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Contact

Contact

Below are the contact details for D2L Brightspace and RAMSS support at Ryerson. Please note that the support teams are different for students and instructors, so be sure to refer to the information that pertains to you.

Please contact your instructor with any questions regarding:

  • Whether your course will be using D2L Brightspace
  • Any contents of the online course, including materials, quizzes, assignments and posted grades
     

Please report to your instructor if you cannot access your course shell. They can work with our Faculty Support team to ensure everyone in the class has the necessary access.

Technical Support

416-979-5000 ext. 556840 (CCS Help Desk)
help@ryerson.ca

The student technical support form is available once you are logged into the my.ryerson portal.

In-Person Appointments

Advisors in the following computer labs can assist users during regular lab hours:

  • KHW 71
  • Library Information Commons

Self-Guided Online Tutorials

Review the student D2L Brightspace tutorials available online.

Technical Support

416-979-5000 ext. 556806 (CCS Help Desk)
courses@ryerson.ca

Please note that at this time, DMP staff are working off campus. While we can check voicemail messages, it is preferable if you email courses@ryerson.ca with your questions or problem details. If you require a call or video chat for support, please also include your contact information, and a preferred day/time, which we will try our best to accomodate so that we can support you.

Self-Guided Online Tutorials

Review the online tutorials for teaching with D2L Brightpsace.

PLEASE NOTE:

At this time, DMP staff are working off campus, so we cannot meet with instructors in person.

Please email courses@ryerson.ca with your questions or problem details, your contact information, and a preferred day/time when we can arrange a video chat with you to provide support.

 

In-Person

One-on-one appointments

Appointments can be arranged by emailing courses@ryerson.ca

Drop-in clinics and training

Find out more about the various instructor training and drop-in options available.

 

Please note that RAMSS and D2L Brightspace are two different systems, and are supported by different teams.

The D2L team cannot provide help with RAMSS, and vice versa.

Please find the contacts for RAMSS support on the following sites: