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ITM 410

Business Process Design

This course introduces the principles of business process design for performance improvement. A systematic approach is used to teach students how to develop the design requirements for new business process architectures. Emphasis is placed on how to evaluate business process problems, analyze and design business processes to ensure organizational efficiency and effectiveness when new technologies are implemented. Opportunities for process improvement are based on the business strategy, the value proposition, improvement objectives of the organization, and the implementation of of-the-shelf software systems (eg. ERP, CRM, SRM). This course is intended to develop students' understanding of, and competence in the use of appropriate methods, tools and techniques of process analysis and design for organizational improvement. To ensure the development of the necessary competencies, students will work on a case study and use state-of-the-art business process frameworks, analysis and design methodologies and appropriate software tools to analyze, simulate and design the business process solutions.
Weekly Contact: Lecture:3 hrs.
GPA Weight: 1.00
Course Count: 1.00
Billing Units: 1

Prerequisites

(ITM 100 and ITM 207) or ITM 305 or Direct Entry or CAAT Program

Antirequisites

None

Co-Requisites

None

Custom Requisites

None

Information Technology Management

  • ITM 100
    Foundations of Information Systems
  • ITM 102
    Business Information Systems I
  • ITM 107
    Managerial Decision Making
  • ITM 200
    Fundamentals of Programming
  • ITM 207
    Computer-Enabled Problem Solving
  • ITM 277
    Intro to Information Technology and Society
  • ITM 301
    IT Infrastructure
  • ITM 305
    Systems Analysis and Design
  • ITM 315
    Server Administration
  • ITM 330
    Supply Chain Process Architecture
  • ITM 350
    Concepts of e-Business
  • ITM 360
    Establishing an eBusiness Operation
  • ITM 410
    Business Process Design
  • ITM 430
    System Design and Implementation
  • ITM 445
    Multimedia in Business
  • ITM 500
    Data and Information Management
  • ITM 501
    Decision Analysis
  • ITM 513
    Adv Infrastructure Deployment and Management
  • ITM 595
    Auditing of Information Systems
  • ITM 600
    Data Communications Network Design
  • ITM 601
    Advanced Business Process Methods
  • ITM 605
    Client Server Applications
  • ITM 610
    Database Administration
  • ITM 612
    Knowledge Management/Learning Technologies
  • ITM 617
    Physical Dbase Design and Implementation
  • ITM 618
    Business Intelligence and Analytics
  • ITM 696
    Accounting Information Systems
  • ITM 703
    Current Issues in Information Systems Management
  • ITM 704
    Mobile App. Development
  • ITM 706
    Enterprise Architecture
  • ITM 707
    Strategy, Management and Acquisition
  • ITM 711
    Cloud Computing
  • ITM 733
    Research in IT - Independent Study
  • ITM 735
    ICT and Diversity Management
  • ITM 738
    Advanced Case Analysis
  • ITM 750
    IS Project Management
  • ITM 780
    Web Design and Management
  • ITM 805
    Special Topics in IT Infrastructure
  • ITM 820
    Information Systems Security and Privacy
  • ITM 90A/B
    Graduation Project