Virtual Applications FAQ

Yes, you can access the Virtual Applications from anywhere with an Internet connection.

Please see our Working with VApps Files section. 

Open the application of the file you want to open. Go to the File menu, and click Open. By default you will see the Virtual Apps Documents folder in the Open window similar to the Save As window previously shown. If you have saved any files in this folder before, you will see those files. Select your file and click Open.

Since you can save your files on your computer's local hard drives, similarly, you can open your files from these drives as well. Click Open from the File menu, and from the drop-down menu of the Open window, select any Client drive. For example, if you select C$ on Client (C :), you will see the previously saved files of the application type you selected. Select the file and click Open.

If you are using other online applications such as online audio/video files, your Virtual Applications will not respond as fast as you expect them to. Close all other online applications while using Virtual Applications.

If the file is not saved and the timeout occurs, the file will be lost, the application is kept alive for 30 minutes. If the file was saved on V: drive within VApps, the file is permanent.

You have 500MB disk space available for your Virtual Apps Documents folder.

There are many possible causes, the most common one is that the plugin has not been installed. Another reason for this error could be that the browser is not aware about the ICA extension. On the Internet Explorer menu, go to Tools > Internet Options > Advanced tab. Under Security section, unselect the Do not save encrypted pages to disk option.

This message can be safely ignored. It normally happens when doing a File > Open or File > Save operation. It is an application based message which shows up when the application finds certain files it needs to access restricted on your local drive. Afterwards, it self corrects and ignores the check.

Yes, Virtual Applications is not available between 2:30 a.m. and 3 a.m. daily for system maintenance. Please save your work before 2:30 a.m. to ensure your work is not lost.

On Mac OS X, the root certificate must be manually installed before you are able to run a VApps application.

Method 1: Using Safari Browser

1. Download the certificate to your computer using Safari.
   
   a. Double click on the link below to download the certificate.
   http://cacerts.digicert.com/DigiCertSHA2HighAssuranceServerCA.crt, external link
   
   
2. Double click on the downloaded certificate on your computer.
   
   a. If prompted, select Keychain: login, click Add.

This will install the certificate on your computer and you can now run a VApps application.

Method 2: Using Firefox Browser

1. Download the certificate to your computer using Mozilla Firefox
   
   a. Secondary (right) click on the following link.
   http://cacerts.digicert.com/DigiCertSHA2HighAssuranceServerCA.crt, external link
   
   b. Click Save Link As.
   
   
   
   c. Click Save.
   
   
   
   
2. Double click on the downloaded certificate on your computer.
   
   a. If prompted, select Keychain: login, click Add.

This will install the certificate on your computer and you can now run a VApps application.

The received error screen:

The root certificate must be manually installed before you are able to run a virtual application (VApps).

1. Download the certificate to your computer using Mozilla Firefox.
   
   a. Right click on the following link:
   http://cacerts.digicert.com/DigiCertSHA2HighAssuranceServerCA.crt, external link
   
   b. Click Save Link As and save on Desktop.
   
   
   
   
2. Find the downloaded file and double click on security certificate.
   
   
   
   
3. Click Open.
   
   
   
   
4. Click Install Certificate.
   
   
5. Click Next. 
   

1. Click Next.
   
   
   
2. Click Finish.
   
   
   
3. Click OK.
   
   
   
4. Click OK.
   
   
   
5. The certificate is now installed and you can now run a VApps application.

Sometimes, although you may be able to access vapps.ryerson.ca through another browser, you may not be able to access it by using Internet Explorer. This is because the security and/or privacy setting on your Internet Explorer browser is set too high.

To resolve this issue, set the Internet Explorer security and privacy setting to medium.

Here's how to do so:

1. Click Tools and click Internet Options.
   
   
   
   
2. Click Security tab and move the slider to Medium-High.
   
   
   
   
3. Click OK.
   
   
4. Click Privacy tab and move the slider to Medium. 
   
   
   
   
5. Click OK and close Internet Explorer.
   
   
6. Restart Internet Explorer. You should now be able to log onto VApps.

Ryerson recently upgraded the Virtual Applications (VApps) and people using VApps shortcuts from the desktop may encounter the following error message. 

The old VApps shortcuts no longer work. Users can access VApps application by logging onto vapps.ryerson.ca.

To remove the old VApps shortcuts from the desktop the Citrix Receiver must be reset.

How to reset Citrix Receiver

1. Right-click Citrix Receiver icon on the taskbar and click About.
   
   
   
   
2. Click Advanced.
   
   
   
   
3. Click Reset Receiver.
   
   
   
   
4. Click OK.
   
   
   
   
5. Click OK.
   
   
   
   
6. Click Cancel.
   

The Ryerson Virtual Applications subfolder and VApps shortcuts from the start menu "All Programs" folder are removed.

The received error screen: 

1. Start a VApps application.
   
   
2. Click the Citrix Receiver icon and click Preferences.
   
   
   
   
3. Click Devices and select Read and write.
   
   
   
   
4. Close Preferences.
   
   
5. Close VApps application.
   
   
6. Log back onto VApps and start your application. You should now be able to access the local or removable disk.

The received error screen:

1. Start a Vapps application.
   
   
2. Click on Show Hidden Icons and right click on Citrix Receiver.
   
   
   
   
3. Click Connection Center.
   
   
   
   
4. Click Preferences.
   
   
   
   If the connections screen is blank, open a virtual application first and then try again.
   
   
5. Select Read and Write and click OK.
   
   
   
   
6. Click Close.
   
   
   
   
7. Close VApps application and log off VApps.
   
   
8. Log back onto VApps and start your application. You should now be able to access the local of removable disk.