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April 2021

Changes from 03/31/2021 to 04/07/2021

  • Thursday, April 1, 7:00 a.m. to 8:00 a.m. - completed
    Updating WSUS server..
    User Impact: Users will not be able to get windows updates during this period. 
  • Sunday, April 4, 8:00 a.m. to 1:00 p.m. - completed
    Updating HR production system.
    User Impact: eHR, UAT/TST will not be available during this period. 
  • Tuesday, April 6, 7:00 a.m. to 10:00 a.m. - completed 
    Updating Active Directory.
    User Impact: Any password changes may be delayed. 

Changes from 04/07/2021 to 04/14/2021

  • Thursday, April 8, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to CQ.
    User Impact
    : None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
  • Friday, April 9, 6:00 a.m. to 7:00 a.m. - completed
    AI infrastructure upgrade.
    User Impact
    :
    Access to the following apps will be intermittent during this period:
    • RMS Admin New
    • Communication fee
    • Mass Mail Tool
    • Maven Archiva
    • Enterprise hub
  • Friday, April 9, 7:45 a.m. to 8:00 a.m. - completed
    Upgrading Jira to improve performance.
    User Impact
    : No access to Jira during this period.

Changes from 04/14/2021 to 04/21/2021

  • Thursday, April 15, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to CQ.
    User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
  • Thursday, April 15, 10:00 a.m. to 11:00 a.m. - completed
    Updating XMedius.
    User Impact: Users may not be able to use XMedius during this period.  
  • Friday, April 16, 7:00 a.m. to 8:00 a.m. - completed
    Updating database server.
    User Impact: No access to JIRA during this period.
  • Friday, April 16, 7:00 a.m. to 8:00 a.m. - completed
    Updating RMS version.
    User Impact: Access to Activation, Self Serve and Administration will be intermittent during this period.
  • Sunday, April 18, 8:00 a.m. to 10 a.m. - completed
    Updating database servers.
    User Impact: No access to:
    • Applications on *.apps.ccs.ryerson.ca and *cf.ryerson.ca
    • Content 7
  • Sunday, April 18, 8:00 a.m. to 1:00 p.m. - completed
    Updating RAMSS.
    User Impact: RAMSS and all of its related services will be down during the outage. 
  • Sunday, April 18, 5:00 p.m. to 9:00 p.m. - completed
    Updating ServiceNow.
    User Impact: None expected.  
  • Tuesday, April 20, 9:00 a.m. to 4:00 p.m. - completed
    Upgrading OneCard.
    User Impact: No access to papercut services and online eAccounts. One card will send out a message regarding the outage.

Changes from 04/21/2021 to 04/28/2021

  • Wednesday, April 21, 5:00 p.m. to 5:30 p.m. – completed
    Updating RMS.
    User Impact
    : None expected.  
  • Sunday, April 25, 8:00 a.m. to 3:00 p.m. - completed
    Updating Stat & UPK
    User Impact
    : Both Stat & UPK will be down during this period.