Last updated: April 7, 2020
Can I still come to campus?
Students will not have access to campus buildings, unless required for critical SRC activity in research labs. If you need to enter a building, please contact Ryerson Security to discuss whether access may be granted under exceptional circumstances.
For employees, if you have OneCard access to a building or space, your OneCard access will be maintained, however we ask that you do not come to campus unless absolutely necessary. Please inform Security if you are entering a campus building for your safety, as most buildings will be empty.
Effective Wednesday, March 18, Ryerson University is operating on an essential services model on our campus until further notice.
Essential services are those that are necessary to enable our university to:
- ensure the health and safety of our students, faculty and staff,
- preserve critical infrastructure,
- minimize serious environmental damage, and
- continue the delivery of administrative functions required to support core organizational priorities.
The following essential services are required to continue operating on campus in some capacity.
Please note: This list may change over time and many of these units may be operating under reduced staffing levels and/or with reduced hours
- Community Safety and Security
- Computing and Communication Services
- Facilities Management and Development
- Financial Services urgent payments and purchasing
- Human Resources
- Medical Centre
- Shipping and Receiving
- SRC Activity in identified research labs
- Residences and residence food services
Staff who provide essential services are contacted by their department heads who are responsible for assigning duties and making reasonable arrangements for their protection.
If you are not tasked with providing essential services on campus, your work is still important to the university and you should continue to work from an alternate location. Leaders have a responsibility to determine appropriate work from home assignments to ensure the ongoing work of the university continues. If you have a role or work you feel cannot be done from home, or if you need support determining how to implement remote work assignments, please reach out to your HR partner who will be happy to assist you.
Please see the March 17 communication from President Mohamed Lachemi.
Continuity of services
Ryerson Aboriginal Student Services (RASS) remains available to First Nations, Inuit, Metis, Canadian Indigenous students (or those who identify by your nation or community) at Ryerson.
Reach out for support:
Leave a voicemail: 416-979-5000, ext. 3327
For more information, visit the News and Articles page on the RASS website.
As of March 16, Undergraduate Admissions has closed and moved all support services online. Support for students and applicants with inquiries remains our top priority, and every effort will continue to be made to ensure that our business processes support our applicants during this unprecedented time.
Access information, updates and contact details through the COVID-19 Updates for Undergraduate Applicants FAQ page.
The Centre for Student Development and Counselling (CSDC) is physically closed, but has moved to a virtual support system. Students can still contact the CSDC at 416-979-5195 or email@example.com, as messages are being monitored regularly during business hours, and a receptionist will respond as soon as possible.
Current clients of the CSDC will receive a message from their counsellor about services and resource options, or they can contact their counsellor directly by email.
The Computing and Communications Services Help Desk remains available to students, faculty and staff by both phone and email.
Effective March 18, CCS will no longer provide in-person support for computers, printers and phones. For areas that must remain running, such as research labs, support staff may be able to provide help onsite the next day or later.
Services provided by lab advisors and CCS reception will be suspended until further notice.
Beginning March 17, the ILC Dining Hall will be temporarily closed.
The Pitman Dining Hall will remain open at this time but with significant changes to daily operations and in-house dining has been suspended. Ryerson Eats staff will serve meals in the Pitman Dining Hall in takeout containers and with prepackaged cutlery. Self-serve and build-your-own stations will be closed.
Graduate student research continues to the extent possible. Students should discuss any questions, concerns or potential alternative arrangements with their faculty supervisors.
Meetings with supervisors, supervisory committees and research-related examinations (e.g., defences, candidacy examinations, etc.) are expected to continue. As indicated in the PDF fileYSGS guidelines on online meetings these may be moved online. The latest information on access to research laboratories is available on the Office of the Vice-President, Research and Innovation (OVPRI)’s COVID-19 webpage.
- Find out more at Graduate Studies updates
Though the Medical Centre is now physically closed, it has moved to a virtual system. Mental health assessments are available and appointments are being provided by telephone or video-conferencing.
Students can still contact the Medical Centre at 416-979-5070 or at firstname.lastname@example.org, as messages are being monitored regularly during business hours, and a receptionist will respond as soon as possible.
The OneCard Office has temporarily closed its physical office and our staff are now operating remotely. OneCard staff will continue to monitor and respond to email and voicemails. The OneCard Office is unable to print new or replacement OneCards at this time.
The OneCard Office’s new remote hours are Monday to Friday, 10 a.m. - 3 p.m.
- Find out more at OneCard office updates
As of March 18, parking at the 160 Mutual St. Garage is by permit only. Parking staff will no longer be present at the 160 Mutual St. Garage and 202 Jarvis St. Lot.
Effective March 25, the 300 Victoria St. Garage is temporarily closed to daily public and permit parking. 300 Victoria St. Garage parking permit holders have been notified of alternate parking arrangements via a March 24 email.
As of March 17, the Ryerson Library building has closed and shifted all support online. Access research and reference support through the virtual Ask-a-Librarian service, email, or through online appointments. Access to all online resources including ebooks, ejournals, databases, streaming services and more, remains available 24/7. The Library’s Isaac Olowolafe Jr. Digital Media Experience (DME) Lab has also moved in-person tutorials online.
Duplication and Printing Services are also temporarily closed.
- Find out more at Ryerson Library updates
Effective Wednesday, March 18, 2020, until further notice, the ServiceHub will be closed for in-person and telephone service. Support for students and applicants with inquiries remains our top priority and our support services will be provided online, with staff available Monday to Friday between the hours of 9 a.m. to 4:30 p.m. Please visit AskRyerson, external link to search popular questions. If you don’t find the information you need, you’ll still be able to connect with a ServiceHub Ambassador and receive your answer via email.
All Athletics & Recreation facilities (RAC, MAC and Kerr Hall), programs and services are now closed until further notice.
Prorated refunds will be issued for any program or rental cancellations related to this closure. Staff will reach out to participants/groups shortly. If you are a community or affiliate member, your membership will be automatically extended for the length of the closure (currently three weeks). Alternatively, should you wish to receive a prorated refund, please contact staff at email@example.com.
The Campus Store is now closed until further notice. At this time, the Campus Store is not accepting online orders.
The DMZ space is closed until further notice. No access will be granted to the space during this time.
Ryerson Early Learning Centre, EarlyON program and Emergency care are closed until further notice.
Effective March 17, the Kinetic Café (ENG), the Library Kiosk (LIB), Starbucks (SLC) and Ted’s Bagels (TRS) will be closed until further notice.
The Hub Café (JOR), continues to operate but will have reduced hours and reduced stations. Updated hours may change in the future. Food Services is temporarily suspending the filling of personal cups and travel mugs.
The Ryerson Image Centre has temporarily closed its galleries and research centre, until further notice. The exhibitions have unfortunately closed in advance of their scheduled end date of April 5. All events and lectures have been cancelled or will be rescheduled for a later date.
- Find out more at RIC updates, external link
Ryerson University's 10 learning zones are closed effective March 17 until further notice.
As of March 13, the SCC is closed until further notice.
Find out more on the Ryerson Student Campus Centre website, external link or visit individual building tenants' websites: