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How to Submit an Online Graduation Document Courier Request

Undergraduate and Graduate Students Important:

Graduation documents are stored at Ryerson for a period of ONE YEAR after your convocation ceremony. After one year, they are destroyed.

Your award document is no longer available. You must request a Graduation Award Document Reissue.

If you did not collect your award document at your Convocation, it will be available for you to request by courier or to pick up at the ServiceHub at the end of the month of your convocation ceremony (after June 30 for June convocation or after October 31 for October convocation).

You must clear all outstanding Holds on your account before your document will be released.

Courier fees apply:

  • $10.00 delivery in Ontario
  • $25.00 delivery outside of Ontario but within Canada
  • $40.00 delivery to the USA
  • $50.00 delivery to all other countries (international)
  1. Log into RAMSS. From your Student Centre, select the My Academics link.
    My Academic link in Academics section of RAMSS
  2. Scroll to the Graduation section. If your Convocation occurred within the past month, documents may not yet be prepared for distribution. In that case, there will be no link to request courier service. The link will appear only when documents are ready for packaging and shipping.
    Under the Graduation section, if there is no link, there are no documents available.

If you have already received your document in person or by courier, or had someone collect it on your behalf, there will be no link to request courier service.

If your document is available or you have a request already in progress or completed, you will see the Document Courier Request link. Select it.
Document Courier Request link available in My Academics on RAMSS.

  1. Review the information page to make sure you understand the costs, terms and conditions. Then click on New Request.
    Graduation Document Courier Request page with New Request button.
  2. Review the Personal Information section. You may choose to have your documents couriered to your Home Address, your Mailing Address or to another address which you can input later. If you are going to select Home or Mailing Address, make sure they are correct before you continue.
    Personal Information section showing student name and Contact Information.

If your Home/Mailing Address is wrong or incomplete, STOP NOW, return to the main Student Centre page and update your Personal Information page before attempting your request again. If you have an apartment, unit or suite number, make sure it is included.

  1. Review the available documents. If more than one award document is available, all documents will be couriered in a single request, to one address only. (If you graduated with a double major in Business, it may appear that there are multiple documents. You will receive only one document which shows conferral of the double major.) Select Continue to Courier Request.
    Award(s) to be Couriered chart with dates, terms, and document descriptions.
  2. Select your delivery option. If you select Another Address Below, you can enter it. You must also provide a telephone number where you can be reached by the courier. When you are satisfied with the contact information, click the Save and Review Requests button. You are responsible for any errors/omissions in this information. Be sure to include your unit/suite number.
    Delivery Address Options section with fields to edit recipient's name and mailing address, and Contact Phone Number section.
  3. Review your request, including the information on the Handling and Recipient Information tab, then select Make Payment.
    Graduation Document Courier Request Details section with General Info tab, Handling and Recipient Info tab, and Make Payment button.
  4. Review the Courier Request Agreement. If you agree, check off the I agree box. If you do not agree, click the Cancel button.
    Courier Request Agreement page with "I Agree" checkbox.
  5. Enter your payment details and click Make a Payment. Be sure to use a 2-digit month and a 4-digit year (e.g.: Exp Month 08 and Exp Year 2017) and do not enter spaces.
    Courier Request Payment Details page with Payment Summary, Payment Details, Credit Card Details and Make a Payment button.
  6. Print and save the Confirmation page for your records.
    Courier Request Payment Confirmation page noting successful request submission.
  7. To review your request at a later time, select the Document Courier Request link from the My Academic page of your Student Centre.
    Document Courier Request link.

Scroll down the page and choose the Review Requests button.
Review Request button
Graduation Document Courier Request Details chart - General Information tab.

Once your document has been packaged and transferred to the Courier Service, the Processing Status will change to "Couriered." Please allow at least 5 additional days (10 additional days for international service) for delivery of your document after this dispatch date.
General Information tab showing Couriered Processing Status.