GRADSkills: Conflict Resolution: Developing Skills and Competencies

Developing competencies in conflict resolution is important for all of us, in many of our everyday interactions. In challenging times or in difficult interactions, having well-developed conflict resolution skills is absolutely crucial. Graduate students may find themselves navigating challenges and conflicts in a number of contexts. In this workshop, we will identify some common scenarios in graduate studies that may involve potential conflicts, review some common styles of conflict resolution and discuss barriers to conflict resolution. Participants will have an opportunity to reflect upon their own conflict resolution styles, and identify potential resolution strategies that aim to resolve conflict, avoid creating further friction, and that maintain collegial and professional relationships. 

Learning outcomes

Upon the completion of this workshop, participants will be able to: 

• Identify potential sources of conflict.
• Describe common conflict resolution styles, and reflect on your own style and approach to conflict;
• Learn strategies to find solutions to challenges without creating additional conflict;
• Integrate effective conflict resolution skills into a role-playing exercise.