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IND 816

Service Operations Management

The objective of this course is to develop an understanding of the elements of service organizations and relations among the operations, human resources, information system and marketing functions in a service industry. The course explores the challenges faced by managers in various types of service organizations with a focus on operational issues in such organizations. Topics include the nature of services, the role of services in economy, designing service organizations, service quality, E-service, managing service operations, quality and productivity improvement in service organizations, and growth and globalization of services.
Weekly Contact: Lab:1 hr. Lecture:3 hrs.
GPA Weight: 1.00
Course Count: 1.00
Billing Units: 1

Antirequisites

None

Co-Requisites

None

Custom Requisites

None

Mentioned in the Following Calendar Pages

*List may not include courses that are on a common table shared between programs.

Industrial Engineering

  • IND 108
    Data Analytics for Non-Data Analysts
  • IND 110
    Data Organization for Data Analysts
  • IND 119
    Introduction to Big Data
  • IND 123
    Data Analytics: Basic Methods
  • IND 300
    Introduction to Management
  • IND 303
    Work Measurement, Analysis and Design
  • IND 400
    Facilities Design
  • IND 405
    Introduction to Data Science and Analytics
  • IND 508
    Operations Research I
  • IND 600
    Systems Modeling and Simulation
  • IND 604
    Operations Research II
  • IND 605
    Experimental Design and Quality Assurance
  • IND 708
    Information Systems
  • IND 70A/B
    Industrial Systems Design
  • IND 710
    Production and Inventory Systems
  • IND 712
    Industrial Ergonomics
  • IND 713
    Project Management
  • IND 719
    Big Data Analytics Tools
  • IND 810
    Flexible Manufacturing Systems
  • IND 816
    Service Operations Management
  • IND 832
    Reliability and Decision Analysis
  • IND 833
    Financial Engineering