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May 2019

 Changes from 05/01/2019 to 05/08/2019

  • Thursday, May 2, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to CQ.
    User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
  • Thursday, May 2, 8:30 a.m. to 11:30 a.m. - completed
    Updating Clockworks.
    User Impact: No access to Clockworks website during this time period.
  • Thursday, May 2, 10:00 p.m. to 11:00 p.m. - completed
    Applying changes to Ryerson network.
    User Impact: No outage expected but VPN and SSH sessions may drop.  
  • Friday, May 3, 5:00 a.m. to 6:00 a.m. - completed
    Upgrading JRE on cold fusion servers.
    User Impact: The following sites/services will not be unavailable during the update:
    • ccs.cf.ryerson.ca/*
    • ccs3.cf.ryerson.ca/*
    • ss.cf.ryerson.ca/*
    • cfws.cf.ryerson.ca/*
    • cfcentral.cf.ryerson.ca
    • ors.cf.ryerson.ca/*
    • hr.cf.ryerson.ca/*
    • lib.cf.ryerson.ca/*
    • ev1.cf.ryerson.ca/*
    • orca.ryerson.ca
    • m.ryerson.ca.  
  • Friday, May 3, 6:00 a.m. to 6:15 a.m. - completed
    Enforcing Two-Factor for employees on my.ryerson portal.
    User Impact: None expected. New logins to my.ryerson will prompt for Two-Factor.
  • Friday, May 3, 6:00 a.m. to 7:00 a.m. - completed
    Updating RMS.
    User Impact: Access to Activation, Self Serve and Admin will be intermittent during this time.
  • Friday, May 3, 7:00 a.m. to 8:00 a.m. - completed
    Applying OS changes to idp server.
    User Impact: New Lynda.com and orcid.org logins will be down for few minutes during server reboot.
  • Saturday, May 4, 8:00 a.m. to 3:00 p.m. - completed
    Updating eHR and RAMSS.
    User Impact: eHR & RAMSS Web Services will be briefly down during the outage times.
  • Sunday, May 5, 8:00 a.m. to 9:00 a.m. - completed
    Updating Adobe Reader on server.
    User Impact: None expected.

Changes from 05/01/2019 to 05/08/2019

  • Wednesday, May 8, 7:00 a.m. to Wednesday, May 15, 8:00 a.m. - completed
    Upgrading RMail.
    User Impact: IMAP/POP clients could be momentarily disconnected.
  • Thursday, May 9, 6:00 a.m. to 6:05 a.m. - completed
    Upgrading database server.
    User Impact: Jira and Conflucence will be unavailable during this time period.  
  • Friday, May 10, 6:00 a.m. to 6:10 a.m. - completed
    Updating CAS server.
    User Impact: Access to CAS login page will be intermittent during this 10-minute window. Does not affect users who have already logged in.
  • Friday, May 10, 6:00 a.m. to 8:00 a.m. - completed
    Upgrading hardware for network servers.
    User Impact: None expected.
  • Friday, May 10, 9:00 p.m. to 9:10 p.m. - completed
    Updating JIRA.
    User Impact: No access to JIRA.
  • Friday, May 10, 10:00 a.m. to 11:00 a.m. - completed
    Updating eHR and RAMSS web servers.
    User Impact: None expected as the eHR and RAMSS applications will remain operational.
  • Friday, May 10, 2:00 p.m. to 4:00 p.m. - completed
    Upgrading RU-VPN2.
    User Impact: No outage to active sessions is expected but new authentications may not work during this period.
  • Sunday, May 12, 9:00 p.m. to 11:00 p.m. - completed
    Applying OS patches on RUFIS Systems.
    User Impact: RUFIS will not be available during this time frame.  
  • Monday, May 13, 10:00 a.m. to 12:00 p.m. - completed
    Upgrading SAM monitoring solution.
    User Impact: The system will not be available during the upgrade.


Changes from 05/15/2019 to 05/22/2019

  • Wednesday, May 15, 10:00 p.m. to Wednesday, May 29, 11:59 p.m. - rescheduled
    Updating firmware on network switches across campus.
    User Impact: The upgrade and outage for each stack/location will take upward of 30 minutes. There will be no security, BAS, wired, wireless or VoIP/SIP telephone networks available in the announced locations during the upgrade time. Announcements will be done via MAFs and direct e-mail communication with affected faculty, admin areas, etc.
  • Thursday, May 16, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to CQ.
    User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
  • Thursday, May 16, 1:30 p.m. to 3:30 p.m. - cancelled
    Enabling secondary instructor webservice.
    User Impact: There will be an outage of 2 hrs to accommodate this change and clients have notified their users..  
  • Friday, May 17, 6:00 a.m. to 6:30 a.m. - completed
    Upgrading Tomcat on ADS production server.
    User Impact: No access to the following apps during this period:
    • Curriculum Assistant
    • Academic Consideration
    • Academic Appeals
    • Onecard Photo upload
    • Go Transit
    • Student Initiative Funding
    • Academic Plan
    • Honorary Doctorate
    • Tutor Marketplace
    • FCAD/Creative Industries Internship
    • Early Childhood Studies
    • CCS Forms
    • RyeCast
  • Friday, May 17, 6:00 a.m. to 6:30 a.m. - completed
    Updating RMS. Any new email account will be created in GMail. No more options for new users to use RMail.
    User Impact: Access to Activation, Self Serve and Administration will be intermittent.  
  • Friday, May 17, 6:00 a.m. to 7:00 a.m. - completed
    Updating CAS.
    User Impact: CAS will be down for about 10 minutes. Users already logged in will not be impacted.
  • Friday, May 17, 6:00 a.m. to 7:00 a.m. - completed
    Removing Gmail opt-in popup in the my.ryerson portal.
    User Impact: Access to my.ryerson portal will be intermittent during this period.
  • Friday, May 17, 6:00 a.m. to 8:00 a.m. - completed
    Updating the Oracle servers.
    User Impact: All applications hosted on cf.ryerson.ca and the following will be unavailable during this period:
    • Curriculum Assistant
    • Academic Consideration
    • Academic Appeals
    • Onecard Photo upload
    • Go Transit
    • Student Initiative Funding
    • Academic Plan
    • Honorary Doctorate
    • Tutor Marketplace
    • FCAD/Creative Industries Internship
    • Early Childhood Studies
    • CCS Forms
    • RyeCast

Changes from 05/22/2019 to 05/29/2019

  • Friday, May 24, 6:00 a.m. to 8:00 a.m. - completed
    Upgrading CAS.
    User Impact
    : CAS will be down for about 15 minutes, and full server capacity will resume within 1 hour. Users already logged in will not be impacted.
  • Saturday, May 25, 8:00 a.m. to 4:00 p.m. - completed
    Upgrading HR server.
    User Impact
    : eHR will be down during the outage times.
  • Sunday, May 26, 9:00 a.m. to 12:00 p.m. - completed
    Updating database and web services.
    User Impact
    : It will impact eHR, Finance and RIS. These systems will not be able to exchange information (passing info to each other) while the system is down.
  • Tuesday, May 28, 10:00 a.m. to 1:00 p.m. - completed
    Updating XMedius system.
    User Impact
    : XMedius users may need to log back into the web interface but no full outage is expected.