Desktop Support

Fees and Chargebacks

Type of Service	How Charge is Calculated	Rate
Install O/S & software	CCS does not currently charge for installing O/S and software.	No charge
New PC set-up	CCS does not currently charge for installing a new personal computer.	No charge
Move PC	Staff labour. Move of desktop or laptop to another office or desk within the existing local area that has an existing network connection. Does not include moving of large or heavy furniture. Computer must be accessible to CCS staff.	$75.00/hour
PC component upgrades	Install additional components (ie: memory, larger hard drive) on supported desktop or laptop	No charge
Upgrade or reinstall operating system	Staff labour. Upgrade to current supported version of the Operating System or reload the currently supported Operating System. Does not include data backup and restore	$75.00/hour
Backup / transfer of user data	Staff labour. Backup and restore local user data to an existing or new computer	$75.00/hour
Technical support staff cost, for desktop managed with same image as in CCS managed labs - per desktop	CCS staff build, test and deploy images to labs. A basic image is developed and customized to specific areas/departments, as appropriate, but the image is typically deployed for many computers. The cost of the staff time is shared. The cost does not include management software, hardware or software which will run on the desktop. Additional charges may apply if a significantly different image needs to be developed.	$20.00/year
Management hardware & software overhead, for desktop managed with same image as in CCS managed labs - per desktop	CCS staff build, test and deploy images to labs. A basic image is developed and customized to specific areas, as appropriate. This cost reflects the cost of management software (e.g.: Deep Freeze, Altiris). The cost does not include hardware or software will run on the desktop.	$30.00/year