Services We Provide

Facilities Management and Development (“Facilities”) staff provide a mix of on-demand and planned service. On-demand services include responding to all custodial, grounds and maintenance work requests submitted to the Facilities Help Desk (“Fixit”) as well as projects related to facilities and infrastructure. 

Service request process and response times are dependent on the nature of the request and availability of resources to optimize workflow and service outcomes.

General service requests 

Work orders are issued to dispatch Facilities Services staff for general service requests such as: cleaning and repairs, heating and cooling, lighting and light bulb replacement, waste disposal and shredding and much more. If you do not see the service you need in the links, contact Fixit and our team will assist you.

Longer-lead-time services

The Facilities Help Desk also schedules staff to support event setups and moves, which require several days of advance notice, and projects like space requests and renovations which require longer timelines. Partnering with Facilities early ensures the best outcomes for services that require advance preparation and planning.

Self-serve signage 

Departments may take advantage of self-serve options to order branded signage such as door plates, staff directories and amenity signage through our service providers web portal. Find out more from our Signage Requests webpage.

The Facilities Help Desk is the TMU community’s one-stop service hub for all facilities-related questions, concerns and requests for service. If you have a question or concern about the quality or performance of any of our spaces, contact fixit@torontomu.ca.