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Refunds & Withdrawing

We understand that circumstances arise that might make you consider withdrawing from residence. We are here to support you and we would recommend you reach out to your Residence Advisor, Academic Link or Residence Life Facilitator for support. 

The Residence Agreement is for a period of 8 months (DCC, ILC, Pitman Hall) or 12 months (HOEM). Please see section 6.0 in the 8 month housing agreement and section 9.0 in the 12 month housing agreement for details on withdrawing from Residence.

Students are financially responsible for their space in residence until another student takes over their financial responsibility. At this point, they are released from their fees.

Housing & Residence Life works diligently to have students accept residence offers to help to minimize your ongoing financial risk, however there is a risk that you will continue to be responsible for the weekly rent charge after you have moved out - especially the later in the school year you withdraw. Please note that as per your agreement, you are also responsible for a $400.00 residence withdrawal fee. The withdrawal fee will be charged to your RAMSS account after you've moved out of residence.

In special cases, students are eligible to request a release from their financial responsibility on the grounds of academic, medical or compassionate reasons.

Requests can only be made within 30 days of the date you submitted the withdrawal form and/or moved-out of residence. You must also submit supporting evidence of your request by that period.

Requests will be reviewed by Housing & Residence Life, and Canadian Student Communities Inc. for students withdrawing from HOEM residence regularly, and a final decision will be sent via email to you as soon as possible.

FAQs

Will I need to pay the $400 withdrawal fee?

  • No. The withdrawal fee is currently being waived for 2019-2020 academic year residents due to the COVID-19 situation.

 

What if I need to stay longer than the 25th of April?

  • If you need to stay past April 25th, but plan to leave by May 1st, please email housing@ryerson.ca with your name, student number, building, room number, and the date you wish to extend your stay until.

 

What if I’ve decided I’d like to stay in Pitman/ILC/DCC for the summer?

  • As soon as you know your summer plan, please submit a summer residence application. Monthly stays are available. For more information, visit the summer residence tab under summer housing. 

 

After I’ve withdrawn and moved all of my belongings out of residence, what else do I have to do? 

  • Please return your residence ID, mailbox key, and room key (if applicable) to the front desk. Do not return your OneCard to residence.

 

I am staying until the end of my agreement (April 25) and do not wish to extend. What time do I need to move out by?

  • As per the residence agreement, you must vacate your room and return your keys by noon (12:00pm EST) on April 25th.

 

As a HOEM resident, why am I still responsible for paying for residence when residents in other buildings were asked to move out due to COVID-19?

  • Canadian Student Communities Inc. (CSCI), the company that owns and operates HOEM, is an independent and separate corporation from the University. On March 17, the University made the difficult decision to require all students in DCC/ILC/Pitman to leave by March 23, with a process for students requiring support for exceptional circumstances in place. As this situation could not have been anticipated, the University engaged in conversations with CSCI immediately to encourage them to explore what options were available for Ryerson students living in HOEM. 
  • In response, HOEM has indicated to Ryerson that are reviewing requests for financial relief received from students that have moved out of HOEM. With respect to reviewing these requests, CSCI has indicated they are acting quickly and compassionately, and are approving the majority of the requests they receive. All decisions regarding refunds for HOEM residents are at the discretion of CSCI.

 

As a HOEM resident, what do I need to do if I am moving out and need to request to be released from the remainder of my agreement?

  • Please submit both forms on this page. CSCI has asked that students include as much information and detail as you are able, so that you can be provided with a response as quickly as possible.