doctors, the staff from the insurance company, etc.?

ISS

• ISS will liaise with Sun life and/or Enrollment Services to confirm students? enrolment status.
• ISS assists students to communicate with Sun life and/or health centers about specific health expenses and the related coverage issues.
• ISS may also direct students to RSU for insurance about drug, dental, & optical coverage.
• ISS may find someone who could speak your language to assist you.
• ISS will also assist students to understand detailed information.