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March 2019

Changes from 02/27/2019 to 03/06/2019

  • Wednesday, February 27, 2:00 p.m. to 6:00 p.m. - completed
    Upgrading firmware for ERP development system (1).
    User Impact: None expected due to redundancy.
  • Wednesday, February 27, 7:00 p.m. to 9:00 p.m. - completed
    Upgrading database servers. (1)
    User Impact: None expected.
  • Thursday, February 28, 10:00 a.m. to 2:30 p.m. - completed
    Upgrading HR application.
    User Impact: All RUAD users who use the application will be affected, and will not be able to access the application until the upgrade is completed. 
  • Friday, March 1, 6:00 a.m. to 6:30 a.m. - completed
    Updating Google authentication for single sign on.
    User Impact: This may impact new Google logins for a couple of minutes.
  • Friday, March 1, 6:00 a.m. to 7:00 a.m. - completed
    Updating CAS.
    User Impact: Users who have logged in won't be affected. New sign ins may be intermittent.
  • Friday, March 1, 6:00 a.m. to 8:00 a.m. - completed
    Performing updates on firewall. (1)
    User Impact: Users may experience intermittent network connectivity.
  • Friday, March 1, 9:00 a.m. to 9:15 a.m. - completed
    Upgrading Global Protect VPN clients.
    User Impact: Anyone using Global Protect will have their client automatically updated from version 4.1.7-18 to 4.1.10.  
  • Friday, March 1, 3:00 p.m. to 3:15 p.m. - completed
    Adding BoG and Senate election links to my.ryerson portal.
    User Impact: None expected.
  • Friday, March 1, 3:00 p.m. to 4:00 p.m. - completed
    Firewall upgrade for Student Housing Services.
    User Impact: None expected.
  • Sunday, March 3, 5:00 p.m. to 8:00 p.m. - completed
    Performing updates on firewall. (2)
    User Impact: Users may experience intermittent network connectivity.
  • Tuesday, March 5, 12:00 p.m. to 1:30 p.m. - completed
    Upgrading database servers. (2)
    User Impact: None expected.  

Changes from 03/06/2019 to 03/13/2019

  • Thursday, March 7, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to CQ.
    User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
  • Thursday, March 7, 4:35 p.m. to 5:00 p.m. - completed
    Removing BoG and Senate election links from my.ryerson portal.
    User Impact: None expected.
  • Friday, March 8, 6:00 a.m. to 6:10 a.m. - completed
    Applying updates to the identity provider service.
    User Impact:  Users logging in through federated single sign on apps like Lynda, ORCID will be affected.
  • Friday, March 8, 12:00 p.m. to 12:30 p.m. - completed
    Updating survey web server.
    User Impact: No access for users with active surveys.
  • Sunday, March 10, 8:00 a.m. to 2:00 p.m. - completed
    Applying patches to RUFIS.
    User Impact: RUFIS will not be available during this period.
  • Monday, March 11, 3:00 p.m. to 3:15 p.m. - completed
    Adding RSU elections link to my.ryerson portal.
    User Impact: None expected.


Changes from 03/13/2019 to 03/20/2019

  • Thursday, March 14, 6:30 a.m. to 8:00 a.m. - completed
    Updating CQ system.
    User Impact: No access to CQ author and development systems during this period.
  • Thursday, March 14, 7:00 a.m. to 10:00 a.m. - completed
    Updating Autodesk Licensing service.
    User Impact: Users will not be able to launch Autodesk products during the update.
  • Thursday, March 14, 4:30 p.m. to 5:00 p.m. - completed
    Removing RSU elections link to my.ryerson portal.
    User Impact: None expected.
  • Friday, March 15, 7:00 a.m. to 8:00 a.m. - completed
    Adding HTTP headers for virtual servers.
    User Impact: No Service Interruption expected however websites should be monitored for issues after changes have been made.
  • Friday, March 15, 9:00 a.m. to 11:00 a.m. - completed
    Upgrading Clockworks servers.
    User Impact: Clockworks users will not have application access during this period.
  • Saturday, March 16, 10:00 p.m. to Sunday, March 17, 2:00 a.m. - completed
    Migrating SAN storage.
    User Impact: No new logins to all CASified applications including RUVPN2, RAMSS, eHR, D2L etc. No access to RMS, uPortal, CAS.

Changes from 03/20/2019 to 03/27/2019

  • Thursday, March 21, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to CQ.
    User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
  • Thursday, March 21, 10:00 a.m. to 12:00 p.m. - completed
    Patching SQL server. (1)
    User Impact: The limited users (SimpleK application) are contacted and downtime is confirmed.
  • Friday, March 22, 5:00 a.m. to 7:00 a.m. - completed
    Migrating storage for ru.ryerson to a new storage array. (1)
    User Impact: Upload service to ryecast will be unavailable.  
  • Friday, March 22, 6:00 a.m. to 6:30 a.m. - completed
    Updating RMS.
    User Impact: Access to Activation, Self Serve and Admin will be intermittent during this time.
  • Friday, March 22, 6:00 a.m. to 8:00 a.m. - completed
    Upgrading WordPress..
    User Impact: Each blog will experience a brief (<1minute) outage as it is upgraded. No system outage is required.
  • Friday, March 22, 6:00 a.m. to 8:00 a.m. - completed
    Updating RMS, JIRA, ORCA.
    User Impact: A brief outage expected for RMS, JIRA, ORCA during this period.
  • Friday, March 22, 6:30 a.m. to 8:00 a.m. - completed
    Upgrading Confluence application.
    User Impact: No access to Confluence during this period.
  • Friday, March 22, 7:00 a.m. to 9:00 a.m. - completed
    Migrating SAN storage. (2)
    User Impact: No access to Cold fusion and Ryerson mobile.
  • Friday, March 22, 7:00 a.m. to 10:00 a.m. - completed
    Updating VApps.
    User Impact:  VApps will not be available during the upgrade. No new or existing sessions will be able to run.
  • Friday, March 22, 10:00 a.m. to 12:00 p.m.
    Patching database server. (2)
    User Impact: The limited users are contacted and downtime is confirmed.
  • Saturday, March 23, 10:00 p.m. to 11:59 p.m. - completed
    Updating www.ryerson.ca server hardware.
    User Impact: No downtime for www.ryerson.ca is expected.
  • Sunday, March 24, 10:00 a.m. to 11:00 a.m. - completed
    Migrating server storage.
    User Impact: Server will not be available.