You must submit your claims within 90 days of the end of the calendar year in which you incurred the expense.
If your coverage ends, you have 90 days to submit any outstanding claims that were incurred before your coverage ended.
For example, claims for purchases made in February 2013 must be submitted to Sun Life by March 31, 2014. Proof of payment is required and includes itemized bills, prescription receipts, reports from doctors or hospitals and hospital records.
If you have a multi-appointment dental procedure that is not an orthodontic service, you should claim only after the final appointment. Other dental claims, including orthodontic procedures can be claimed immediately.
Download the applicable Extended Health Care and Health Spending Account Claim Form (PDF) or Dental Health Spending Account Claim Form (PDF) and complete the following steps:
If you have questions about your coverage or the status of submitted claims, or disagree with any claim settlement, please contact Sun Life at 1-800-361-6212 or visit the Sun Life customer support page for more support details.
You can also submit your claims online through the Sun Life password protected plan member services website.
Using e-claims is a fast and efficient way to submit claims, but please remember to keep all receipts for 12 months in case your claim is audited, in which case you’ll be asked to produce the original receipts.
Once you have your Access ID and password, log onto the Sun Life site, select My coverage, find the Take me to drop-down menu and choose Update Direct Deposit.
Ryerson reserves the right, at any time, to amend, change or discontinue any benefit coverage. If there is a question about coverage referred to in any portion of this benefits communication, the master contract from the insurer is the governing document.