Take an exam with Proctortrack
If you will be writing an exam in D2L Brightspace, your instructor may be using Proctortrack, to ensure a fair and secure environment for all students who are writing the exam. This is the online equivalent of a proctored exam room.
- Windows: Windows 7, 8, or higher
- Mac: macOS Sierra 10.12 or higher
- Chromebook: Version 80 or higher
- Processor/RAM: MAC: Intel / AMD Processor, 4 GB RAM, PC: Dual-core 2.4 Ghz CPU, 4 GB RAM or better
- Recommended web browsers: Mozilla Firefox v20.0 or Higher Google Chrome v25.0 or higher
- Plug-ins: Javascript Enabled & Third Party Cookies Enabled
- Camera resolution: 800 x 600 resolution or better
- Internet connection: Cable Modem, DSL or better (300 kbps download, 250 kbps upload)
- A smartphone or mobile device with camera and internet connection (for handwritten exam components, where applicable)
NOTE: We recommend that you use a desktop or laptop computer when writing an online quiz or test.
You should be aware that if you are logged into Brightspace, and leave it unattended for a while, and then try to perform an important or deadline-dependent task, such as submitting a quiz, you may encounter an error message, as your login has timed out. Try logging out and then back in to Brightspace before performing any important tasks, to ensure that you have an active connection.
For Proctortrack technical support, available 24/7:
- Email: support@verificient.com
- Phone: 1-844-753-2020
- Chat: Click on the speech bubble within the Proctortrack app
- Website: https://www.proctortrack.com/support/, external link
Proctortrack is unable to respond to queries about the interpretation of exam questions.
For questions related to the contents of the exam, please contact your instructor.
Prior to installing Proctortrack, students are encouraged to read and understand the google docNotice of Collection, external link
View a general overview of Proctortrack.
With Proctortrack, there is an on-boarding process. The on-boarding process provides students the opportunity to make sure the system works before the actual exam. During this process, the Proctortrack software will be installed and the profile will be created. Should there be any issues with the software or the profile, it would be taken care of before the time of the examination.
The on-boarding process mimics the actual examination process. The onboarding data is valid for one year after it successfully passed.
Important thing to note, after the on-boarding process is completed, it will take between 4 to 8 hours for Proctortrack to confirm whether it’s a successful on-boarding. Therefore on-boarding should be done far in advance of the exam and not on the same day of the exam to allow time for the completion and repeating it in case there are any issues.
It takes 4-8 hours for Proctortrack to confirm successful on-boarding.
We recommend completing the on-boarding at least 1 week before your first exam, to ensure you pass before the day of the exam.
If you fail the on-boarding, you will need to re-take it. You will only be permitted access to real exams once you pass.
It is recommended to do the onboarding as soon as the instructor makes it available. The onboarding process is very similar to the actual exam.
Here's the workflow for students on-boarding in Proctortrack:
-
- Go to the the content area in the course.
- Click the "Proctortrack" module in the sidebar, then the "Proctortrack Dashboard" link.
-
In the Proctortrack Dashboard, you will only see the onboarding quiz available.
This quiz has to be completed and the on-boarding has to be passed before any other quizzes using Proctortrack can be taken.
Click the “Go To Test” button to start the onboarding process.
-
Follow the next few steps presented by Proctortrack.
This includes reading the instructions, reviewing a list of what is allowed and prohibited in the exam, and checking the checkbox at the bottom of the page, indicating that what was presented has been read and understood.
-
Download, install, and launch/connect Proctortrack (if Proctortrack has been installed, launch/connect Proctortrack).
During this stage, Proctortrack may ask to close other applications and may request access to certain folders in the user’s computer. Proctortrack also needs access to the computer camera and microphone.
Read and agree to the Terms of Service, external link.
Acknowledge and consent to Verifiecient collecting, processing and storing the student’s biometric data to verify their identity as outlined in the Privacy Policy, external link.
-
Go through the system check which will check the keyboard, mouse, harddrive, monitor, microphone, webcam and system. During this stage, Proctortrack will ask the student to close any unauthorized applications.
Face scan and ID card scan are next. With the ID card, students should use their OneCard. If the student does not have a Ryerson OneCard, the student can use a government issued ID card with any information covered except for the photo and name.
Proctortrack processes the face and ID scans. If there is any issue, the face and ID scans may need to be repeated.
-
You will be prompted to copy the password to the quiz from a pop-up window. Proctortrack will start the webcam recording.
Paste this password into the "quiz password" field in the quiz in D2L Brightspace.
You can start the quiz now.
-
After submitting the quiz, click the "End" button in the Proctortrack bar at the top of your screen.
Next, proceed through the steps to upload the video. Be careful to not close your browser window until the video has completed uploading.
Finally, you can Quit the Proctortrack app.
We recommend uninstalling the Proctortrack app after the last exam of the term has been taken.
Proctortrack will assess your on-boarding, and you will only be allowed to proceed to a real test/exam once you have passed the on-boarding.
Here is how to confirm your status.
Go into the Proctortrack dashboard
- Go to the the content area in the course.
- Click the "Proctortrack" module in the sidebar, then the "Proctortrack Dashboard" link.
View the "baseline status"
Before you complete an on-boarding quiz, you will see
"Baseline Status: Not completed"
Once you have passed the on-boarding process, you will see
"Baseline Status: Passed"
This confirms that you can proceed to a quiz/exam.
If you have not passed the on-boarding process, you will see
"Baseline Status: Failed"
You will need to take the on-boarding again - and pass it - before you will be able to proceed to a real quiz/exam.
The Proctortrack on-boarding must be completed at least 8 hours in advance of your exam.
-
- Go to the the content area in the course.
- Click the "Proctortrack" module in the sidebar, then the "Proctortrack Dashboard" link.
-
In the Proctortrack Dashboard, you will see the status of your on-boarding (be sure it says "passed"!).
The exam quiz should be listed as one of the quizzes available to take.
Click the “Go To Test” button to start the exam.
-
Follow the next few steps presented by Proctortrack.
This includes reading the instructions, reviewing a list of what is allowed and prohibited in the exam, and checking the checkbox at the bottom of the page, indicating that what was presented has been read and understood.
-
Proctortrack will ask to be opened and connected.
During this stage, Proctortrack may ask to close other applications and may request access to certain folders in the user’s computer. Proctortrack also needs access to the computer camera and microphone.
Read and agree to the Terms of Service, external link.
Acknowledge and consent to Verifiecient collecting, processing and storing the student’s biometric data to verify their identity as outlined in the Privacy Policy, external link.
-
Go through the system check which will check the keyboard, mouse, harddrive, monitor, microphone, webcam and system. During this stage, Proctortrack will ask the student to close any unauthorized applications.
Face scan and ID card scan are next. With the ID card, students should use their OneCard. If the student does not have a Ryerson OneCard, the student can use a government issued ID card with any information covered except for the photo and name.
Proctortrack processes the face and ID scans. If there is any issue, the face and ID scans may need to be repeated.
-
You will be prompted to copy the password to the quiz from a pop-up window. Proctortrack will start the webcam recording.
Paste this password into the "quiz password" field in the quiz in D2L Brightspace.
You can start the quiz now.
-
Complete the handwritten portion of your exam
Write the answers on paper and take a photo of them using your mobile device.
-
Submit photos of the handwritten work to an assignment
Upload the photos to D2L Assignment using your mobile device.
The instructor should let students know which Assignment to submit the exam answers.
Submit the assignment before returning to the quiz in Proctortrack.
-
After submitting the quiz, click the "End" button in the Proctortrack bar at the top of your screen.
Next, proceed through the steps to upload the video. Be careful to not close your browser window until the video has completed uploading.
Finally, you can Quit the Proctortrack app.
We recommend uninstalling the Proctortrack app after the last exam of the term has been taken.