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Virtual Applications FAQ

Yes, you can access the Virtual Applications from anywhere with an Internet connection.

Please see our Working with VApps Files section. 

Open the application of the file you want to open. Go to the File menu, and click Open. By default you will see the Virtual Apps Documents folder in the Open window similar to the Save As window previously shown. If you have saved any files in this folder before, you will see those files. Select your file and click Open.

Since you can save your files on your computer's local hard drives, similarly, you can open your files from these drives as well. Click Open from the File menu, and from the drop-down menu of the Open window, select any Client drive. For example, if you select C$ on Client (C :), you will see the previously saved files of the application type you selected. Select the file and click Open.

If you are using other online applications such as online audio/video files, your Virtual Applications will not respond as fast as you expect them to. Close all other online applications while using Virtual Applications.

If the file is not saved and the timeout occurs, the file will be lost, the application is kept alive for 30 minutes. If the file was saved on V: drive within VApps, the file is permanent.

You have 500MB disk space available for your Virtual Apps Documents folder.

There are many possible causes, the most common one is that the plugin has not been installed. Another reason for this error could be that the browser is not aware about the ICA extension. On the Internet Explorer menu, go to Tools > Internet Options > Advanced tab. Under Security section, unselect the Do not save encrypted pages to disk option.

Restrictions message

This message can be safely ignored. It normally happens when doing a File > Open or File > Save operation. It is an application based message which shows up when the application finds certain files it needs to access restricted on your local drive. Afterwards, it self corrects and ignores the check.

Yes, Virtual Applications is not available between 2:30 a.m. and 3 a.m. daily for system maintenance. Please save your work before 2:30 a.m. to ensure your work is not lost.

Security Certificate message

On Mac OS X, the root certificate must be manually installed before you are able to run a VApps application.

Method 1: Using Safari Browser

  1. Download the certificate to your computer using Safari.

    a. Double click on the link below to download the certificate.
    http://cacerts.digicert.com/DigiCertSHA2HighAssuranceServerCA.crt, external link

  2. Double click on the downloaded certificate on your computer.

    a. If prompted, select Keychainlogin, click Add.

This will install the certificate on your computer and you can now run a VApps application.

Method 2: Using Firefox Browser

  1. Download the certificate to your computer using Mozilla Firefox

    a. Secondary (right) click on the following link.
    http://cacerts.digicert.com/DigiCertSHA2HighAssuranceServerCA.crt, external link

    b. Click Save Link As.

    save link as option

    c. Click Save.

    save location

  2. Double click on the downloaded certificate on your computer.

    a. If prompted, select Keychainlogin, click Add.

This will install the certificate on your computer and you can now run a VApps application.

The received error screen:

Citrix Receiver error message: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust 'DigiCert SHA2 High Assurance Server CA', the issuer of the server's security certificate.

The root certificate must be manually installed before you are able to run a virtual application (VApps).

  1. Download the certificate to your computer using Mozilla Firefox.

    a. Right click on the following link:
    http://cacerts.digicert.com/DigiCertSHA2HighAssuranceServerCA.crt, external link

    b. Click Save Link As and save on Desktop.

    Context menu displayed upon right-clicking the certificate link-Select "Save Link As" and save on Desktop

  2. Find the downloaded file and double click on security certificate.

    Downloaded Certificate on Desktop

  3. Click Open.

    Open File-Security Warning screen

  4. Click Install Certificate.

    General Details about the certificate. Click Install Certificate.
  5. Click Next. 
    Welcome to the Certificate Import Wizard-Click Next


  1. Click Next.
    Certificate Store window-Choose 'Automatically select the certificate store based on the type of certificate' then Click Next

  2. Click Finish.
    Completing the Certificate Import Wizard screen

  3. Click OK.
    'The import was successful' click Ok

  4. Click OK.
    Click Ok on the General Information screen

  5. The certificate is now installed and you can now run a VApps application.

Sometimes, although you may be able to access vapps.ryerson.ca through another browser, you may not be able to access it by using Internet Explorer. This is because the security and/or privacy setting on your Internet Explorer browser is set too high.

To resolve this issue, set the Internet Explorer security and privacy setting to medium.

Here's how to do so:

  1. Click Tools and click Internet Options.

    Tools menu displayed on the right hand side. Select Internet Options from the Tools menu.

  2. Click Security tab and move the slider to Medium-High.

    Security tab screen in internet options window

  3. Click OK.

  4. Click Privacy tab and move the slider to Medium

    Privacy tab screen in internet options window

  5. Click OK and close Internet Explorer.

  6. Restart Internet Explorer. You should now be able to log onto VApps.

Ryerson recently upgraded the Virtual Applications (VApps) and people using VApps shortcuts from the desktop may encounter the following error message. 

Error Message: 'Cannot start app. Please contact your help desk'

The old VApps shortcuts no longer work. Users can access VApps application by logging onto vapps.ryerson.ca.

To remove the old VApps shortcuts from the desktop the Citrix Receiver must be reset.

How to reset Citrix Receiver

  1. Right-click Citrix Receiver icon on the taskbar and click About.

    Citrix Receiver icon right-clicked on the task

  2. Click Advanced.

    About Citrix Receiver screen

  3. Click Reset Receiver.

    About Citrix Receiver screen with 'Advanced' clicked

  4. Click OK.

    Reset Receiver screen

  5. Click OK.

    Reset Receiver screen to default settings

  6. Click Cancel.

Citrix Receiver screen

The Ryerson Virtual Applications subfolder and VApps shortcuts from the start menu "All Programs" folder are removed.

The received error screen: 

How to Grant VApps (Mac)

  1. Start a VApps application.

  2. Click the Citrix Receiver icon and click Preferences.

    How to Grant VApps (Mac)

  3. Click Devices and select Read and write.

    How to Grant VApps (Mac)

  4. Close Preferences.

  5. Close VApps application.

  6. Log back onto VApps and start your application. You should now be able to access the local or removable disk.

The received error screen:

How to Grant VApps (Windows)

  1. Start a Vapps application.

  2. Click on Show Hidden Icons and right click on Citrix Receiver.

    How to Grant VApps (Windows)

  3. Click Connection Center.

    How to Grant VApps (Windows)

  4. Click Preferences.

    How to Grant VApps (Windows)

    If the connections screen is blank, open a virtual application first and then try again.

  5. Select Read and Write and click OK.

    How to Grant VApps (Windows)

  6. Click Close.

    How to Grant VApps (Windows)

  7. Close VApps application and log off VApps.

  8. Log back onto VApps and start your application. You should now be able to access the local of removable disk.