Updated: Addressing ongoing elevator issues on campus
Update: Progress has been made on the four elevators identified as needing large-scale repairs. Please refer to the table for updates.
December 14, 2018
A number of elevators on campus have had repeated or long-term outages in recent months. We recognize this is not only an inconvenience but can also be a barrier in some cases. Ryerson University is working towards a solution to address this ongoing issue and we want to share some of these plans with you.
In partnership with Facilities Management and Development (FMD), our contracted elevator service company is developing a service improvement plan to improve response and resolution times for elevator outages, and to strengthen the preventative maintenance program.
Prioritizing service for buildings with only one elevator
Our elevator service company recognizes the unique and critical demands of our campus and will be allocating additional resources to improve elevator reliability and support monthly maintenance. They are also creating a service priority program that recognizes buildings with only one elevator as critical systems for accessibility that require prioritized service.
Planning for large-scale repairs
In addition, Ryerson is reviewing proposals from our elevator service company for large-scale repairs for elevators with obsolete components that have resulted in long-term or repeated outages, including:
The following table was updated on January 16, 2019.
| Building | Next steps |
| Eric Palin Hall (EPH) | The main elevator that serves EPH has been repaired and has been returned to service. |
| School of Interior Design (SID) | The sole elevator in SID has been repaired for passengers and returned to service. Additional work for the rear door that accesses the basement service area is scheduled for completion during the Winter 2019 Study Week. |
| Civil Engineering Building/Monetary Times (MON) | Repairs for the sole elevator in MON have started. A key component was removed by crane during the Winter Break and was sent to the vendor for analysis and repair. The repaired machinery will be returned to the elevator shaft by crane Sunday, January 20. The tentative completion date for repairs is January 31. |
| Rogers Communications Centre (RCC) | A proposal for a permanent solution to end the intermittent RCC elevator outages is currently being developed by our elevator service company. They understand that the intermittent outages are frustrating for the Ryerson community and are committed to keeping this elevator running until the permanent solution can be implemented. |
Improving communication with our elevator service company for timely alerts
Ryerson is working with our elevator service company to explore options for improved service reporting between elevator technicians and Ryerson’s facilities team. This will help us generate more timely updates when elevator service is restored and will help provide adequate notice to the Ryerson community when longer-term outages are expected. These updates are shared through the service alerts feed.
Reporting elevator outages
Elevator issues are often irregular or intermittent. If malfunctions are reported as soon as they occur, in many cases more serious problems may be averted. If you find an elevator out of service or not behaving as expected, please report it to the FMD Help Desk as soon as possible so we can track the issue and start working to fix it. You can let us know in one of three ways:
- Send us an email: fixit@torontomu.ca
- Give us a call: 416-979-5091
- Complete the online form: Service Request Form
If you are stuck in an elevator, please remain calm and push the alarm bell for the intercom. If you have a cell phone, call Security and Emergency Services at 416-979-5040. In the case of an emergency, dial 911.
Questions?
For questions, please contact the FMD Help Desk at fixit@torontomu.ca or 416-979-5091.