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Please arrive 15 minutes early to your first appointment at the Ryerson Medical Centre.   Remember to bring your Health Card (OHIP or UHIP) and your One Card.  You will be asked to fill out registration papers.

Often a minor problem such as a cold, sore throat or minor injury such as a sprained ankle may occur overnight.

There are a limited number of same day appointments available for these purposes. If you wish to schedule an appointment for an acute problem such as these it is best to call early in the day, as these appointments go quickly

We require that you book an appointment to see the doctor. You can either call the Medical Centre at (416) 979-5070 or drop into the clinic during business hours to set up a time.  

When booking an appointment, the receptionist will usually ask you what the nature of the visit is, which is what you need to see the doctor about. This information is required to determine and schedule the appropriate amount of time for you and the doctor. If you need a medical note please mention this to the receptionist when booking your appointment so that adequate time can be allotted.

In order to alleviate long waiting periods and increase client satisfaction, walk ins will be permitted only when time permits.

Unfortunately, due to the high volume of requests for appointments at the Medical Centre we are unable to accommodate all of our patients, preference will be given to those with booked appointments.

Please bring your Health Card (either a valid unexpired OHIP card or UHIP card) and One Card.

a) Short Appointment (10 minutes):

A short appointment is appropriate for birth control refills, allergy injections, uncomplicated colds or bladder infections.  There will be time for one issue only. If you have other issues, you will need to book another appointment for it.  You can discuss with the doctor which issue is more urgent.

b) Intermediate Appointment (20 minutes):

An intermediate appointment is recommended for more complicated medical issues such as chest pain, headaches, starting or switching contraceptive medication, sexually transmitted diseases  etc.  If you have several issues to discuss you may need to schedule more than one appointment in order to allow for time to address each issue.  It is best to discuss this with the doctor to determine what type of appointments you will need.

c) Physical Examination:

Require two separate appointments, each 20 minutes.  The first appointment is to review medical concerns, past medical history, immunization and decide if any investigations need to be ordered.  The second appointment will involve a physical examination, review of results (if ordered) and Pap test for female patients if indicated by current guidelines.

d) Mental Health Appointment (20 - 50 minutes):

Mental health appointments are appropriate if you are feeling sad, stressed, anxious, or having difficulty coping with school, work, home or relationships.  The first appointment is 30-50 minutes in length and will focus on getting a better understanding your situation as well as screening for common mental health disorders.  Follow up appointments are 20 minutes in length and will review symptoms and treatment.

e)  Prescription renewal:  

We require an in-office visit, for medication renewals, so please call well in advance of running out of your medication.


Patients who do not attend appointments or show up late for appointments unfairly affect the opportunity for other patients to access services.

Appointments can be cancelled by leaving a voicemail at the Medical Centre number: 416-979-5070.  The voice mail is time-stamped and available 24 hours a day, 7 days a week.  

Patients will be charged under the following circumstances:

  • Cancelled appointments with a Family Physician where at least 24 hours notice of cancellation was not provided

  • Cancelled appointments with a Psychiatrist where at least 48 hours notice of cancellation was not provided

  • Appointments where the patient did not show up

  • Appointments where the patient arrived sufficiently late to the point where the physician is unable to provide an appropriate assessment.  

  • Fees for the cost of missed appointments will range from $35-$135 depending on the nature of the visit.

Please note that future appointments will not be scheduled and/or transcripts will be withheld at the end of each term for any outstanding fees.

Effective February 1, 2019, the Ryerson Medical Centre will only accept payment in person or online.

  • Payment in Person: (debit or credit)
    Payment can be made at reception in Kerr Hall West KHW-181,  during regular business hours.
  • Payment Online: (credit only)
    You will receive an email with instructions. Please note a $4 processing fee will automatically be applied.