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How to Request Ryerson Official Transcripts

Ryerson University and Digitary

Ryerson is pleased to partner with DigitaryNew window, a leading digital credential expert and platform for certifying, sharing and verifying academic credentials, to issue official transcripts in a secure digital format. These digital transcripts (e-Transcripts) are certified and considered ‘official,’ and can be shared securely with educational institutions, employers, immigration authorities and other third parties.

Digitary ensures your documents' authenticity when accessed through the Digitary portal.

Digitary stores your documents securely and your data remains under Ryerson University’s control. This information can only be accessed by you, Ryerson, and whomever you choose to share your documents with.

Documents issued through Digitary are authentic, tamper-evident and legally valid. The underlying Digitary systems have been independently tested by security experts. Digitary documents contain digital signatures that meet the legal requirements of certified digital documents in countries around the world.

You will order and pay for your e-Transcript in RAMSS. You will receive an email notification from Digitary when your e-Transcript is ready to be shared. You will then log into your account on the secure Digitary Learner Portal with your Ryerson username and password and authorize the release of your transcript to your chosen destination. For more details about Ryerson Official Transcripts, Digitary, and frequently asked questions, please see Ryerson Official Transcripts.

You will need to log in with your Ryerson username and password to access RAMSS and submit your e-Transcript order.

What do I do if I have forgotten my Ryerson username or password?

If you have forgotten your username or password, you may try performing an account recoveryNew window. If you do not remember your username you may enter your Ryerson student number in the username field.

If you have forgotten your Ryerson student number, you can contact studentrecords@ryerson.ca for assistance.

I’m a former student/alumni and don’t have access to RAMSS, what do I need to do?

If you attended Ryerson after 1984, you can activate your online identity or recover your account to access RAMSS by following the instructions on the Accounts page. You must have your Ryerson student ID number to activate your online identity or recover your account. If you do not know your Ryerson student ID number, or if you attended Ryerson before 1984, please contact Student Records at studentrecords@ryerson.ca for assistance.

When I try to log in to my.ryerson.ca and access RAMSS I am prompted to enter a verification code. Where do I find that code?

If you are prompted to enter a Verification Code after entering your Ryerson username and password, this means you have two-factor authentication enabled on your Ryerson account.

Ryerson login page with Verification Code box and Log in button

To find the verification code, open the Google Authenticator app that you installed on your mobile device. Enter the code and click Log in to proceed to RAMSS.

Two-factor authentication is required for Ryerson students when logging in to access specific applications including RAMSS. Two-factor provides a second level of security for your Ryerson account. More information including Frequently Asked Questions can be found on the Two-Factor Authentication page.

When I try to log in to my.ryerson.ca and access RAMSS, I receive a message that I need to install a Google Authenticator app and use two-factor authentication. What does that mean?

Two-factor authentication is required for current and former Ryerson students when logging in to access specific applications including RAMSS.  Two-factor provides a second level of security for your Ryerson account.

If you encounter a message after entering your Ryerson username and password, prompting you to install the Google Authenticator app, you have not yet set up two-factor authentication for your Ryerson account.

Ryerson login screen indicating two-factor authentication is required with prompt to install Google Authenticator app on your mobile device.

  1. To set up two-factor authentication, follow the instructions to download and install the Google Authenticator app on your smartphone then click the Next button on the screen where you are logging in to access RAMSS
  2. In Google Authenticator, choose the option to set up a new account.
  3. Use your phone’s camera to scan the QR code on your screen to complete the two-factor set up process and enter the verification code from the Google Authenticator app.

Example of quick response (QR) code on Ryerson login screen.

  1. Once the setup is complete, you can click Continue and you will be prompted for the Verification Code. Enter the code from the Google Authenticator app to log in and proceed to access RAMSS

Ryerson login screen with success message for two-factor setup. Continue button allows you to proceed to your application. 

For more information and detailed instructions see: Setting Up Two-Factor Authentication page.

  1. Once you have logged in to your my.ryerson.ca portal select the RAMSS tab.

    RAMSS tab in top right of my.ryerson.ca portal navigation
  2. Select the Academics tile.

    Academics tile selected in top right of RAMSS Student Homepage 
  3. Select Request Official Transcript.

    Request Official Transcript selected from left menu of View Grades page
  4. The Request Official Transcript page with information and instructions for completing your request will appear. After reviewing the information, click Continue to start your transcript order.

    eTranscript instructions and use of information screen. The Continue button and Review Orders button are included at the bottom of the screen.
  5. In the Personal Information section, you can review your Personal Information and you may enter a previous name.

    Personal Information: Use this section to edit your name and contact information.  

Undergraduate and Graduate Students Important:

Digitary will send a notification with the link to access your e-Transcript and important instructions to the email address on your record in RAMSS. You are responsible for ensuring all email addresses are correct.

For current students, notifications and instructions for e-Transcript orders will be sent to your Ryerson email address. 

If the "Contact Information" box in the Personal Information section does not display a Ryerson email address, the notification will be sent to the Home email address on your student record.

Personal Information: Ryerson Email address highlighted in bottom right of contact information box.

Before submitting your electronic transcript request, check the Personal Information on your record in your Student Center in RAMSS. You can update your Home email or add a Home email address if necessary.

  1. In the Program Information section, if you attended Ryerson University prior to 1984, you can provide information about your program(s) of study and years of attendance. Then click Continue to Transcript Order Details.
    Program Information (Years of Attendance): Indicate if you attended Ryerson prior to 1984. Section includes button to continue to transcript order details.
  2. In the Transcript Order Details section, you can indicate when the transcript is required and delivery options. Select Electronic Transcripts from the drop down and enter the number of e-Transcripts (Share Credits) you are ordering. Transcript Order Details: Indicate from the drop-down menu when the transcript is needed and select transcript delivery options. Here, you can also select the number of electronic transcripts to share through the Digitary portal.
What are Share Credits?

The number you enter in the "Number of electronic transcripts to share through the Digitary portal:" field represents the number of Share Credits you will purchase for your e-Transcript order.

Transcript Order Details: Transcript Ordering section with text box to indicate number of transcripts to share through the Digitary portal.

Undergraduate and Graduate Students Note:

Each
Share Credit will allow you to share the secure e-Transcript with one recipient, such as an employer or an educational institution.

For example, if you are applying to graduate programs at two universities (University A and University B) and need to submit an e-Transcript with the application to each university, you can purchase two Share Credits when you submit your order through RAMSS.

When you are notified that your e-Transcript is ready for sharing, you can log in to the Digitary Learner Portal. You will then use the first Share Credit to send your e-Transcript to University A, and the second Share Credit to send your e-Transcript to University B.

In the Digitary Learner Portal, you will be able to see how many Share Credits you purchased for your e-Transcript, how many you have already used, and how many are remaining.

When you have used all of the Share Credits that you purchased for your e-Transcript, you will no longer be able to share it with any further recipients. If the remaining Share Credits reach zero and you need to share your e-Transcript with another recipient, you will need to submit a new order through RAMSS and purchase more Share Credits.

  1. Once you have filled out all of the information in the Transcript Order Details section, including the number of Share Credits you wish to purchase, click Save and Review Orders.
    Transcript Order Details: Save and Review Orders button highlighted in bottom right of section.
  2. On the Review Orders page you can edit, delete and review your request. Click the Make Payment button once you are ready to finalize your order and pay.Review Orders: View, delete or edit your order. Includes request date, required-by date, delivery details, payment status, payment reference number, number of transcripts ordered and the total amount due. Make Payment button is included at the bottom of this section.
  3. The Official Transcript Order Agreement outlines your obligations and responsibilities in requesting and making payment for your request; you may still cancel your request at this point. Click "I Agree" to proceed.
    Official Transcript Order Agreement: Screen outlines obligations and responsibilities for requesting an eTranscript. "I Agree" checkbox and "Cancel" button are both included at the bottom of the screen.
  4. The Payment Details page allows you to view the total amount for the Share Credits you are purchasing. Click Pay Now to proceed to the secure payment site.
    Payment Details: Section shows payment summary, amount due, a note that the payment is non-refundable, and payment details (Mastercard, Visa, American Express). "Pay Now" button is included at the bottom of this section.
  5. Enter your credit card details on the payment page and click Submit.
  6. The Transcript Payment Confirmation page will appear upon completion payment. It will display the transaction reference number, credit card authorization code, payment amount, and transaction date. Keep track of this information for your reference.
    Transcript Payment Confirmation: Payment submission confirmation screen shows student name, a success of submission notice and details including the transaction reference number.

Once your order is processed and your e-Transcript is transmitted from Ryerson to Digitary, you will receive an email notification with the link to log in to the Digitary Learner Portal. From there, you can use the Share Credits you purchased to share the document with recipients. For more details about how to view and share your documents from the Digitary Learner Portal, please see Digitary’s Learner FAQNew window.