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Wellbeing

If you are feeling ill and you have traveled recently or been in contact with someone who has COVID-19, avoid contact with others and follow-up with your health care professional. Please also contact Telehealth Ontario, external link and Toronto Public Health, external link who will advise you on who you may need to notify.

If you have questions about assignments, exams or make-up classes, please contact your faculty/instructors. Regular procedures for your department/school apply

  • The Centre for Student Development and Counselling (CSDC) is physically closed, but has moved to a virtual support system.
    • Current clients of the CSDC will have received a message from their counsellor about services and resource options, or they can continue to contact their counsellor directly by email.
    • Students can still contact the CSDC at 416-979-5195 or csdc@ryerson.ca, as messages are being monitored regularly during business hours, and a receptionist will respond as soon as possible.
    • The CSDC will be contacting students on the waitlist to discuss next steps and to initiate counselling where indicated.
  • Starting Monday, April 13, 2020, for the duration of the current COVID-19 situation and related university closures, Ryerson has partnered with Keep.meSAFE to provide all students with 24/7 mobile access to licensed counsellors.
    • Keep.meSAFE is a mental health counselling service that specializes in student mental health support and that provides 24/7 access to licensed counsellors through telephone and mobile chat.
    • Mental health care is provided in over 60 languages and students can access the service from outside of Canada.
    • Students can download the My SSP app from the Apple Store, external link or Google Play, external link. Keep.meSAFE can also be accessed with a phone call by dialing 1-844-451-9700.
    • Existing clients of the CSDC can continue working with their current counsellor.
  • Though the Medical Centre is now physically closed, it has moved to a virtual system. Mental health assessments are available and appointments are being provided by telephone or video-conferencing.
    • Students can still contact the Medical Centre at 416-979-5070 or at medicalct@ryerson.ca, as messages are being monitored regularly during business hours, and a receptionist will respond as soon as possible.

The best place for health and wellbeing support and advice during this time can be found on the Student Health and Wellness COVID-19 Updates and Resources from Student Wellbeing Services page.

Ryerson’s Human Rights Services is available to support and consult with students if they are facing discrimination, harassement or have human rights concerns. Please email humanrights@ryerson.ca or leave a voicemail at 416-979-5349. If necessary, virtual appointments can be arranged. We will connect with you to learn more about your complaint, and guide you through any options that are available to you.

If you require additional help with non-student issues, such as off-campus roommate or inter-familial conflicts, St. Stephen's Community House, external link can provide virtual conflict-resolution support and training.

Ryerson also recommends the following resources to students:

  • To speak with a trained counsellor by phone at any time, please call the Good2Talk 24/7 line for post-secondary students at 1-866-925-5454. Visit good2talk.ca, external link for further details.
  • If you are experiencing an emotional crisis and need immediate assistance, please contact the Gerstein Centre 24/7 Distress Line at 416-929-5200.
  • Big White Wall, external link, an online peer-to-peer support community for mental health.
  • Online counselling services that you may be able to use your benefits for: 
    • Connect with a licensed therapist for mental health help online through Maple, external link.
    • Talk with a licensed, professional therapist online through BetterHelp.
  • Your family doctor/GP. 
  • Your local hospital - in the case of an emergency mental health crisis.
  • Call 911 if you are experiencing an emergency.

If you require personal support or are in crisis, please reach out to the following culturally-specific resources:

Ryerson Aboriginal Student Services (RASS) is also available if you are seeking support regarding:

  • any challenges that you are experiencing during this transition
  • any questions you have figuring out what academic requirements you are expected to meet
  • how we can help coordinate with campus partners to ensure you understand and are able to fulfil expectations required of you

Contact Sloan (Joanne) by email at joanne.miller@ryerson.ca or leave a voicemail at 416-979-5000, ext. 2609.

If you require support or are in crisis, please reach out to the following resources dedicated to supporting members of the 2SLGBTQ+ community:

A reminder that the safest place for you to be is at home. Please do not come to campus for the sole purpose of picking up your cloth mask.

If you will be coming to campus to access services at the Student Learning Centre or the Mattamy Athletic Centre you can obtain your cloth mask when you confirm your reservation with staff onsite.

If you have a class with a scheduled in-person component your cloth mask(s) will be distributed to your instructor via your School or Faculty office. Students who have an off-campus placement will be contacted by their School or Faculty office directly about arrangements to obtain cloth masks.

No. The Ryerson branded cloth mask has been provided to you as an option but you are welcome to wear your own mask or face covering in all locations as required. 

For more information on Ryerson's mask policy and exemptions, please visit the Mask Use on Campus page.