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Accessibility for Ontarians Disabilities Act (AODA)

Where as the Ontario Human Rights Code requires that we "accommodate to undue hardship", the Accessibility for Ontarians with Disabilities Act takes a proactive approach and requires that a standard of accessibility is put in place. At Ryerson we are striving to go beyond the minimum standards of the AODA in order that we may achieve the highest level of accessibility from the start, thereby reducing the need for accommodation.

You can find more information about the legislation and standards on the Ministry of Community and Social Services, Accessibility Directorate website.

Four Principles of the AODA


Providing service with dignity means the customer maintains his or her self-respect and the respect of other people. Dignified service means not treating persons with disabilities as an afterthought or forcing them to accept lesser service, quality or convenience.


Persons with disabilities are enabled to do things on their own, without unnecessary assistance or intervention from others.


Services are provided in a way that enables persons with disabilities to benefit from the same service, in the same place, and in a similar way as others.

Equality of Opportunity

Goods and services are provided to persons with disabilities in a way that the opportunity to access goods and services, resources, and materials is equal to that given to others. This requires accessible formats and flexible approaches. It means Inclusiveness and full participation.


Accessibility for Ontarians with Disabilities Act, 2005
Enacted in 2005, the Accessibility for Ontarians with Disabilities Act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life.

Accessibility Standards for Customer Service
This Regulation establishes accessibility standards for customer service for organizations that provide goods or services to members of the public in Ontario.

Integrated Accessibility Standards
In June 2011, the AODA Integrated Accessibility Standards became law, enacting standards in the areas of Employment, Information and Communication, and Transportation. This set of standards includes three of the five that are part of the Ontario's plan to remove barriers and create a province that is accessible for all residents.

Ontarians with Disabilities Act, 2001
The Ontarians with Disabilities Act was passed on December 14, 2001 and was enacted with the intent to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to their full participation in the life of the province.

Ontario Human Rights Code
The Ontario Human Rights Code (Code) is a provincial law that gives everybody equal rights and opportunities free from discrimination.