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Official e-Awards, e-Transcripts and e-Documents

Information for employers or organizations verifying electronic documents (e-Awards, e-Transcripts and Letters) from Ryerson University

Yes. Documents issued through MyCreds contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. When students/alumni share their documents with third parties through the MyCreds portal, these digital signatures ensure their authenticity as a document issued by Ryerson University.

e-Awards, e-Transcripts and Letters are official only when bearing the Blue Ribbon Symbol and a valid digital certification issued by GlobalSign CA for Adobe. 

A document is only considered official and is a trusted document if a recipient receives it in an email sent by MyCreds. The URL should start with https://learner.mycreds.ca.

A transcript routed to a recipient from an individual personal email is not official. 

When you view the document through the MyCreds portal, you should see that

  1. Document status says Available
  2. The document has the Certified blue ribbon symbol
  3. You can view the certificate information.

If a document has been revoked, or the share has expired or been disabled by the student, you will see a document verification failure message when you access the link.

Information for students about electronic documents issued by Ryerson University

At this time, Ryerson is issuing Official e-Awards (graduation documents), Official e-Transcripts and Official Proof of Enrolment Letters for current students through the MyCreds, external link platform.

If you have the email notification you received from MyCreds when the document was issued: Follow the link in the email notification and log in with your Ryerson username and password.

If you no longer have the email notification you received from MyCreds: Navigate to the MyCreds Education Provider, external link sign in page and select Ryerson University from the Institution drop down menu, then log in with your Ryerson username and password.

If you are prompted to enter a verification code after entering your Ryerson username and password, this means you have two-factor authentication enabled on your Ryerson account.  

To find the verification code, open the Google Authenticator app that you installed on your mobile device.

Two-factor authentication is required for Ryerson students when logging in to access specific applications including the MyCreds Learner Portal. Two-factor provides a second level of security for your Ryerson account.

Two-factor authentication is required for Ryerson students when logging in to access specific applications including the MyCreds Learner Portal. Two-factor provides a second level of security for your Ryerson account.

If you see a screen that reads “Two Factor Authentication is required to access this application. To proceed, install the Google Authenticator app on your mobile device.”  after entering your Ryerson username and password, you have not yet set up two-factor authentication for your Ryerson account. 

Follow the instructions to download and open the Google Authenticator app on your mobile device and then click the Next button on the screen where you are logging into the MyCreds Learner Portal. You will then be able to scan the QR code on your screen to complete the two-factor set up process, or enter a verification code from the Google Authenticator app. 

Once the setup is complete, you can proceed to the MyCreds Learner Portal to access your documents! 

For more information and detailed instructions see: Setting Up Two-Factor Authentication page.

When you log in to MyCreds to access and/or share your Official Ryerson electronic documents, you will use your Ryerson username and password.

Within MyCreds, you also have the option to add information to your profile in the MyCreds Learner Portal, for example if you also have been issued documents by different educational institutions that use the MyCreds platform. Information on your profile in the MyCreds Learner Portal and any password you set for your MyCreds profile does not change your Ryerson username or password.

If you do not remember your username you may enter your Ryerson student number.

If you have forgotten your Ryerson student number, you can contact studentrecords@ryerson.ca for assistance. Please include your complete name, date of birth, and the years you attended Ryerson in your email.

If you have forgotten your username or password, you may try performing an account recovery or contact the CCS HelpDesk at help@ryerson.ca or 416-979-5000, ext. 558650.

All MyCreds notifications for current students (including e-Award notifications) will be sent to your ‘Ryerson’ email address. The notification will be sent from Ryerson University <noreply@mycreds.ca>.

If you are a former student and/or you no longer have access to your Ryerson email account, the notification will be sent to the ‘Home’ email address on file with Ryerson. 

Check the Personal Information on your student record through the Student Center tile in your RAMSS account to ensure all email addresses are correct and up to date.

If you attended Ryerson after 1984, you can activate your online identity or recover your account by following the instructions on the Accounts page. You must have your Ryerson student ID number to activate your online identity or recover your account. If you do not know your Ryerson student ID number, or if you attended Ryerson before 1984, please contact Student Records at studentrecords@ryerson.ca for assistance. Please ensure you include your full name, date of birth, and the years you attended Ryerson in your email.

Yes, as a learner/student you have full control over access to your documents. In the MyCreds Learner Portal you can view the individual share that you would like to change and disable the recipient's access at any time.

Yes, as a learner/student you have full control over access to your documents. If you set an expiry date, the recipient will lose access to your electronic document once the expiry date passes.

When shared through the MyCreds platform, the official transcript (e-Transcript), e-Award or letters are authentic, tamper-evident and legally valid. Documents issued through MyCreds contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. The majority of organizations recognize and accept official electronic documents from verified providers like MyCreds. If your recipient is not allowing you the option to submit your e-Transcript, please contact studentrecords@ryerson.ca with the details of the situation and we can assist you in following up with the organization. If your recipient is not allowing you to submit your Proof of Enrolment Letter, please contact the ServiceHub.

Please see the MyCreds Learner FAQs, external link  or find the ‘Take a Tour’ link on the left hand side of your screen when you are logged in to MyCreds for an overview of the MyCreds Learner Portal.